Category Archives: Human Behavior

Public Voices fellows make themselves heard – University of Miami

Faculty members break into an unwelcoming media universe to share their expertise on everything from chronic fatigue to gospel music.

For years, Dr. Ana Palacio has kept a journal, documenting the fleeting thoughts about improving health care that come to her while seeing patients at the Miami VA Medical Center. But assuming that what she had to say was of little consequence, the Miller School of Medicine professor never shared her personal insights.

Today, the Ecuadorean-born internist realizes she undervalued both her eloquence in English and her expertise in recognizing the links between COVID-19 and myalgic encephalomyelitis/chronic fatigue syndrome (ME/CFS), a connection she wrote about during The OpEd Projects Public Voices Fellowship that she and 23 other University of Miami faculty members recently completed. Brought to the University by John Bixby, the former vice provost for research, the national initiative aims to increase the influence of women and other underrepresented thinkers in the public discourseand it clearly succeeded in elevating Palacios voice.

Her two commentaries about how research on COVID-19 can help fight ME/CFS not only validated her extensive knowledge about the complex, disabling, and often undiagnosed chronic illness, but led to new research opportunities that could make a difference in the lives of thousands of people suffering from ME/CFS or the constellation of chronic fatigue-like symptoms plaguing an increasing number of COVID-19 survivors.

It was truly a life-changing experience for me, Palacio said of the one-year fellowship, which included interactive seminars, one-on-one coaching with experienced writers/editors, and calls with media insiders. Not only because I learned to value my thoughts, but because I gained the confidence to share them. It showed me the worst that can happen is that nobody reads what I write, and the best that can happen is that you can make a difference.

Despite the pandemic, the Universitys Public Voices fellows published more than three dozen opinion pieces on a range of subjectsfrom why quarantining can be bad for your health to why Vice President-Elect Kamala Harris music mattersin a variety of high-profile, high-exposure publications. They included The Washington Post, the Chicago Tribune, Scientific American, U.S. News & World Report, and The Hill, one of the nations most well-read websites.

Given how difficult it is for new voices to break into the closed media universe even in the best of times, The OpEd Projects mentor-editors found the success of the Universitys fellows during the pandemic especially remarkable. As Neil J. Young and Angela Wright noted, several front-line health care workers were writing between ICU shifts and while juggling new homeschooling, childcare, and other family challenges. Just 24 hours after giving birth to her own daughter, Dr. Candice A. Sternberg, an assistant professor of clinical medicine in the Miller School's Division of Infectious Diseases, wrote about why pregnant women should take extra care against the coronavirus.

The hurdles we face normally in this work are substantial, Young said. Thats why this organization exists. Thats why we do what we do. Its hard to break into an unwelcoming media universe that has a closed gate. Its hard for people to believe they have something worth saying. Its hard for them to write in a form that they are not used to, and its hard to do additional work in already very busy lives. Those are the usual challenges; add the pandemic and its very impressive what Miami accomplished.

Several fellows, including the School of Laws Osamudia Jameswhose commentaries on achieving genuine diversity in higher education and on race, isolation, and parenting in the time of coronavirus appeared in Ms. magazine and The Washington Postwere already accomplished writers in the public sphere. But, for the majority of the fellows, writing for a wider audience was a stretch that pushed them out of their academic comfort zoneto a place they realized they belonged.

I gained so much from itespecially strategies concerning how to write for a broader audience in a way that connects my expertise with current events, said Frost School of Music ethnomusicologist Melvin Butler, one of only three male fellows, who in addition to the piece about the vice-president elect wrote about why Black gospel music still matters. I was reminded of the importance of taking chances and motivated to embrace the fact that my voice can, should in fact, make a difference in the world, Butler added.

Debra Lieberman, an associate professor of psychology and editor-in-chief of the journal Evolution and Human Behavior, initially observed a confidence gap among the fellows, including herself. Calling each of the women impressive with a capital I, she said she caught herself wondering how she was included among them. But then she reminded herself of the sense of expertise and confidence the fellowship strove to instill.

I think a lot of women started out as their own worst enemy, but this fellowship turned people into their own best advocates, said Lieberman, whose initial columnfor Psychology Today, about mental app settings for mating, earned her an invitation to host a blog on the magazines website. It made everyone say, No, I am an expert because I have this number of years of training, I have these credentials, I do this type of research, and I am no less a voice you should listen to.

And thats exactly what Palacio realized after U.S. News & World Report published her first column on how COVID-19 can help fight ME/CFS. She wrote the commentary both as a mother of a daughter whose ME/CFS went undiagnosed for years, and as a physician determined to put the condition with such varied symptoms on the radar of other unsuspecting physicians.

She also shared her hope that the connections between ME/CFS and the chronic fatigue symptoms that some COVID-19 patients are experiencing will offer a chance to combat the two debilitating conditions together. When Miami VA researcher Nancy Klimas, the director of the Institute for Neuro-Immune Medicine at Nova Southeastern University and a renowned authority on ME/CFS, reached out to collaborate with Palacio on her next article on the subject, she felt empowered to seize the opportunity.

Since then, Palacio has joined Klimas grant from the Centers for Disease Control and Prevention to screen COVD-19 survivors in Broward County for fatigue and several other persistent symptoms. And as a member of the Miami VA Geriatric Research Education and Clinical Center, she applied for and received $1.2 million from the Coronavirus Aid, Relief, and Economic Security Act to establish a multidisciplinary telehealth clinic for veterans who are experiencing persistent symptoms post-COVID-19 infection.

The clinic is slated to open in Januaryunder the collaborative direction of a physician and mother who once doubted the value of her insights, training, and experience.

For Bixby, who had little trouble convincing Provost Jeffrey Duerk to support Public Voices, the fellowship was a worthy experiment. We werent sure that it would work, but it was a great success, said Bixby, professor of pharmacology and neurological surgery who will return full time to his research at The Miami Project to Cure Paralysis next year. We are impressed by the passionate engagement of the fellows; their sense of purpose, team, and community; and most of all, the outcomethe development of a new community of UM voices who will continue to speak out and to be heard nationally.

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Public Voices fellows make themselves heard - University of Miami

The 10 podcasts to listen to right now, according to the Radio Advisory team – The Daily Briefing

Just in time for your holiday social distancing, the Radio Advisory podcast team offers eight recommendations on the podcasts you should listen to now to better understand issues of social justice, power, and inequity; decipher the meaning behind your favorite songs; and dig into "all the thought that goes into the things we don't think about."

Rachel Woods, Senior Director

Radio Advisory's host and head of content

I have been listening to Science Vs since graduate school. Every episode manages to distill complex areas of science into bit sized episodes that be understood by your average person. As someone who spent most of her education studying public health and exercise physiology, I appreciate host Wendy Zuckerman's ability to separate fact from fiction (looking at you seven-minute workout). The Australian accent and a healthy dose of humor helps too.

Being a science podcast, it shouldn't be a surprise that Science Vs quickly pivoted to covering the coronavirus. I recently went back and binged all 22 episodes they have done on Covid-19. I know what you are thinking: You can't possibly imagine spending your personal time taking in any more information about the pandemic. But here's why I keep coming back:

Chris Phelps, senior product manager

Radio Advisory's producer

I like music, and I like podcasts about music. If I'm not listening to Song Exploder or Strong Songs, it probably means I'm listening to Switched on Pop. You may not even be a fan of pop music, but I've learned there's more to it than just catchy lyrics and tunes. The hosts dive into the meaning of and purpose behind the genre, the storylines that go into making a pop song, and the ways pop music even draws from the past (hello Beethoven!). It's a fun listen that'll teach you something you didn't know about songs at the top of the charts.

Here's where to start:

Jared Landis, Managing Director

Radio Advisory guest

I highly encourage everyone to check out Scene on Radioa tremendous podcast produced by Duke University's Center for Documentary Studies. Yes, I'm a Duke alum myself, but that nothing to do with why I'm recommending Scene on Radio simply put, Scene on Radio is a terrifically researched documentary podcast that challenges the conventional understanding of our national narrative on issues related to social justice, power, and inequality.

Scene on Radio is best known for its Peabody-nominated Season two series, Seeing White. Seeing White takes listeners on a step-by-step journey that starts with the initial construction of race and "whiteness," and then explores how manmade whiteness has been codified into American society.And, in turn, explores how this manmade construct has dictated our country's "haves and have nots." The episodes are built on the excellent documentary work (i.e., research, facts) that I love as a researcher, but each closes with a more personal discussion between the host John Biewen and his collaborator, Chenjerai Kumanyika, to help listeners understand the real-world implication(s). Seeing White is a timeless discussion that's even more relevant after the summer of 2020.

In seasons three and four, Scene on Radio applies the same formula to educate listeners and debunk common myths about sexism and patriarchy (Season 3: Men), as well as democracy (Season 4: The land that never has been yet). Do yourself a favor: Listen to Scene on Radio, get smarter on these topics and start your own conversation.

Darby Sullivan, Consultant

Radio Advisory guest

One of the podcasts I've been most enjoying lately is Song Exploder. Each episode features an artist telling the story of how one of their songs were made. As a non-musician music lover, it's remarkable to hear about the creative processhow a song might start with one lyric, or a melody, or a half-broken instrument an artist found in a pawn shop, and sometime later it emerges fully formed and on repeat in my headphones. As great as it is to listen to some of my favorite artists (check out Waxahatchee discussing her song "Fire" and Janelle Mone's "So Afraid"), the most interesting episodes are often about how theme songs were made (think The Daily or BoJack Horseman).

And can't resist making one other podcast plug: It's almost a year old at this point, but it's never too late to listen to The New York Times' 1619 hosted by the incomparable Nikole Hannah-Jones. At only six episodes, it grapples with how the legacy of American slavery manifests today from the economy to music to health care. Fascinating and moving, 1619 offers another avenue for learning about structural racism. Here's to hoping there's a season two.

Brandi Greenberg, Vice President

Radio Advisory guest

Lately, I've become a regular listener of STAT's The Readout LOUD podcast. Given my preference for old-school reading of books and articles, I was late to the podcast cluband I still struggle to hold my attention with some of the longer, deep-dive podcast formats. But the Readout Loud podcast holds my attention each week.

As with its parent media company, STAT's podcast is laser-focused on the biopharma industry. But within that industry, it covers a huge range of topicsintegrating stories of scientific breakthroughs with stories of potential pricing regulations, moving from stories about Covid-19 treatment options to stories about diversifying clinical trial participants and trends in venture capital investment. The three hosts keep conversation flowing fluidly among each other and with expert guests (such as Zeke Emmanuel) and a range of biotech executives. In brisk episodes ranging from 20-30 minutes, I am able to stay up to speed on the major trends affecting biopharma and often pick up one or two "aha" insights I can share with my team.

Clare Wirth, Consultant

Radio Advisory guest

Like many others, I took time this summer to learn about racial injustice. For that reason, the latest addition to my podcast lineup is The New York Times Still Processing. Culture writers and hosts Wesley Morris and Jenna Wortham help listeners understand the enormity of structural racism and how it manifests in our popular culture. They pore through TV shows, movies, art, and the internet. Recent episodes examined the musical Hamilton, Aunt Jemima, Westworld, and Halle Barry.

What I love most is how the hosts challenge each other's thinking in real time, with the undercurrents of big cultural shifts as the backdrop. Yet, somehow the two balance these raw, difficult, and nuanced conversations with moments of levity. They're clearly great friends. If you want a podcast that challenges you to think more critically about popular culture, look no further.

Natalie Trebes, Director

Radio Advisory guest

Did you know that youve probably only seen just one New York City alley in film and TV? Did you know it's because there arent really many alleys in Manhattan?

That's the question-your-reality story that first got me engrossed in 99% Invisible. I could no sooner choose a favorite podcast than a favorite payment model, but 99% Invisible comes pretty close. Helmed by Roman Mars, the show is best described in its own words: It's "about all the thought that goes into the things we don't think about."

Each episode focuses on thoroughly exploring something big or small that often goes unnoticedfrom how cars have led to increased policing power, to why inflatable tube men are the staple of all used car lots. Yes, it really is as broad a scope as that: Some of the self-described main categories the show covers include "Objects," "Sounds," "Visuals," and "Cities."

It's the one podcast that I know is going to leave me intrigued, bemused, and inspired all at once. At the center of it all, Roman elegantly weaves each episode's journey with heartfelt moments that will leave you with a better understanding of human connections and a new way to look at the world.

Start with a recent favorite of mine: The tale of an obscure stamp that represented an entire multinational ecosystem that cropped up among merchant ships stranded for months in the Suez Canal after the Six-Day War in 1967. Crews from several different countries formed the Great Bitter Lake Association and together, despite language barriers, celebrated Christmases and staged their own Olympics. And even made their own stamps.

Ben Palmer, Senior Staff Writer

Radio Advisory copy editor

I'm a sucker for interview podcasts, which is what initially drew me to comedian Pete Holmes' You Made It Weird podcast. Little did I know that this podcast was so much more than just a simple interview podcast.

Holmes is one of my personal favorite comedianshe's excellent at improvising, which makes the podcasts fun, and he's someone who exudes joy in every way, which is infectious to his guests. He's also a fantastic interviewer and goes out of his way to make his interviews unique from your run-of-the-mill press junket talk show interviews.

But perhaps the main draw for me, personally, is how deep into spirituality, mysticism, and mindfulness Holmes is, and how much he incorporates that into each and every podcast. Raised in an evangelical Christian home, Holmes spent a lot of his 20s re-contextualizing his faith and discovering a whole new world of spirituality.

Every conversation that Holmes has on this podcast delves deep into the great mystery of lifethe fact that we're all living embodiments of awareness, spinning on a rock through an infinitely expanding universe. Whether someone uses religious or non-religious language, Holmes is there to just chat (often for 2.5 hours or more). The way he describes the podcast is probably bestit's like he and his guest were sitting at a coffee shop chatting, and you just happened to be sitting behind them, eavesdropping on the conversation.

Whether he's interviewing Adam Sandler, Ezra Klein, or a Buddhist guru, every episode of You Made It Weird is engaging and fascinating.

Alice Lee, Senior Director, Marketing

This is my latest favorite podcast to listen to during my early morning walks. If I were to go back in time and choose a different career, I am quite sure that I would have ended up in psychology Ive always been interested in the way that our minds work and what drives us to do what we do, and hosts Stephen Dubner and Angela Duckworth delve into interesting human behavior questions like How effective is the placebo effect?, Are you a maximizer or a Satisficer?, and What is the optimal way to be angry?.

They engage light and witty banter while citing plenty of research studies that bring legitimacy to their assertions and that also help me build out my (aspirational) reading list. After we enter the sixth month of social distancing, I have found the quick episodes of this podcast to be a fun escape that have also inspired careful examination of how I approach parenting, work, prioritzation, and relationships.

Joe Shrum, Senior Marketing Specialist

Radio Advisory sound production

Each episode of Ghibliotheque explores a single feature film from legendary Japanese animation house Studio Ghibli. One of the hosts has seen every film and serves as a guide to the other host who hasnt seen any of them. The podcast is low-stakes, has a relaxed aesthetic, and is the perfect excuse to watch more movies.

Theres never been a better time to discover (or rediscover) Studio Ghibli. Most of the studios catalog is available through HBOMax for folks in the US, or Netflix for everyone else. If youre new to Ghibli and dont know where to start, this New York Times article offers some recommendations. You could also start with episode #1 of Ghibliotheque (Spirited Away) and work your way through themthough to be honest, I would skip Grave of the Fireflies and come back to it later. Its an absolutely brilliant film, but its a reeeaaal heavy gut punch.

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The 10 podcasts to listen to right now, according to the Radio Advisory team - The Daily Briefing

Left To Their Own Devices, People Take On More Risks in Pandemic : Shots – Health News – NPR

Over the summer in New York City, customers could patronize restaurants by using outdoor sidewalk seating. Physical distancing and masks were encouraged, but at this Brooklyn restaurant in July, few stayed far apart or wore a mask. Robert Nickelsberg/Getty Images hide caption

Over the summer in New York City, customers could patronize restaurants by using outdoor sidewalk seating. Physical distancing and masks were encouraged, but at this Brooklyn restaurant in July, few stayed far apart or wore a mask.

She's embarrassed to admit it, but there were moments over the summer when Adriana Kaplan almost forgot about the pandemic. In the beginning, the Philadelphia native had taken the coronavirus seriously: She had all her groceries delivered and worked her software engineering job from her South Philly home. For the first two months of the pandemic, she barely left the house.

By the end of May though, she was starting to get restless. "I'm not good at just sitting at home," Kaplan, 29, said. "I felt trapped."

Slowly, she began inching her way out of the house, first buying groceries at the corner store during off-hours, when she expected fewer shoppers. She started hanging out with her neighbors again first with masks, but then, increasingly, without. She went to the office a few times, and before long was heading in most days. She traveled home to visit her parents. She went on dates. It started to feel like maybe the pandemic wasn't as serious as she'd thought.

"Nothing was happening to me; I wasn't hearing anybody close to me having it," Kaplan said. "The longer it went on, the more distant it felt."

COVID-19 is now killing 2,300 people a day or many more in the United States reaching a mortality rate higher than during the first wave of the pandemic. But without additional relief money from Congress, many state and local officials have been reluctant to reimpose lockdowns or restrictions that might jeopardize businesses. Instead, they are relying heavily on personal responsibility in the hopes that individuals will, collectively, make the right decisions to curb the virus's spread to follow rules for mask-wearing and social distancing.

Software engineer Adriana Kaplan outside her home in South Philadelphia. Kimberly Paynter/WHYY hide caption

Software engineer Adriana Kaplan outside her home in South Philadelphia.

Yet for many, like Kaplan, the acutely felt problems generated by isolation and inactivity have pushed aside the ominous implications of soaring case counts. Officials are relying on people to do their part to stop viral spread, but the public simply might not be afraid enough anymore for that to work.

In pandemic, health becomes a classic "public good problem"

The repeated refrains from governors, mayors and public health experts have become so familiar, they barely sink in anymore: Wash your hands, wear your mask, watch your distance. Some officials have gone further, pointing to individuals' failure to comply with this guidance as the reason cases are soaring.

"If you're socially distant, and you wore a mask, and you were smart, none of this would be a problem," New York Gov. Andrew Cuomo recently proclaimed. "It's all self-imposed. If you didn't eat the cheesecake, you wouldn't have a weight problem."

Governors such as Cuomo don't want to impose sweeping lockdowns like the ones in the spring without federal relief funding that would help individuals and businesses hold out until a vaccine is widely available. The problem with banking so heavily on human behavior as the only solution to pandemic mitigation though is that individuals are not great at assessing risk.

Research shows that when it comes to risk assessment, people are more likely to believe something hazardous will occur when they can easily picture it: Maybe it's already happened to them, or they've seen or heard about it happening to someone they know.

"For millions of years, we learned what was risky from our own personal experience," said Gretchen Chapman, a psychologist and decision researcher at Carnegie Mellon University. "Now, we're supposed to learn about risk by looking at public health department websites, to see how the cases are going up. Our cognitive system is just not set up to respond to that input for risks."

In the time it might take for the human perception of COVID-19 illness risk to catch up to reality, thousands more people could die. Unless the deaths affect you personally, it's too abstract, and there's no motivating fear to behave accordingly.

But what is real and palpable to many people is the economic pain and physical consequences resulting from shutdowns: Some 22 million Americans lost jobs in March and April. There is a documented increase in psychological distress resulting from isolation, job loss and illness. And mortality for causes other than COVID-19 has soared; people are seeking less health care for acute conditions as hospitals limit elective procedures and people avoid them as vectors of COVID-19 risk.

Chapman described the pandemic as a "public good problem" something that doesn't affect everyone in a society but does require everyone's cooperation to solve.

Young, healthy people may not feel they are putting themselves at much risk of severe illness if they go maskless or hang out in larger groups. But if they contract the virus, they could spread it to someone who won't survive. Everyone must remain vigilant for protective measures to work for those most at risk.

But vigilance can be exhausting. That's why "public good problems" aren't usually left up to individuals to work out on their own, Chapman said.

"We don't say, like, 'Taxes would really help the federal government and community services, [but] we think it should be up to individuals to donate taxes to the government because if they do, it'll be so much better,' " Chapman said. "That would not work. People would not do that."

It's only natural then that many Americans are having a hard time keeping their entire community in mind as they think about how they individually move through the world and behave during the pandemic. Instead, Chapman said, people tend to focus on the patterns in their own behavior and, if they don't end up sick, reach the seemingly logical conclusion that what they are doing is safe.

That's what happened to Kaplan. Throughout her carefree summer, she wasn't hearing scary stories about bodies piling up at morgues, or a friend's parent hospitalized and on a ventilator the anecdotes and images that would serve as daily reminders the pandemic was still killing people.

On the contrary, Kaplan was rewarded for her risky behavior. Dating led to a relationship. She felt connected to her family. And it seemed like everyone else was doing the same thing. In the evenings, for example, she'd often take a stroll. One block over from her house was a bustling thoroughfare, where outdoor tables had taken over the streets and life continued, almost as before.

Fear helps motivate people to stay vigilant, but then it wears off

It's hard to remain constantly vigilant against possible risks, especially for an invisible threat such as a pathogen. The fact that some people stop trying is not unique to this pandemic, said Dr. Robert Aronowitz, who chairs the Department of History and Sociology of Science at the University of Pennsylvania. He said that pandemics and epidemics don't usually end in a biological sense, rather they are simply foisted for the long term onto the social group most likely to contract them usually one already marginalized.

"AIDS hasn't gone away. There's new cases of AIDS all over the place popping up," Aronowitz said. "There's a sense among straight, middle-class people that it isn't going to hit them in their lifetime," he said, but maintaining that mindset involves "ignoring the populations who are vulnerable."

Those who can afford to forget, do.

As summer turned to fall, Kaplan had a scare. She learned that a colleague she had spent a lot of time with at work had been exposed to COVID-19, which meant Kaplan also had to go into quarantine. She was suddenly flooded with guilt about having been so cavalier, going maskless. It felt reckless.

"While I was doing it, I didn't feel like it was wrong, but looking back at it, I can see it probably wasn't the best choice," Kaplan said.

Now, she's buckling down again with her behaviors. She canceled some travel and declined invitations to a few weddings she had planned to attend. She didn't enjoy it at the time, but she's glad she had that brush with exposure, because it helped jolt her back to reality into remembering that the virus is still out there and dangerous.

Until that scare, it had started to feel like someone else's problem.

This story comes from NPR's reporting partnership with WHYY and Kaiser Health News.

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Left To Their Own Devices, People Take On More Risks in Pandemic : Shots - Health News - NPR

Infinite Jest, bodegas, and free speech: the worst tweets of 2020 – Vox.com

It was supposed to be a joke about candy. On November 30, Alison Leiby, a 37-year-old comedian and TV writer, was in the middle of moving apartments when she sent a tweet that would make her the websites main character of the day. In laymans terms, that meant shed done something horribly wrong and everyone was talking about it.

People who live outside of NYC and dont have bodegas, she began, where do you go to buy two Diet Cokes, a roll of paper towels, and oh also lemme get some peanut butter m&ms since Im here, why not.

Leiby would like you to know that yes, she has heard of CVS before. The intent of the joke, she says, was not, Where do you hillbillies even go to buy food? it was, Where do you do your impulse candy purchasing? This, however, is not the way the internet received it.

She doesnt know which single retweet was the one to elevate it into a platform-wide discourse, but within an hour or two, the replies had grown from 8,000, to 10,000, then 20,000 (as of publication time, more than 21,000 people have quote-tweeted it and another 20,000 have replied).

The most common responses were to the effect of Literally any place with a cash register or sarcastic quips about, say, Floridians having to wade miles through swamps and braving alligators to get to the nearest Publix. The ordeal, of course, got its own name: #Bodegagate.

Would a tweet like this have generated such a storm in any other year? Maybe, because people on the internet are always outraged over something. But it is undeniable that the tone of internet discourse during the months of the pandemic has changed. In this year of tragedy, of dramatic social and political upheaval, of loneliness, fear, and boredom, the rules about what is or is not acceptable to say or do online are being litigated in real time. The result is that nobody seems to know what the hell theyre doing.

Will my friends judge me if I share photos from my weekend getaway to an Airbnb? Am I a bad person if I posted a black square during the Black Lives Matter protests? Do I need to know or care about what The Letter is and should I tweet about it?

Posting on social media and thereby inviting potential criticism is always somewhat of a risk, but this year the stakes felt unfathomably high. To be online in 2020 was to be confronted by an infinite scroll of confounding, cringeworthy, or otherwise outrageous opinions that, in any other moment, may have been relegated to an off-hand comment at happy hour with friends. Instead, we screamed it into the digital void, allowing those sometimes-terrible, sometimes-merely-inelegant missives to travel far wider than they ever should have. Welcome to the year of bad posts.

In fairness to all of the bad posts mentioned hereafter, pandemics sort of make us lose our minds. Multiple studies of quarantined people have shown that separation from loved ones can deteriorate our mental health in ways that may include stress, depression, irritability, insomnia, fear, confusion, anger, frustration, and boredom. Young people, those who live alone, and those with chronic health conditions are at a greater risk for these things; one US study from April and May showed that nearly two-thirds of people under 30 had high levels of loneliness and that 37 percent said they had low support from family.

The first inkling that this year would bring a barrage of insufferable discourse began before any US lockdowns did. As signs about hand-washing were going up in workplaces and the idea that toilet paper was maybe going to become a valuable commodity was starting to enter the public consciousness, a certain kind of voice reigned supreme: the scold.

To a certain extent, scolding can provide a net benefit to society in times where individual behavior does need to be policed for the greater good wearing masks and social distancing are matters of personal choice, after all. But there is a limit. Supposed rule-breakers who dared to venture to a park or the beach were scolded in the media and online using misleading camera lenses that made everyone appear closer together. Women in hazmat suits screamed at joggers in Central Park, even while in Missouri it was still technically legal to attend a concert. As lockdowns began to add to the strain of working families, parents online scolded the childless for their perceived privilege; child-free people scolded companies for giving parents more time to care for their children.

In the first few months, it seemed as though there was no right way to live. With what seemed like a total lack of government support or consistent directives, individuals took it upon themselves to make their own rules and demanded that everyone else follow the same ones.

At the same time as we were told that Isaac Newton discovered the law of gravity and Shakespeare wrote King Lear during pandemics, and therefore we too should spend this uniquely terrifying time contributing great works to society, the rest of the internet was telling us that to be productive in quarantine really means you are being a slave to capitalism. While many of us turned to soothing hobbies like Animal Crossing or bread baking, one woman suggested that buying flour at the store was akin to literally taking food from my mouth because she chooses to make all of her own bread from scratch.

And these were only the most trivial of early-quarantine discourses. The social justice reckonings sparked by the police killing of George Floyd made social media another space for both rampant public shaming and extremely unwise posting habits. Viral activist slideshows made Instagram a minefield: A well-intentioned infographic about racism could come across as performative if someone had never posted political statements before, but to say nothing as a non-Black person could be perceived as white silence. The aesthetically pleasing illustrations of police brutality victims and Spark Notes-style explainers on complex topics like defund the police accelerated their virality, even when the content contained misinformation or collapsed the context with which they were created.

Similarly, when companies and influencers inevitably got called out for their callousness in light of racist behavior or ill-treatment of employees, Instagram was filled with slickly designed apologies articulating a commitment to do better, ironically all the while capitalizing on the aesthetics and mood of the moment with little concrete action attached.

No flashpoint better illustrated this tension than #BlackoutTuesday, which began as an online movement within the entertainment industry where workers could pause and reflect on the ways in which the music business has profited off of Black artists. Within hours, the hashtag was co-opted by white celebrities and trickled down to the masses, divorced from its original intent. In the midst of history-making protests in which Instagram was critical for sharing information between activists, the entire platform was overrun with white users posting mostly contextless black squares. By attempting to show their support for Black Lives Matter, these posts ended up drowning out crucial communication between people actually doing the groundwork.

The level of care devoted to decisions about what to post and what not to trickled down to our most innocuous activities, be they images of small gatherings within pods or an expensive cheese plate, becoming complicated in the context that the posters were enjoying themselves while lots of people were suffering. This anecdote from The Cut editor-in-chief Stella Bugbee is one such example:

I remember getting a text from a friend criticizing someone for documenting their exercise habits on Instagram. Normally she wouldnt have cared, but now the depictions of their outdoorsy life felt tone-deaf. The exchange made me wonder if my posts were the subject of such texts. I shared a beautiful spread of food, only to take it off my Instagram Stories a few hours later, lest it be seen as insensitive to those who were suffering food insecurity. And even as I was having that thought, I knew it wasnt just that I was afraid of causing pain directly but also of appearing unaware that some people were experiencing food insecurity.

Imagine going through this range of confusion and anxiety over a picture of food and yet, it makes sense. One could argue that any way we can find happiness in the face of tragedy says something wonderful about humanity, but you could just as easily question how someone is able to enjoy luxurious dinners while bail funds and food banks desperately need money. There is a case to be made that each of us has the personal responsibility to perform the seriousness of the moment or risk being seen as a Brunch Democrat, someone whose commitment to politics only exists insofar as it affects the privileged.

Fittingly, the worst posting offenders this year were the wealthy: A-listers who felt that the pandemic was the perfect time to make an uncomfortable video of themselves singing Imagine, Kardashians who treated their inner circle to private island getaways and birthday blowouts while swearing it was done safely, a Netflix rom-com star suggesting on Instagram Live that people are going to die of Covid-19 anyway, so whats the big deal, not to mention Madonnas notoriously unsettling bathtub video in which the pop icon, covered in gemstones and rose petals, claimed the virus was the great equalizer.

There is no precedent for a time like this, which is how we end up with lots of Instagrams of people posing with friends and masks couched in mealy-mouthed captions like, before you say anything, we all tested negative!, which just feels embarrassing for everyone involved. If the decision was so difficult to make, why post at all?

Perhaps you are starting to see why a rather sapless tweet about bodegas created such a fervent pile-on, or maybe you need more pandemic examples of people going absolutely bananas over objectively trivial debates online. All of the discourses listed below have received far too much attention as it is, and I include them here not to add to the dogpile or make some sort of bad-faith statement about woke PC culture gone too far, but to illustrate the particular wackiness that was the internet in 2020.

Here are just a few of the things people argued about this year:

Arguably the most divisive and most needlessly drawn-out discourse was centered around the nature of discourse itself. In July, Harpers magazine published an open letter calling for free speech and an end to cancel culture, signed by some of the worlds most prominent thinkers: Noam Chomsky, Margaret Atwood, David Brooks, Steven Pinker, Malcolm Gladwell, Salman Rushdie, Gloria Steinem, Cornel West, and Fareed Zakaria among them.

The backlash was immediate. Critics claimed that the argument of The Letter was not actually about free speech but about power, and that cancel culture as these thinkers would like to portray it does not actually exist in the way they think it does (that several of the signees have espoused transphobic beliefs made the content of the letter even more suspect). If the signees ability to speak freely were in any real peril, for instance, how would so many of them occupy the most influential seats in American media and academics?

Debates around free speech have existed in the public sphere for centuries, but as Voxs Zack Beauchamp explained, Whats happening now seems novel because we are currently seeing a wave of social justice activism that seeks to redefine how we understand appropriate debate over these topics, sometimes even pushing to consign to the margins views that may have seemed tolerable in the past.

As dreadful as it often makes the internet feel, social media was the reason The Letter existed in the first place. Without a platform like Twitter, millions of peoples experiences never would have been shared and considered, particularly those of BIPOC.

While most Americans do not have Twitter accounts, journalists and politicians often do, and they have turned heavily in the past decade to the activists, scholars and people of color on Twitter to inform their coverage and policies, wrote University of Pennsylvania communications professor Sarah Jackson in a defense of Twitter in the New York Times. When they havent done so, these communities have responded resoundingly online. And America has listened.

This is social media at its very best: democratizing the discourse so that the loudest and most historically prominent voices must also answer directly to the public. Its something we forget about when we describe Twitter as a hell site, even when so much of it is devoted to inane debates over himbos.

Brandy Jensen, a writer and editor living in New Orleans who could be described as having been Extremely Online since 2015, is often one of the first people to make a joke about an especially bad tweet. This year, though, the stakes felt higher. It felt like everybody was probably too excited to jump on any and all bad posts because were all stuck at home and wanting to yell about stuff, she says.

The bodega tweet, she adds, was the perfect example of a not-especially-good but not-especially-bad tweet whose vicious response felt unwarranted and may not have happened in a different moment. The pathway from bad tweet to death threat is getting shorter and more well-trod, she says. I do wish that people would treat bad posts like the gifts that they are rather than, like, snitching to employers. Have a little bit of perspective about what a tweet actually is.

For instance, sometimes a particularly awful tweet can be the best part of our days. She references the infamous gator tweet sent after a 2-year-old boy was killed by an alligator near a Disney World hotel in 2016. The tweet declared that the person was so finished with white mens entitlement lately that Im not really sad about a 2yo being eaten by a gator bc his daddy ignored signs, a sentiment so outlandishly vile that it almost falls into the category of absurdist humor.

I personally think that theres something beautiful about the kind of endless well of human pathologies, Jensen says. Youll think that youve seen every way that people can be and get a little bored with it all, and then youll come across something that introduces you to like an orientation that you have never even considered before. Like, I just had no idea that people could be stupid in this unique particular way.

Isnt this why we continue to log on, after all? To better understand the range of human behavior and learn about how to be better? There is something oddly wholesome about the most seemingly pointless online debates of the year, and why a scientist quipping that worms are overrated invited a comparison to social justice dynamics. It illustrates just how desperate we are to get things right, to be able to agree on the morality of our thoughts even if they sound completely ridiculous to everyone else.

Leiby says she can understand, theoretically, why people were eager to jump on the bodega tweet. Yet I think we should also understand why there seemed to be so many tweets like it this year. Leiby, for example, says she usually tests her rough draft ideas when she performs standup comedy. Naturally, she wasnt able to this year.

Theres something very different about saying [a joke] out loud to 40 people and being like, All right, maybe I didnt need to say that, so I just wont say it again, versus tweeting it out to the internet where potentially millions of people can see it, she says. I think everybodys feeling the need to express themselves, whatever that means.

Most of us dont do standup, but we do have friends, family, and coworkers who, until this year, we regularly bounced jokes or opinions among. These discussions have since moved online, where it is far easier to lose crucial context and the tones and facial expressions that in-person interaction provides, and where every point must be made in under 280 characters or a 60-second video clip. Its fun to dunk on a bad tweet, but what is the point when the tweet in question was probably sent by someone who, like the rest of us, is lonely, scared, and incurably bored?

The only thing we need to know about the bodega tweet and in all likelihood, most of the tweets we saw this year is that, as Leiby says, I dont think I gave it more than five minutes of thought.

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Infinite Jest, bodegas, and free speech: the worst tweets of 2020 - Vox.com

Escalent Finds Success of Utilities Tied to Engagement Beyond the Meter, Names 2020 Customer Champions – Business Wire

LIVONIA, Mich.--(BUSINESS WIRE)--Customer engagement with the nations largest 140 electric, combination and natural gas utilities has reached a new high thanks to effective utility responses to challenges posed by the pandemic and economy. Escalents ECR (engaged customer relationship) index, a comprehensive customer relationship measurement used by utility management to assess customer engagement, increased 15 points this year to 728 (on a 1,000-point benchmark scale) as a result of strengthened brand perceptions and increased product engagement. Forty-two utilities performed above their peers to earn the title of Escalent 2020 Utility Customer Champions. These results are from the 2020 Cogent Syndicated Utility Trusted Brand & Customer Engagement: Residential study by Escalent, a top human behavior and analytics firm.

Customers, Wall Street and regulators have all made it clear that the future success of a utility depends on engagement beyond the meter. Three in four (76%) customers now state their ideal utility should excel in the areas of Environment, Social and Governance (ESG), all categories that align with the ECR indexs Brand Trust component. Customers also report increased product engagement with high use of energy consumption management offerings (64% across 13 offerings) and interest in renewable energy and electric vehicle-related products (74% across seven offerings).

Engaging customers beyond simply satisfying service needs is now a utility reality to ensure future success. Scoring well on the ECR index is critical to growing company value and stakeholder support, said Chris Oberle, senior vice president at Escalent. Utilities have confronted a very tough year by building customer support for their environmental, social, product and management efforts. Our 2020 Customer Champions are leading the pack on these ESG principles.

Escalent congratulates the following utilities as 2020 Customer Champions. These utilities have scored above their peers on the ECR index, a 360-degree measurement of the utility customer relationship through performance on factors that impact Brand Trust, Product Experience and Service Satisfaction.

Cogent Syndicated 2020 Utility Customer Champions

AEP Ohio

Duquesne Light

Pepco

Atmos Energy South

Elizabethtown Gas

Piedmont Natural Gas

Avista

Idaho Power

PPL Electric Utilities

BGE

Intermountain Gas Company

PSE&G

Black Hills Energy Midwest

Kentucky Utilities

RG&E

Cascade Natural Gas

MidAmerican Energy

Salt River Project

CenterPoint Energy Midwest

Montana-Dakota Utilities

SDG&E

Columbia Gas South

New Jersey Natural Gas

TECO Peoples Gas

Columbia Gas of Ohio

NIPSCO

Texas Gas Service

CPS Energy

NW Natural

Toledo Edison

Dayton Power & Light

Oklahoma Natural Gas

Washington Gas

Delmarva Power

OUC

Wisconsin Public Service

DTE Energy

PECO Energy

Xcel Energy Midwest

Duke Energy Midwest

Peoples Gas

Xcel Energy West

The following are ECR scores for the 140 utilities covered in the study.

East Region Utility Brands

Engaged CustomerRelationship index

Service type

RG&E

750

Combination

PECO Energy

743

Combination

PSE&G

741

Combination

BGE

732

Combination

Delmarva Power

730

Combination

Con Edison

723

Combination

National Grid

719

Combination

NYSEG

709

Combination

Eversource

698

Combination

Pepco

749

Electric

PPL Electric Utilities

748

Electric

Duquesne Light

732

Electric

Penelec

726

Electric

Green Mountain Power

725

Electric

Penn Power

725

Electric

Met-Ed

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Escalent Finds Success of Utilities Tied to Engagement Beyond the Meter, Names 2020 Customer Champions - Business Wire

Vaccine hesitancy part 1: Using connections to drive human-centered approaches for health – Atlantic Council

Mon, Dec 14, 2020

GeoTech CuesbyTiffany Vora, PhD

During a late-night car ride through the Athens hills, I realized that a colleague of mine was vehemently opposed to vaccination. He teaches at a world-leading university and has founded a visionary company; we even live in the same tech-savvy neighborhood in California. And yet there we were: after an intense day of brainstorming with more than a thousand European innovators, he opened up to me about the terrible neurological injury that his son had suffered after a routine vaccination. In my colleagues telling, overnight his son transformed from a charming and open boy with a sunny smile into a withdrawn, nonverbal shadow of his former self.

As a scientist, my first instinct was to counter with data, analyses, and insights from experts. About how vaccinations are possibly the single most important invention in the history of our species, having prevented hundreds of millions deaths over about 200 years, including an estimated 2 to 3 million deaths per year currently. About how vaccines are safe for the overwhelming majority of recipients. About how vaccines do not cause autism, and how after fraudulent claims in the 1990s by a man who subsequently lost his medical license, scientists around the world have doggedly sought evidence of such a linkand have repeatedly failed to find any.

Instead, I listened and asked questions. My colleague and his wife were utterly devastated, and their lives changed forever. They felt repeatedly ignored by their sons doctors and their friends and colleagues in the medical community. In desperation, they looked online, where they discovered an international community openly discussing their experiences, sharing their opinionsand promoting answers out of line with the preponderance of biomedical evidence. He and his wife had found their tribe.

When it comes to matters of public health, opinion is not synonymous with fact, no matter how personal or deeply held the opinion. Health regulations must be made based on evidence and updated as the scientific process unfolds in order to achieve the ultimate goal of better health for all people.

Nonetheless, as the approval and deployment of vaccines against COVID-19 nears, it is essential that public trust be valued, earned, and maintained. This urgency is sharpened by the growing threat posed by misinformation (false information) and disinformation (deliberately false and misleading information), which are widely recognized as major threats to public health and to geopolitical stability.

It is tempting to fall into a battlefield mentality when it comes to vaccination. On one side there are people holding pro-vaccine positions: scientists and health professionals pointing to years of empirical data about the safety and efficacy of vaccines. This group also includes the peoplehundreds of millions, even billions of themwho chose vaccination, perhaps because they trusted their governments and experts, or perhaps because vaccination was easy or mandated. On the other side are people holding anti-vaccination positions, including people who attribute a negative personal experience to vaccination as well as those who have been convinced by anti-vaccination messaging. And in the middle are the undecided or hesitant, who have yet to commit to a stance.

While the battlefield mentality has provided insights into vaccination behaviors, keeping people at the center of efforts to safeguard public health is crucial. In this article, I will shares insights from a recent peer-reviewed investigation of online interactions about vaccination and integrates these insights with an orthogonal approach to understanding vaccine hesitancy. Overall, by seeking shared language around our common goal of health, we can craft strategies for effective evidence-based health interventions.

As more and more worried and desperate people turn to the Internet to form opinions and decide which behaviors to enact, our overall goal should be to have the signal of reputable health information be far stronger than the noise of misinformation and disinformation across platforms and algorithms.

In June 2020, Nature published Johnson et al.s open access, peer-reviewed, graph-theory approach to characterizing the vaccination views of nearly 100 million individuals on Facebook (out of 3 billion current Facebook users). For more information on the data, analyses, and underlying mathematics, see the Supplementary Information accompanying the main article.

At a high level this analysis revealed two crucial insights: (1) people actively seek information in order to formulate a position on vaccination, and (2) these undecided or hesitant people are quantitatively more likely to encounter anti-vaccination clusters (Facebook Pages) than pro-vaccination clusters.

From a more technical graph-theory perspective, cluster size (the number of people following a Facebook Page), linkages (connections between clusters), and network centrality (how connected a cluster is to other influential clusters) are important measures that change over time. Intuitively, the more links between clusters, the more information that can flow. Linkage density is also a critical consideration: if all roads lead to Rome, no matter which path you walk, you end up in the Eternal City. Since people often share mis- and disinformation without knowing that it is false, this dynamic infrastructure is key.

While the anti-vaccination clusters analyzed by Johnson et al. had fewer followers than the pro-vaccination clusters, there were more anti-vaccination clusters than pro-vaccination clusters, and the anti-vaccination clusters were more centrally located in the online ecology of vaccination views. Medium-sized anti-vaccination clusters underwent the most growth, in contrast to the rich get richer mentality of the network flywheel effect that has been popularized by Silicon Valley. Further, during the 2019 measles outbreak, anti-vaccination clusters more successfully increased their network centrality than pro-vaccination clusters.

Importantly, Johnson et al. found that anti-vaccination clusters employ more diversity of narrative than pro-vaccination clusters. In other words, anti-vaccination clusters more often position vaccination as part of a wider discussion involving (often alternative) health, safety, and even conspiracy theories. By broadening the conversation to general wellbeing, anti-vaccination clusters often effectively support diversity and inclusion; no matter your ethnicity, education level, or geographical location, you should want to keep your family healthy!

Particularly in times of crisis, the narrative diversity of anti-vaccination clusters casts a wider net than the traditional, often data-centered stories told by science and health agencies and supported by some social-media companies. This divide is particularly salient in todays COVID-19 crisis: populations at disproportionate risk often have been failed by medical systems and governments in the past. Thus, while pro-vaccination messaging labors under the historical burden of exploitation of marginalized groups, anti-vaccination messaging is amplified by the legitimate fears of these groups and others.

Johnson et al.s analysis of the measles outbreak of 2019 underscores that it is crucial to disseminate and support evidence-based messaging during a major public health crisis such as COVID-19. We need to foster the growth of clusters sharing reliable information as well as the linkage of these clusters to other parts of the network.

Whose job is it to carry out these interventions? There are obvious major considerations involving censorship and freedom of speech. On the one hand, social-media platforms are hosted by private companies, and there are ongoing and important conversations about the extent to which business should be disentangled from the state. On the other hand, health is a publicand therefore obviously governmentalconcern.

When the undecided come looking for information upon which to formulate an opinion, they are not just looking for data: they are looking to connect through storieshuman stories, like my colleagues. This goal of connection at the human level is why I opened this article with my deeply personal memory about a colleagues emotional journey regarding his sons health.

Our responses to an issue depend strongly on how we feel. As a science communicator, I increasingly turn to Moral Foundations Theory. Briefly, this framework acknowledges that innate human intuitions cue emotional responses that can influenceoften far more than we care to admitour opinions and therefore our behaviors. In the six-foundations version of this theory, the foundations of our intuitions are care/harm, authority/subversion, loyalty/betrayal, liberty/oppression, purity/degradation, and fairness/cheating. If a statistical analysis reveals that particular foundations are influential in a given population, then messaging can be tailored to speak directly to those foundations. In a massive body of work over decades, Moral Foundations Theory has been applied to a huge spectrum of problem spaces from implicit bias to climate change to politics and beyond.

Moral Foundations Theory has also been used in several studies focused on vaccination. For example, Amin et al.s peer-reviewed 2017 study in Nature Human Behaviour sought statistically significant connections between vaccine hesitancy and moral values in two large populations of American parents. The analysis identified two connections: to generalize, parents who were highly vaccine hesitant were influenced by beliefs that immunization pollutes the pure bodies of their children (purity/degradation) and that governments should not have the power to control individual behavior (authority/subversion and liberty/oppression). Interestingly, Amin el al.s statistical analyses indicated that these associations were not affected by gender or political ideology.

Moral Foundations Theory constitutes one pathway to increase the narrative diversity, and therefore effectiveness, of messaging that supports human health. Quantitative analysis of particular populations can guide the design of effective strategies; fortunately, social media itself provides ways to gather such data before an intervention is tested and eventually rolled out. Resources are available for visual images, terminology that can be used for natural language processing and other text-based analyses, and even short vignettes.

As the scientist and philosopher Donna Haraway has said, There is a strategic use to speaking the same idiom as the people that you are sharing the room with. You craft a good-enough idiom so you can work on something together.

In other words, by moving away from the habit of versus, we enable a future of together. As we have seen, data and architecture from digital technologies can be mindfully harnessed to foster human connections and, ultimately, to empower human-centered health interventions.

The COVID-19 pandemic is underscoring the dangers of ignoring these insights while simultaneously providing a major opportunity to accumulate the worlds most valuable commodity: trust. In my next article, we will explore strategies for building and maintaining trust, and how to enable effective human-centered health interventions beyond todays crisis.

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Vaccine hesitancy part 1: Using connections to drive human-centered approaches for health - Atlantic Council

The Resentment That Never Sleeps – The New York Times

Gidron and Hall continue:

The populist rhetoric of politicians on both the radical right and left is often aimed directly at status concerns. They frequently adopt the plain-spoken language of the common man, self-consciously repudiating the politically correct or technocratic language of the political elites. Radical politicians on the left evoke the virtues of working people, whereas those on the right emphasize themes of national greatness, which have special appeal for people who rely on claims to national membership for a social status they otherwise lack. The take back control and make America great again slogans of the Brexit and Trump campaigns were perfectly pitched for such purposes.

Robert Ford, a professor of political science at the University of Manchester in the U.K., argued in an email that three factors have heightened the salience of status concerns.

The first, he wrote, is the vacuum created by the relative decline of class politics. The second is the influx of immigrants, not only because different ways of life are perceived as threatening to organically grown communities, but also because this threat is associated with the notion that elites are complicit in the dilution of such traditional identities.

The third factor Ford describes as an asymmetrical increase in the salience of status concerns due to the political repercussions of educational expansion and generational value change, especially because of the progressive monopolization of politics by high-status professionals, creating a constituency of cultural losers of modernization who found themselves without any mainstream political actors willing to represent and defend their ways of life a role Trump sought to fill.

In their book, Cultural Backlash, Pippa Norris and Ronald Inglehart, political scientists at Harvard and the University of Michigan, describe the constituencies in play here the oldest (interwar) generation, non-college graduates, the working class, white Europeans, the more religious, men, and residents of rural communities that have moved to the right in part in response to threats to their status:

These groups are most likely to feel that they have become estranged from the silent revolution in social and moral values, left behind by cultural changes that they deeply reject. The interwar generation of non-college educated white men until recently the politically and socially dominant group in Western cultures has passed a tipping point at which their hegemonic status, power, and privilege are fading.

The emergence of what political scientists call affective polarization, in which partisans incorporate their values, their race, their religion their belief system into their identity as a Democrat or Republican, together with more traditional ideological polarization based on partisan differences in policy stands, has produced heightened levels of partisan animosity and hatred.

Lilliana Mason, a political scientist at the University of Maryland, describes it this way:

The alignment between partisan and other social identities has generated a rift between Democrats and Republicans that is deeper than any seen in recent American history. Without the crosscutting identities that have traditionally stabilized the American two-party system, partisans in the American electorate are now seeing each other through prejudiced and intolerant eyes.

If polarization has evolved into partisan hatred, status competition serves to calcify the animosity between Democrats and Republicans.

In their July 2020 paper, Beyond Populism: The Psychology of Status-Seeking and Extreme Political Discontent, Michael Bang Petersen, Mathias Osmundsen and Alexander Bor, political scientists at Aarhus University in Denmark, contend there are two basic methods of achieving status: the prestige approach requiring notable achievement in a field and dominance capitalizing on threats and bullying. Modern democracies, they write,

are currently experiencing destabilizing events including the emergence of demagogic leaders, the onset of street riots, circulation of misinformation and extremely hostile political engagements on social media.

They go on:

Building on psychological research on status-seeking, we argue that at the core of extreme political discontent are motivations to achieve status via dominance, i.e., through the use of fear and intimidation. Essentially, extreme political behavior reflects discontent with ones own personal standing and a desire to actively rectify this through aggression.

This extreme political behavior often coincides with the rise of populism, especially right-wing populism, but Petersen, Osmundsen and Bor contend that the behavior is distinct from populism:

The psychology of dominance is likely to underlie current-day forms of extreme political discontent and associated activism for two reasons: First, radical discontent is characterized by verbal or physical aggression, thus directly capitalizing on the competences of people pursuing dominance-based strategies. Second, current-day radical activism seems linked to desires for recognition and feelings of losing out in a world marked by, on the one hand, traditional gender and race-based hierarchies, which limit the mobility of minority groups and, on the other hand, globalized competition, which puts a premium on human capital.

Extreme discontent, they continue,

is a phenomenon among individuals for whom prestige-based pathways to status are, at least in their own perception, unlikely to be successful. Despite their political differences, this perception may be the psychological commonality of, on the one hand, race- or gender-based grievance movements and, on the other hand, white lower-middle class right-wing voters.

The authors emphasize that the distinction between populism and status-driven dominance is based on populisms orientation toward group conformity and equality, which stands in stark contrast to dominance motivations. In contrast to conformity, dominance leads to self-promotion. In contrast to equality, dominance leads to support for steep hierarchies.

Thomas Kurer, a political scientist at the University of Zurich, contends that status competition is a political tool deployed overwhelmingly by the right. By email, Kurer wrote:

It is almost exclusively political actors from the right and the radical right that actively campaign on the status issue. They emphasize implications of changing status hierarchies that might negatively affect the societal standing of their core constituencies and thereby aim to mobilize voters who fear, but have not yet experienced, societal regression. The observation that campaigning on potential status loss is much more widespread and, apparently, more politically worthwhile than campaigning on status gains and makes a lot of sense in light of the long-established finding in social psychology that citizens care much more about a relative loss compared to same-sized gains.

Kurer argued that it is the threat of lost prestige, rather than the actual loss, that is a key factor in status-based political mobilization:

Looking at the basic socio-demographic profile of a Brexiter or a typical supporter of a right-wing populist party in many advanced democracies suggests that we need to be careful with a simplified narrative of a revolt of the left behind. A good share of these voters can be found in what we might call the lower middle class, which means they might well have decent jobs and decent salaries but they fear, often for good reasons, that they are not on the winning side of economic modernization.

Kurer noted that in his own April 2020 study, The Declining Middle: Occupational Change, Social Status, and the Populist Right, he found

that it is voters who are and remain in jobs susceptible to automation and digitalization, so called routine jobs, who vote for the radical right and not those who actually lose their routine jobs. The latter are much more likely to abstain from politics altogether.

In a separate study of British voters who supported the leave side of Brexit, The malaise of the squeezed middle: Challenging the narrative of the left behind Brexiter, by Lorenza Antonucci of the University of Birmingham, Laszlo Horvath of the University of Exeter, Yordan Kutiyski of VU University Amsterdam and Andr Krouwel of the Vrije University of Amsterdam, found that this segment of the electorate

is associated more with intermediate levels of education than with low or absent education, in particular in the presence of a perceived declining economic position. Secondly, we find that Brexiters hold distinct psychosocial features of malaise due to declining economic conditions, rather than anxiety or anger. Thirdly, our exploratory model finds voting Leave associated with self-identification as middle class, rather than with working class. We also find that intermediate levels of income were not more likely to vote for remain than low-income groups.

In an intriguing analysis of the changing role of status in politics, Herbert Kitschelt, a political scientist at Duke, emailed the following argument. In the recent past, he wrote:

One unique thing about working class movements particularly when infused with Marxism is that they could dissociate class from social status by constructing an alternative status hierarchy and social theory: Workers may be poor and deprived of skill, but in world-historic perspective they are designated to be the victorious agents of overcoming capitalism in favor of a more humane social order.

Since then, Kitschelt continued, the downfall of the working class over the last thirty years is not just a question of its numerical shrinkage, its political disorganization and stagnating wages. It also signifies a loss of status. The political consequences are evident and can be seen in the aftermath of the defeat of President Trump:

Those who cannot adopt or compete in the dominant status order closely associated with the acquisition of knowledge and the mastery of complex cultural performances make opposition to this order a badge of pride and recognition. The proliferation of conspiracy theories is an indicator of this process. People make themselves believe in them, because it induces them into an alternative world of status and rank.

On the left, Kitschelt wrote, the high value accorded to individuality, difference and autonomy creates

a fundamental tension between the demand for egalitarian economic redistribution and the associated hope for status leveling and the prerogative awarded to individualist or voluntary group distinction. This is the locus, where identity politics and the specific form of intersectionality as a mode of signaling multiple facets of distinctiveness comes in.

In the contest of contemporary politics, status competition serves to exacerbate some of the worst aspects of polarization, Kitschelt wrote:

If polarization is understood as the progressive division of society into clusters of people with political preferences and ways of life that set them further and further apart from each other, status politics is clearly a reinforcement of polarization. This augmentation of social division becomes particularly virulent when it features no longer just a clash between high and low status groups in what is still commonly understood as a unified status order, but if each side produces its own status hierarchies with their own values.

These trends will only worsen as claims of separate status hierarchies are buttressed by declining economic opportunities and widespread alienation from the mainstream liberal culture.

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The Resentment That Never Sleeps - The New York Times

Toucan play that game: Sparrows found to mimic human behavior by using preventative medicine to protect their young – RT

New research from China suggests that russet sparrows use the leaves from a particular tree to line their nests and protect their young from parasites, indicating a primitive form of preventative medicine use.

A team led by Hainan Normal University ecologist Canchao Yang found that russet sparrows in China are using wormwood leaves to line their nests to protect their offspring from parasites which may impede their growth.

The sparrows begin lining their nests with the special leaves at the same time the local human population hangs wormwood from their doorways to mark the traditional Dragon boat festival, with antiparasitic benefits suspected to play at least some role in the human tradition.

The belief that this behavior confers protection against ill health is supported by the description of anti-parasite compounds in wormwood, Yang says.

It has been suggested that the incorporation of fresh wormwood leaves into nests may serve a similar function for sparrows.

To test their hypothesis, Yang and his team examined 48 pairs of nest boxes, some with five grams of wormwood inside and the other with five grams of bamboo.

Once the russet sparrows populated the nests, researchers began adding small increments of wormwood or bamboo each day (while other nests received no additional treatment as a control).

They then weighed the amount of wormwood the sparrows themselves brought home each day and found that the birds favored locations close to ample wormwood supplies, which they used to reinforce the lining in their nests daily and top-up their medicinal fortifications.

Sure enough, when the chicks hatched, the nests with higher amounts of wormwood leaves were found to have fewer parasites, which corresponded with heavier and healthier chicks.

Our results indicate that russet sparrows, like humans, use wormwood as a preventative herbal medicine to protect their offspring against ill health, says ecologist William Feeney, from Griffith University in Australia.

One has to wonder who is mimicking who?

Primitive forms of medicine use have been observed in the animal kingdom before, with pregnant elephants in Kenya reportedly eating a particular plant to induce birth while other creatures have been observed making use of medicinal plants for health and recreational reasons.

Butterflies have been found to drink beer, while elephants and certain bird species have been discovered drunk from fermented berries. A reportedly drunk moose even became stuck in an apple tree in Sweden.

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Toucan play that game: Sparrows found to mimic human behavior by using preventative medicine to protect their young - RT

New book teaches readers how to apply the Authenticity Compass to attain sustainable success and well-being – GlobeNewswire

WEYMOUTH, Mass., Dec. 09, 2020 (GLOBE NEWSWIRE) -- Pamela Bond enters the world of publishing with the release of The Authenticity Compass (published by Balboa Press). Filled with practical examples, illustrations, and exercises, this self-improvement book reviews principles of authenticity to help people, communities and organizations experience their best lives.

The Authenticity Compass combines two bodies of evidence-based research that have been guiding successful human behavior in personal and business settings for decades. The resulting framework, the Authenticity Compass (AC), links well-established facts about personality with skill sets that lead to goal achievement. In this book, the author teaches the ABCs of Authenticity by providing examples and a variety of exercises to demonstrate that living in a state of Alignment and Balance is a Choice and; achieving this state is a prerequisite for sustainable success.

Every entity has an Authenticity Compass that points to its true purpose, strengths and optimal growth path, Bond states. By learning to translate your purpose into alignment and balance you direct the domains of your life and workplace into powerful improvement cycles. Whether you are an individual looking for more from life, or a globally expanding enterprise, your unique Authenticity Compass provides the insights you need to promote your well-being and establish a foundation for your ongoing success and happiness.

Visit https://www.balboapress.com/en/bookstore/bookdetails/419247-the-authenticity-compass to learn more about the book and its concepts.

The Authenticity Compass: Essential Guidance For Sustainable Success

By Pamela Bond

Hardcover | 6 x 9in | 202 pages | ISBN 9781982250966

Softcover | 6 x 9in | 202 pages | ISBN 9781982250942

E-Book | 202 pages | ISBN 9781982250959

Available at Amazon and Barnes & Noble

About the Author

Boston native and Girls Latin School graduate, Pamela (Plevock) Bond began developing her research skills as a high school student studying the effect that color has on animal behavior. Her research won first prize in the Boston City Science Fair multiple times. Her first first-prize win was noteworthy because it made her the first girl to ever win the first prize award. Bond holds a master of science degree in information management from Northeastern Universitys School of Engineering and a bachelor of science in biology from the University of Massachusetts. Her career spans the disciplines of medical research, software engineering, corporate planning and management consulting. She is a skilled facilitator and lecturer with a broad range of experience developing innovative business practices and world-class service strategies. Bond is certified in positive psychology from the Wholebeing Institute, is a qualified administrator of the Myers-Briggs Type Indicator, and is a member of the Institute of Coaching affiliated with Harvard Medical School.

Balboa Press, a division of Hay House, Inc. a leading provider in publishing products that specialize in self-help and the mind, body, and spirit genres. Through an alliance with the worldwide self-publishing leader Author Solutions, LLC, authors benefit from the leadership of Hay House Publishing and the speed-to-market advantages of the self-publishing model. For more information, visit balboapress.com. To start publishing your book with Balboa Press, call 844-682-1282 today.

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New book teaches readers how to apply the Authenticity Compass to attain sustainable success and well-being - GlobeNewswire

A Better Way to Do AI: Focus on the Big Problems – No Jitter

AI has become a core focus in my analyst practice, and now all the industry players have an AI story; Cisco, Microsoft, Avaya, Genesys, Mitel, Five9, Talkdesk, Twilio, and Zoom, to name a few. The capabilities for each are impressive, and they address a specific set of challenges facing enterprises and contact centers.

Our market space absolutely needs these solutions, and they will keep getting better as AI matures. To a large extent, these vendors are helping customers solve problems in better ways than workers or agents can without using AI. As AIs track record improves, it will also be applied to problems humans cant solve efficiently such as detecting customer dissatisfaction in real-time across millions of call records instead of the handful that a supervisor can review manually. Going a step further, AI will identify new problems that we didnt even know existed, such as identifying unknown forms of fraud arising from home-based workers accessing meetings over unsecure networks.

Thinking About Bigger Problems with AI

These capabilities will certainly support the business case for AI, and many vendors will make healthy profits when the benefits are finally delivered. Overall, this is a welcome development in our space, but its important to keep in mind that communications and collaboration is just one of many applications of AI, and in the grander scheme of things, these are actually rather small problems.

Of course, theyre mission-critical for any business, but its not the only way to think about AIs potential. Ive long advocated that use cases should drive IT decision-making rather than going with a solution thats AI-enabled. AI itself is not a solution, and its value should be based on the problems being solved rather than how cool the technology is.

Humans can solve small problems fairly well, but AI does it better.

Conversely, the bigger problems remain problems precisely because we cant solve them ourselves, and in todays world, there is absolutely no bigger problem to solve than COVID-19. Our space is poised to benefit nicely from AI, but the stakes are much higher in healthcare and medical science, and I would encourage IT decision-makers to look in this direction for inspiration to think bigger with AI.

Listen to the Science: Michio Kaku Says AI Can Defeat COVID-19

During his talk, Kaku discussed various ways that AI can defeat the pandemic, both with new capabilities as well as leveraging existing technology thats widely used today. Some of this is about having the data science expertise to utilize AI applications, but its also about connecting the dots among things in plain sight and layering AI over that to glean new insights to address the problem such as in this case, to stop COVID-19.

In other words, the coronavirus itself can be very harmful but only under the right conditions. The real harm is caused by human behavior, and AI can track our behavior and identify risk scenarios before they become dangerous to others, as in super-spreader events. Along those lines, he talked about using AI with Internet platforms like Google search and Facebook to detect anomalies that provide clues where COVID-19 is present.

As Kaku explained, someone experiencing COVID-19 symptoms might type Im having difficulty breathing into Google, searching for answers. Taken in isolation, thats just another search query, but its a pretty telling indicator of what might be happening. Then, by tracking their Facebook activity, AI can get a good read on others whom that person will likely be in contact with, and in turn who each of those will be in contact with soon after. Layer on that smartphone tracking, and it becomes pretty easy to pinpoint exactly where that person is going, at what time, for how long and with whom.

Each of these applications is an important piece of the puzzle, but in isolation, they dont tell you much. Reading across all this, AI can draw a pretty reliable heat map of where pandemic spread is likely to occur, and if corrective action is taken, it can be curtailed significantly.

Naturally, there can be false positives, as that query for Im having difficulty breathing may simply be searching for a song lyric or a movie title. On the other hand, one of AIs virtues is not making the same mistake twice. Once an error is identified and corrected, it never happens again with AI, and the same cant be said for humans.

Kaku takes this another step further by looking at global air traffic patterns. While community spread is very localized, what makes COVID-19 a true pandemic is the ease of transmission by virtue of human travel. No doubt, a great deal of virus spread comes from traveling by auto or train, but air travel takes things much further, much faster, and on a greater scale. In fact, he explained that 60% of COVID-19 entry into the U.S. came via air travel, specifically at either JFK or Newark airports.

Layering concentric rings of human behavior from local out to continental circles of travel, AI pieces together a much bigger, global picture of how COVID-19 spreads. AI was built for providing this level of understanding with such massive, global data sets and doing it in real-time. The key to defeating the pandemic is stopping large scale spread, and that has nothing to do with the virus itself and everything to do with understanding human behavior which en masse is highly predictable. Big problems need big solutions, and for context, Kaku cited this as a key reason why the Spanish flu was so deadly. The conditions are no different than today, but in 1918, we simply didnt have the technology to detect spread before it gets out of hand.

What Should You Be Thinking About?

In contrast, the challenges faced by IT decision-makers may seem pretty small, but they still need to be addressed. Current applications of AI in our space become no less valid, and Im sure Kaku would agree. However, I think he would also say that the most important thing remains how you think about the problem set.

This is the essence of the scientific method, and so long as you only focus on specific use cases, the impact of the solution will be fairly small. As stated at the outset, AI is really about solving the big problems the complex problems that we just otherwise cant even begin to think about or solve.

As a takeaway, I would encourage IT decision-makers to think about the bigger problems that go beyond making individual workers more productive or specific customers happier. Some vendors have made moves in this direction, such as with Microsoft Graph or cognitive collaboration from Cisco. These models have power by virtue of connecting millions of data points from our everyday activities to identify patterns to improve workflows and detect anomalies before becoming problematic. AI is really good at this, and as we edge closer to the world of IoT, those data sets will become even bigger but also will become more accurate predictors of our behavior.

Of course, the potential is there for a hard right to the workplace becoming a surveillance lab where every move is monitored, and workers have no choice but to conform to the operating methods chosen by the enterprise. However, Kaku seems to have only good intentions, and unless youre a big pharma cynic, his lessons learned are noble.

Theres no reason why enterprises cant be thinking the same way, especially multinationals with massively distributed workforces and customer bases. Some are already well down that path, but for many, the focus is on the small stuff. Dare to dream and think bigger if AI can curb this pandemic, theres no business problem too big for it to handle. However, its not about technology; its how you think about the problems.

This post is written on behalf of BCStrategies, an industry resource for enterprises, vendors, system integrators, and anyone interested in the growing business communications arena. A supplier of objective information on business communications, BCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of the dynamic business communications market.

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A Better Way to Do AI: Focus on the Big Problems - No Jitter