Category Archives: Human Behavior

Cybersecurity sales: Do you have what it takes to succeed? – Help Net Security

Technology is at the heart of the world economy, and were moving into a new age of business where its technology not people is becoming the differentiator, says Terry Greer-King, VP EMEA at SonicWall.

Though he started his working life in electronics engineering, the world of sales and marketing really lit a fire, and hes been growing his career for years by purposely seeking sales experience across as many mediums as possible.

Currently the VP EMEA at SonicWall, Greer-King landed the position at the network security company after a string of top cybersecurity leadership roles at CheckPoint, Cisco and Akamai.

A sale of a cybersecurity solution is not quite the same as in many other areas of technology, because the risk and therefore the opportunity is constantly evolving, he told Help Net Security.

Sales success should be based on helping customers protect themselves in line with their view of risk and associated profile. Nirvana has yet to be achieved, through, so there is constant sales opportunity to continue to work with customers to constantly adjust their defenses. This extends to connecting as far as possible not just on current state, but projecting the future and considering risk as an integral concern along with how a business transforms digitally.

Also, we should keep in mind that as the cybersecurity industry has grown from identifying particular threats and developing and marketing appropriate solutions, the bad actors have been developing their industry as well, so protection is not as straightforward as implementing specific technology solutions.

The bad guys are extremely agile and motivated, which means that nothing about the cyber world should be fit and forget. My advice to customers is to constantly check and validate their defenses against what should be a constant appraisal and rating of risk. In short, cybersecurity is an ongoing, unending process, and defense is a combination of human behavior and technology that should be deployed in a considered way.

As the potential reward for malicious behavior increases and the drive towards digital transformation accelerated by the remote working requirements of the pandemic restrictions continues, the future looks even more challenging. The requirements to secure and protect will become ever greater.

It is crucial that cybersecurity transcends from a bolt-on fix to being at the core of business thought and strategy, he points out. Technology is moving to the centre of all that we do. Consequently, we are becoming increasingly reliant on it and its security.

With a career in sales and customer-facing functions that stretched across many markets industrial automation, personal computers, office automation, networking, and cybersecurity Greer-King says that one of the keys to success is to be constantly growing your knowledge.

Ive learned much over the years, often through failures. It seems to me that if you dont fail, youre not pushing hard enough. Another challenge, of course, is to reflect and learn from the experience. Learning is gradual, but will happen only if youre open to new things, able to listen and are constantly pushing boundaries, he told Help Net Security.

Another thing thats essential for a successful career in sales is an appreciation of interdependence.

Independence is a trait often looked for in particular functions like sales, but it focuses on the self. Success, on the other hand, is built though cooperation and teamwork. I think one of the greatest lessons I learned through the years is that you have to make sure youve got smart people around you smart people, aligned with the overall strategy and working towards a common goal, can achieve great things.

Finally, he says he has benefited hugely from a year-long senior leader development program in recent years, which taught him that successful leadership isnt just about strong leadership from the top, but also hinges a lot on ones ability to adapt to circumstances and people.

Leadership requires listening, motivation, implementing process, guiding, mentoring and so much more, he concluded.

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Cybersecurity sales: Do you have what it takes to succeed? - Help Net Security

Privileged Behavior: Mental illness is not why Trump became emotionally untethered from humanity – Milwaukee Independent

For years, people have been talking about Donald Trumps mental state, throwing around the term mental illness as a lazy catch-all for his erratic behavior, inexhaustible cruelty, and inexplicable recklessness. In the wake of the election, a growing choir has assembled singing the same refrain.

This has always struck me as particularly damaging, because it assumes something dangerous: that all mentally ill people are vengeful, bigoted, unrepentant sociopaths. We are not.

As one of the 51 million Americans who battles a brain affliction, I can attest to the reality that the vast majority of us are not oblivious to the feelings of other people or unaware of the results of our actions we are in fact, highly sensitive to them. It is precisely our illness that makes us feel the pain around us deeply, that causes us to notice the fractures and grieve the wounds of the world that many people are unaware of.

We are more emotionally tethered to humanity, not less.

Those of us navigating the daily minefield of depression, anxiety, PTSD, and bipolar disorders, do so while being profoundly burdened to be sources of healing and restoration here, to be agents of equity and fairness. We war with our demons while simultaneously fighting for other people in peril. Our illness and our kindness coexists every single day.

Mental illness does not make people more prone to racism, it doesnt make them predisposed to misogyny, it doesnt increase their enmity toward humanity. Donald Trumps life is not characterized by such things because hes mentally illbut because hes a really terrible human being who lacks empathy of any kind.

Simply calling Donald Trump mentally ill assumes that his predatory behavior, his inability to accept reality, and his complete lack of accountability in these days are a product of a brain affliction. They are not. They are a symptom of sustained and stratospheric privilege.

Trump is the product of a life continually shielded from accountability; one where money and power have always afforded the luxury of buying or suing or lying or intimidating his way out of any responsibility for his criminality or any consequences of the injuries he causes. His entire existence has been spent in the cloistered penthouse opulence of gold-plated privilege, where reality is whatever he can pay for. He has never been inconvenienced by the truth in the way that he is now and soon will be.

This is why were here: why nearly two months after a historic election loss, a sitting president is still titling at windmills of fraud and generating flagged tweets and assailing the courts and its why hes calling Secretaries of State, trying to muscle his way into overturning the will of the people, like a cut-rate film noir mobster shaking down a store owner.

It is not just because he is mentally ill that he is willing to discard democracy and obliterate the law (and ignore a pandemic all the while), it is because he has never had to lose (even when he has lost) and he has never had to reckon with a reality not of his own making.

Not only that, it is because he is buttressed by a cadre of similarly privileged human beings who recognize that they live in the same fragile house of cards and that their survival is tied to his. They not only recognize his desperate machinations, they share them. It is not a collective mental illness on display in his party, it is simply a shared vile, ugly, garden variety lust for power that will hold on to it at any cost.

Yes, Donald Trump has undiagnosed and or untreated mental illness, but these things do not explain him. His wealth, his whiteness, his upbringing, and an experience of the world that has made him impervious to other peoples suffering, explain him.

I hope we can be more precise when talking about Trump and people like him, because the twenty percent of the world afflicted with mental illness deserve better than to be compared to a man whose complete lack of goodness and profound contempt for other human beings is something we will never be afflicted with.

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Privileged Behavior: Mental illness is not why Trump became emotionally untethered from humanity - Milwaukee Independent

Clergy gather in Newport to process grief from Capitol attack – newportri.com

Laura Damon|Newport Daily News

NEWPORT The lead pastor of Evangelical Friends Church of Newport in Middletown wept silently in his office when he saw the images of the chaos that erupted in Washington on Wednesday, when a pro-Trump mob breached the Capitol building.

I was devastated, Rev. Paul Hoffman said in a virtual prayer rally Thursday afternoon, live-streamed on Facebook from the Community Baptist Church in Newport. He was among other local clergy members who spoke at the event, to offer words of comfort and prayers.

We want to process our grief, Hoffman said, while explaining the purpose of Thursday's prayer rally. Not in destructive ways, but in constructive ways. Healthy ways.

Images of our Congress-people and their staff huddled in the chamber, this should never happen. And we pray that it never happens again, Hoffman said.

We want to show you a positive, faith-filled, Christ-centered example of what it looks like when things are broken, Hoffman continued. Unity is not uniformity.

Rev. Lauri Smalls, the transitional pastor of Community Baptist Church, sang God Bless America before she spoke.

To God, she said: Youve given us this wonderful gift of being American, a group of people made up of different ethnicities and opinions. God, you have woven us into a wonderful fabric, but we have forgotten that…We have forgotten that our neighbor is our friend.

Other clergy members spoke of the nuances of human behavior, the frustrations of some groups of people, and their own conflicting feelings. Love for their country juxtaposed with a frustration and anger towards it.

Hoffman, in a prayer, said: We have been politically polarized…we have been divided. And despite different tribes and tongues…different educational backgrounds…our desires and our hearts are the same.

Father, Hoffman continued. We recognize our culture cannot change until we change.

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Clergy gather in Newport to process grief from Capitol attack - newportri.com

Wonder Woman 1984: 5 Ways Cheetah Is A Sympathetic Character (& 5 Ways Shes The Worst) – Screen Rant

Cheetah is the latest to join the ranks of DCEU villains - but is she a truly bad person, or do fans feel sympathy for her?

In a change from the norm, the DCEU brought a story where the traditional aspects of good versus bad were subverted. Wonder Woman 1984 might have received mixed reviews, but the characters were well executed asthe audience is inclined to feel sympathetic even for the villains.

RELATED:Wonder Woman 1984: 10 Questions About Steve Trevor, Answered

Barbara Ann Minerva was presented as a person with low self-esteem who happened to get her wish fulfilled before this twisted her into becoming the Cheetah. Due to this backstory, there are many aspects of Barbara thatare sympathetic and relatable. Still, that doesnt mean it absolves her from blame for the bad things she did, which need to be pointed out as well.

After wishing for the natural abilities Diana possessed, Barbara found herself a confident, strong, and charming woman. Unlike Diana, though, Barbara became arrogant over these attributes and became the opposite of Diana in personality.

It proved that Barbara had an inherent darkness to her that Diana didnt and that the Dreamstone might have just pushed this aspect of Barbara out in the open. She didnt appreciate how the Dreamstone gave her the confidence she lacked, instead deciding that being charming and sought-after was the only important thing.

The DCEU version of Barbara is very different from the comic book Cheetah, who was a nasty piece of work from the beginning. The movie Barbara couldnt catch a break, as she was always overlooked and underappreciatedin life.

She knew more than her fair share in her line of work and was a pleasant person to be around in general, yet her lack of confidence led to people ignoring Barbara altogether. This is something thats relatable to many people, as Barbara developed a severe inferiority complex.

It would be incorrect to claim that Diana was a completely good person, seeing as she did have several selfish moments herself. However, she decided to do the right thing eventually, while Barbara actively worked against Diana in order to preserve her own wish.

She could have accepted that it wasnt her place to benefit from the Dreamstone when millions suffered but decided to side with Maxwell Lord to take Diana down. Due to her actions, the world came very close to being irreparably plunged into chaos.

To be fair, while Barbara did deliver a beatdown to Diana, she didnt go all-out and eliminate her opponent altogether. Due to her former friendship, Barbara retained a sense of attachment to Diana that allowed her to show mercy after shed won.

RELATED:The Suicide Squad: 5 Characters Most Likely To Die (& 5 With The Best Chance Of Survival)

Had she been completely evil, Barbara would have finished the job right then and there to prevent Diana from doing anything in the future. Her decision to let Diana live is an indication that Barbara did have an appreciation for the kindness Diana had shown her.

Despite becoming an apex predator, perhaps the worst thing Barbara did in the movie was to twist Dianas sentiments. When she became worse and embraced her evil side, Barbara claimed that Diana never understood her and wanted to stop her from being happy.

Its clear that Diana genuinely did want to be Barbaras friend when they first met and her kindness toward her had nothing to do with pity. By throwing Dianas good nature right in her face, Barbara cut herself from the one person that hadnt belittled her.

There are movies similar to Wonder Woman 1984 where characters have to deal with heavy themes and this one brought up the issue of harassment. Its a shame that Barbara had to lose her faith in people so quickly after gaining her newfound powers, as a man harassed her to no end.

It was the recollection of this event that ultimately caused her to reach murderous lengths when she later savagely attacked the man. Its entirely possible that Barbara wouldve turned out like Diana had she not had to suffer such abuse.

By the end of the story, everyones wishes were renounced when Maxwell Lord gave up his powers. This left Barbara back into her old form after her corruption into the Cheetah. Rather than display any measure of repentance, she only seemed sad about losing her powers.

Even Maxwell Lord made his regret known, but Barbara didnt feel the same way since she didnt approach Diana later on when things were back to normal. It appears as if she might have remained in her bitter way and continued being a darker personality afterward.

Barbara had never had any connections to understand how human behavior worked, being easily manipulated even by cheesy behavior from Maxwell Lord as she had never felt desirable beforehand. It was after she realized she might lose the Dreamstone wish that she became a baddie.

RELATED:10 Things About Wonder Woman You Need To Remember Before WW84

This situation was the result of Barbara being manipulated by Maxwell Lord rather than her being an evil person from the start. All in all, it wasnt her fault that she was thrust into such a scenario, not when she had no clue where it was all headed.

Barbara sealed her transition into becoming the Cheetah when she wished to become an apex predator. She still had a chance to renounce her wish and do right, especially since she was in such close proximity to Maxwell Lord, but dived completely into her dark side.

By giving in, the Cheetah entered the list of DCEU villains, one who had the best shot at avoiding this status. Had Lord been successful in stealing the life force of the people in the world, Cheetah would have been just as culpable since she was the one protecting Lord at the time.

Watching Barbara feel important was one of the best moments of Wonder Woman 1984, as she finally achieved her wish of being accepted. At the heart of it, all she ever wanted was to be considered a person worthy of notice and thats really not a bad thing.

Despite Barbara going to terrible lengths in the pursuit of such a wish, one can sympathize with where she was coming from as acceptance is an intrinsic part of a person. Had she received this feeling earlier, the Cheetah might never have come about.

NEXT:Man Of Steel: 10 Reasons It's Better Than You Remember

Next Lilo & Stitch: The Main Characters Ranked, By Likability

Saim Cheeda is an entertainment writer covering all of Film, TV, Gaming and Books. He's been a writer for Valnet since 2017, contributing 500+ articles for The Gamer, The Things, Game Rant, Comic Book Resources and Screen Rant. Apart from freelance writing, Saim is a lifestyle blogger, co-owning the blog 3 States Apart.http://3statesapart.com

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Wonder Woman 1984: 5 Ways Cheetah Is A Sympathetic Character (& 5 Ways Shes The Worst) - Screen Rant

Around Town: Negativity kills – VVdailypress.com

By Pat Orr| For the Victorville Daily Press

I spend a great deal of space ruminating about political decisions, laws and the people who make them. This tends to skew my perspective to the negative. As a moderately conservative person in a state run by ultra-liberals, my view of most state government decisions is not rosy. I told my editor if this pandemic ever receded, I would like to do more local stories with a positive slant. Those are hard to come by when everyone is locked up and not circulating.

I overheard my WFL (wife for life) talking with her sister-in-law on the phone the other day. They observed that both I and her brother were doggedly negative, while they saw themselves as most always seeing the brighter, more positive side of an issue or problem. I countered with No I am just a realist. My WFL laughed. Wait I protested, I am positive. I am positive that things are terrible.

This exchange led me to the ugly realization that 2020 and all that year put us through has forever changed the attitude from sweet to sour for a great many on this planet. Add to the pandemic worries strife over race, riots, several contested elections, personal and business financial woes, and the result is a tough time to stay cheery. I decided to investigate this further. Is there a downside to being a pessimist besides being a drag at parties?

As it happens, like every other human behavior, there are academics studying the issue. Also, as it happens, your emotional well-being and health can be affected by the way you feel about life and what it presents you daily.

University of North Carolina Psychologist Dr. Barbara L. Fredrickson found that All emotions whether positive or negative are adaptive in the right circumstances. The key seems to be in finding a balance between the two.

Research has found a link between an upbeat positive mental state and lower blood pressure, reduced risk of heart disease, healthier weight and longer life. Fredrickson, and others, have found a link indicating that those who savor positive emotions activate new reward pathways deep in the brain and help produce lower levels of a stress hormone.

To reinforce the validity of these findings, Martin Seligman at the University of Pennsylvania looked at the flip side of the equation by doing extensive research on individuals aged 25 to 65 who were rated as pessimists those who routinely have a dark view of events both personal and public. Seligman found that the pessimists' health deteriorated far more rapidly as they aged.

Researchers at Yale and the University of Colorado found pessimism to be associated with weakened immune response to tumors and infection in their own studies. That could have a profound impact on how one should approach contracting any new disease or infection, like COVID-19. There is proof that staying positive helps you beat your health challenges.

Research aside, how do you set about remaking your attitude? Well, naturally, there is quite a large industry willing to teach you how to think positively. Norman Vincent Peale wrote a top selling self-help tome in 1952 that became the signpost of a new era in self-awareness. Subsequently, there has been intensive work by psychologists and physiologists into the science behind staying positive. There is also a great deal of guru-like fakery in the field, too.

In reviewing the current literature (and there is a lot of it), I found some useful tips.

Find an activity that calms and centers you. It may be walking, taking a bike ride, meditating, doing a crossword puzzle or using an adult coloring book (no kidding, they are big now). The motto here is, When the mind ceases, the soul is allowed to speak. Find a way to get away from your thoughts.

Practice the advice from the Disney movie Frozen and sing Let it go over and over. Holding onto negative thoughts and replaying them in your head continually reinforces a dark view toward new situations and issues.

Separate fact from fiction. Surprisingly, negative self-talk those things we beat ourselves up over promote a negative outlook on life. I am always going to be fat. I am too weak to quit smoking. I will never get a good job. An attitude change can often produce surprisingly successful results in the I can never category.

Get a pet. If you are a regular reader of this column, you may remember how I extolled the virtues of having a dog as a friend, companion and psychological counselor. In 2020, the adoption rate for dogs increased by over 30%. Last year, Australian researchers studying the link between pet ownership and mental health found that loneliness decreased in the group that got a dog by 40%.

Dogs also made their owners get out and be more active as a side benefit. Any pet you are comfortable interacting with will work. A parrot, gerbil or bunny are examples. You may need to be more persistent to strike up a long-term conversation with most cats, but they still nuzzle, and that is the whole point.

Help others. Find a way to volunteer. Nothing brings an upbeat attitude into your life faster than helping someone else in need. Volunteering causes the one you are helping to be optimistic and it may just infect you.

Learn something new or indulge a passion. Finding a new hobby or learning a new skill is a way to feel good about achieving something. A sense of achievement is important. For some, just planning and scheduling your day, then ticking off items as you complete them is enough to brighten an attitude. It feels good to finish something you set out to do, no matter how simple the task. You may need to force yourself to remember how good it feels to just feel good about the day you have had.

One of my friends shared her plan over Facebook recently, declaring she would do these two things to make her day go better: Will not watch the news and will not get on the bathroom scale.

Whatever it takes for you, work to make 2021 a positive year. It will be good for your health!

Contact Pat Orr at avreviewopinion@gmail.com.

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Around Town: Negativity kills - VVdailypress.com

CPS Energy Designated 2020 Customer Champion For 4th Consecutive Year And 6th Time Since 2014 – PRNewswire

SAN ANTONIO, Jan. 5, 2021 /PRNewswire/ --Escalent, a top human behavior and analytics firm, designated CPS Energy as a 2020 Customer Champion. CPS Energy ranked 1st in the U.S. Southern Region for 2020 as a combined (electric & natural gas) utility with a score of 749 (on a 1,000-point benchmark scale), an increase from 733 in 2019.These results are from the 2020 Cogent Syndicated Utility Trusted Brand & Customer Engagement: Residential study.

The study benchmarks and trends performance of 140 utilities on the Engaged Customer Relationship (ECR) index- a comprehensive customer relationship measurement used by utility management to assess customer engagement. This year's results reflect strengthened brand perceptions and increased product engagement.

"Engaging customers beyond simply satisfying service needs is now a utility reality to ensure future success. Scoring well on the ECR index is critical to growing company value and stakeholder support," said Chris Oberle, senior vice president at Escalent. "Utilities have confronted a very tough year by building customer support for their environmental, social, product and management efforts. Our 2020 Customer Champions are leading the pack on these ESG principles."

The 2020 Customer Champion designation marks the 4th consecutive year CPS Energy has been ranked #1 in the U.S. Southern Region for a combined utility. This is the 6th time the company has been recognized since 2014.

"CPS Energy is honored to be recognized by Escalent as a 2020 Customer Champion," said Chief Customer Engagement Officer, Rudy Garza. "Despite the challenges facing our entire community during this pandemic, our 3,100 employees, who are truly People First Champions, are working to ensure our community receives Reliable, Customer Affordable, Safe, Secure, Environmentally ResponsibleandResilientservice, and we are committed to continue to do so as we move into the next year." The study designates 42 national utilities as 2020 Customer Champions. These utilities performed above their peers to be given the 2020 Customer Champion designation.

Below is a table with all 2020 Customer Champions.

Cogent Syndicated 2020 Utility Customer Champions

AEP Ohio

Duquense Light

Pepco

Atmos Energy- South

Elizabethtown Gas

Piedmont Natural Gas

Avista

Idaho Power

PPL Electric Utilities

BGE

Intermountain Gas Company

PSE&G

Black Hills Energy- Midwest

Kentucky Utilities

RG&E

Cascade Natural Gas

MidAmerican Energy

Salt River Project

CenterPoint Energy- Midwest

Montana-Dakota Utlities

SDG&E

Columbia Gas- South

New Jersey Natural Gas

TECO Peoples Gas

Columbia Gas of Ohio

NIPSCO

Texas Gas Service

CPS Energy

NW Natural

Toledo Edison

Dayton Power & Light

Oklahoma Natural Gas

Washington Gas

Delmarva Power

OUC

Wisconsin Public Service

DTE Energy

PECO Energy

Xcel Energy- Midwest

Duke Energy Midwest

Peoples Gas

Xcel Energy- West

About CPS Energy Established in 1860, CPS Energy is the nation's largest public power, natural gas, and electric company, providing safe, reliable, and competitively-priced service to 860,934 electric and 358,495 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers' combined energy bills rank among the lowest of the nation's 20 largest cities while generating $8 billion in revenue for the City of San Antonio for more than seven decades. As a trusted and strong community partner, we continuously focus on job creation, economic development and educational investment. True to our People First philosophy, we are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees' volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.

SOURCE CPS Energy

http://www.cpsenergy.com

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CPS Energy Designated 2020 Customer Champion For 4th Consecutive Year And 6th Time Since 2014 - PRNewswire

Pentagram’s holiday card has some of the most poignant advice for 2021 – Fast Company

Most holiday cards are festive celebrations of the season. You know the kind: sparkly, heartwarming, may accompany a fruitcake.Design agency Pentagram took this years card one step further, with a list of items that can double as New Years resolutions.

[Image: courtesy Pentagram]The card is based on celebrated architect Michael Sorkins 250 Things an Architect Should Know from his 2018 book, What Goes Up. Sorkin died earlier this year from COVID-19 complications and was remembered as a fierce champion of architecture and urban design as a medium for social justice. While his list was targeted toward architects, much of the advice functions as a guiding philosophy for just about anyone.

Pentagram partner Michael Bierut and associate partner Britt Cobb designed the card, which features all 250 items. (Card is also a bit of a misnomerits actually a 24-page booklet.) Some of the entries are also paired with red-and-black line illustrations by illustrator Chris DeLorenzo.

Pentagram has been sending out holiday booklets since 1974, just two years after the international design firm was founded. This years version went out to about 3,000 recipients, according to Bierut. The cards, which have a different creative twist each year, are a case study in designing corporate communications that are actually good.(Last years card, designed by partner Yuri Suzuki, had a clever interactive component.)

[Image: courtesy Pentagram]The newest card pays tribute to Sorkin, who advocated a holistic perspective and challenged people to design, create, and live with the world in mind. He was a theorist who was extremely practical, says Bierut, who served with Sorkin on the board of the Architectural League of New York for about 20 years. What always came through was his ability to act in the world not as an architect, nor as a critic, but as a human being.

[Image: courtesy Pentagram]The 250 items on the listeverything Sorkin believed an architect should knowcan be read as individual pieces of advice, but some entries show additional nuance by unfurling into the next, like lines in a stanza. Take one such group Bierut calls out:

39. What the client wants.40. What the client thinks it wants.41. What the client needs.42. What the client can afford.43. What the planet can afford.

Its a a lovely bit of rhetorical sleight of hand in a piece thats full of them, he says.

[Image: courtesy Pentagram]The universality of Sorkins perspective is especially striking. Sure, there are things you need to know as a designer. But most of them are things that would simply make you a better person, Bierut says of the list. It does include straight design tips (38. The color wheel), but it also pushes the reader to think more broadly about human behavior, social policies, and philosophical questions (247. The depths of desire). The list encouragesand inspirespeople to consider the context and implications of their work: Does it make the world more sustainable? More just?

Much like Sorkins outlook, the real lesson for Bierut was broad in scope: that being relentlessly curious and open to new experiences makes you a better designer and a better human being.

See the full list here.

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Pentagram's holiday card has some of the most poignant advice for 2021 - Fast Company

10 things we learned in 2020 about living the good life – KCTV Kansas City

What do you need for a meaningful life? Even as 2020 strained communities around the world, it offered some object lessons in living well.

In the widespread nostalgia for pre-pandemic gatherings and rituals, we saw just how much we depend on other people. When medical and other frontline workers risked their own health to support entire communities, the world watched the everyday impact of lives dedicated to service.

"There are so many things that we are going to learn from 2020," said Emiliana R. Simon-Thomas, science director of the University of California, Berkeley's Greater Good Science Center. "We've really had a coming to terms with how important our collective experiences are to health and well-being."

And even as they, like the rest of us, coped with an ongoing pandemic, researchers studying the science of well-being uncovered key insights into what makes life meaningful. The findings include the benefits of empathy, gratitude and cooperation, with ideas for increasing happiness in your own life or even in your country.

Simon-Thomas joined a team from the GGSC in December to select the 10 research findings from 2020 that shed light on the good life, and offer a positive road map for weathering the months and years to come. Here's what the team found.

Scientists already know that empathy is both a personality trait and a learned behavior. That's great, because it means that you can increase your empathy no matter your disposition. In turn, that can help forge stronger, more supportive relationships.

Being empathetic is about more than skill building, though. Your motivation to be empathetic matters, too, according to two studies published this year, one by Harvard University researchers and another from the University of Toronto.

Participants in the Harvard University study wrote letters describing the importance of empathy. Researchers speculated that it might boost the participants' motivation to be empathetic, and the strategy worked: A few months later, those same participants demonstrated more empathetic behavior.

Do it: Try the study on yourself. Write down the benefits of empathy in a journal entry, detailing why you think it's a valuable trait. It's a solid way to recharge your empathy after a difficult year.

Fair societies are happier, found a 2020 analysis of European Union countries using the EU Social Justice Index and reports of life satisfaction.

It's a strong correlation. Social justice was second only to social capital that's how researchers refer to our complex networks of relationships when it came to predicting each country's happiness.

Why? One of the study's authors, Isaac Prilleltensky, dean of education and human development at the Unviersity of Miami, has argued that a society's commitment to social justice shows individual citizens that they are valued by their broader community. That, in turn, leads to greater happiness.

Do it: Want a happier community? Advocate for poverty reduction, education, health equity, labor market access and intergenerational justice where you live. Those are the metrics used for the EU Social Justice Index that researchers linked to each country's life satisfaction.

READ MORE: People of color face significant barriers to mental health services

Researchers studying the science of well-being agree that human connection is key. But in a pandemic, what really works?

Your voice, it turns out. Phone calls and video calls create stronger social bonds than email or text, found researcher Amit Kumar, an assistant professor of marketing at University of Texas at Austin's McCombs School of Business, in a recent study published by the Journal of Experimental Psychology.

Worried that calling will be awkward? You're not the only one to think so.

Many study participants overestimated the awkwardness of voice calls, while underestimating the benefits. That may be one reason some avoid calling altogether, a misunderstanding with real consequences for well-being.

Do it: Instead of tapping out a text or email, choose a video or voice call instead.

Are kids naturally cooperative? Children showed more self-control when working toward a collective goal than an individual one, according to a 2020 study published by the journal Psychological Science.

For the study, hundreds of small children tested their will by trying not to eat a cookie. If they could wait it out for long enough, they'd get a second cookie as a reward.

Here's the twist: In some versions of the test, the kids worked in teams. Together, they did better, earning more cookies for all.

Do it: This study targets kids, but adults can benefit from cooperation, too. If you have a 2021 goal or resolution, consider asking a friend to join you; as a team, you might find even greater success.

There is more than one way to live well. Typically, researchers focus on two important metrics for evaluating the good life. One is pleasure; the other is all about deeper meaning.

In a 2020 paper, however, Shigehiro Oishi, a professor of psychology at the University of Virginia, proposed a new dimension for understanding a life well lived: psychological richness. That term underscores the value of variety, interest and novelty.

A life of psychological richness is full of diverse experiences and discovery, offering challenges that stimulate your mind. It might not always be easy but it will be interesting.

Do it: Seek out experiences likely to shift your perspective. Try taking up a new hobby, for example, or exposing yourself to a foreign culture.

Saying "thank you" can make the world a better place. How? It's what researchers call the witnessing effect, where seeing a behavior can change the actions of onlookers.

After watching expressions of gratitude, participants in one study were more likely to be helpful, open and friendly. Kindness can create a similar outcome, found another study.

Do it: If you need some motivation to be kind or to say "thank you" more remember that the benefits don't stop with you. You have the power to change your community's behavior, too.

Research shows that extroverts have it pretty good. The personality trait, which tends to go along with highly social behavior, is correlated with increased happiness.

But that doesn't mean the benefits of extroversion are off-limits for introverts. Just acting like an extrovert for a week correlated with increased well-being for participants in a study published by neuropsychologist Seth Margolis, an assistant professor of psychiatry and human behavior at Brown University.

Do it: Stage your own experiment. Even if you're a lifelong introvert, spend one week channeling extroverted behavior by seeking out (pandemic-safe) social situations and increasing interaction with others.

How can you convince people to wear a mask, practice social distancing and take other measures to reduce the spread of Covid-19? It's not public shaming.

In fact, people are more likely to comply with messages emphasizing the importance of caring for others, found Jillian Jordan, assistant professor of business administration at Harvard Univeristy. That finding echoes another study from the University of Zurich, which argued that "a large majority of people are very reluctant to put others at risk for their personal benefit."

That's great news as the world continues to cope with the ongoing pandemic.

Do it: If someone in your life isn't doing their part to reduce the spread of Covid-19, don't attempt to shame them into changing their ways. Try to appeal to their altruism.

What's the root of inequality? How you answer the question might influence your behavior.

If you believe that widespread poverty is the result of life circumstances rather than laziness or personality you're more likely to support egalitarian policies, found one 2020 study.

Not only that, both beliefs and behavior can change. The same researchers went on to show that inviting study participants to reflect on the root causes of poverty made them more likely to donate money to a campaign supporting a higher minimum wage.

Do it: Take a pause next time you find yourself judging someone facing difficult circumstances. You might be making some incorrect assumptions about the underlying reasons for the situation they're facing.

Nothings banishes stereotypes like real-world experience, found a 2020 study that compared regions' ethnic diversity with the prevalence of stereotypes. The authors call it a "diversity paradox."

It turns out that when we cross racial, cultural and ethnic lines more often, we notice how similar we are to those around us, instead of focusing on the small differences.

Do it: You could move to an ethnically diverse place the study authors used South Africa and Hawaii as prime examples.

Short of that? Seek out situations where you'll rub shoulders with people who are different from you, with a focus on reducing your own tendency to use stereotypes.

Jen Rose Smith is a writer based in Vermont. Find her work at jenrosesmith.com, or follow her on Twitter @jenrosesmithvt.

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10 things we learned in 2020 about living the good life - KCTV Kansas City

Extraversion is more than a trait, it’s an adaptive tool – MSUToday

Researchers from Michigan State University havediscoveredtwo insights related toextraversionandpersonalitybeliefsthatcaninfluencebehavior andwell-being.

Jason Huang, an associate professorin theMSUSchool of Human Resources and Labor Relations in the College of Social Science,andformer doctoral student DongyuanWuhave found a nuanced way that people adapttheir behavior during interactions withothersthat can alsoaffecttheir satisfaction witha social experience.

Theresearchwas published onlineDec. 2 in the Journal of Individual Differences.

We make observations of people and their personalities, Huang said. If someone isgenerallyquitetalkative and energeticthen we would call them anextravert, but thisgeneral tendency does notaccurately capture how people respond to different social interactions with different cues.

During a three-week observation period,Huang and Wu surveyedmore than80 college students daily andfound that being anextravertis not only a personality trait,but also an adaptive behavior.Extravertsarecharacterizedas sociable andgregariousbut even introverts,characterizedasbeing shy or quiet, can deployextraversionas a contingencyin certainsocialsituations.

Attendinga conference for work wherean introvertneedsto meet and interact with alargegroupof new peoplemight trigger extraverted behavior. People arealsomore likely toshowextravertedbehavior when theyareinteracting with friendly people.

We call thisadaptivetendencyother-contingent extraversion, Huang said. Thisdescribesthemoment-to-moment change in behavior when people generallyswitchto extraversionin orderto adapttoacordialsituation.

Previous studies have shown a link between extraversion and increased satisfaction. So, Huang andWusought to understandifcontingent extraversion was also linked to increased happiness.Sincebehavior also influences what humans thinkand believe,theyalsoexaminedwhether the relationship betweencontingent extraversion and satisfaction depended on whether peoplebelievedtheirpersonality traitswerefixed or flexible.

If they thinkpersonalitytraitsareflexible, they(the students surveyed)were more likely to be satisfiedwith their college experiencewhen they acted extravertedin response tofriendly others, Huang said. Butfor those who think personality traits are fixedbutstillactedin that waythenthere was a conflict betweentheir behaviorandbeliefs,andthey reported being less satisfiedwith theircollege experience.

Howcan this information help peoplelive their beliefsand have greater life satisfaction?

People need to interact withothersbased on how they see themselves and how they want to behave, Huang said. Behave in a way that you feel you should behave. Be true to yourself,and youare likely tobe more satisfied in your environment.

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Extraversion is more than a trait, it's an adaptive tool - MSUToday

Anya Miller: The beauty of blaming the situation – PostBulletin.com

After coming to the realization that perhaps I should begin to take some accountability for my changing habits and attitudes, I have decided to do the opposite. From now on, I will be blaming the situation more than ever, giving it full accountability for current predicaments. And while this may sound unhealthy, I think in moderation, there actually might be something relieving, or even positive, to blaming the situation.

It is well known that times are tough. Now more than ever are there unprecedented counts of disparity and disagreement, all with a subtle background of a dire health crisis. With a presidential election recently completed, it would be an understatement to say that we are a divided country. While the solution to these conflicts seems to be targeting each other or tearing the opposing side down, it may actually be better to take into account this tumultuous setting as the culprit instead of each other. Sometimes we need to blame the situation.

If we take a look at our current situation of the coronavirus, we can either blame the people who it spread to or those who spread it, or we can blame the fact that the most effective response to a global virus is contrary to normal human behavior and difficult for anyone to maintain or understand. More often than not, the situation is indeed more troublesome than any of its parts or the people involved.

For instance, it could be said that it is not the fault of those who dont wear masks for the current COVID crisis, but instead the fault of improper education, polarized media, and an eroding trust between the government and many citizens. While both aspects, people-based and situation-based, can certainly be considered blamable, when we target the situation instead of each other, we can begin to remedy it together.

As we move forward with political changes and continuing social and health crises, we need to be prepared to be upset -- but with the situation, not with each other. Within sensible limits, using the situation instead of others as a way to process disappointment can increase empathy and understanding. Oftentimes, there is so little that can be directly controlled, it is not necessary to put the full blame on a person or group of people.

I personally enjoy this mentality because it has greatly helped me to stay sane during the quarantine, and it has also allowed me to form many excuses for myself to not finish my school assignments. (As I re-read that last sentence, perhaps I should find a better balance of personal responsibility and situational blame.)

Regardless, although there will be many exciting opportunities to blame each other this new year, I think 2021 is the year to blame the situation instead.

Anya Miller is a senior at Century High School. Send comments on teen columns to Jeff Pieters. Email jpieters@postbulletin.com.

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Anya Miller: The beauty of blaming the situation - PostBulletin.com