Category Archives: Human Behavior

Wheres God in panic mode? – Angelus News

If you want to know how it was possible that they saved 417 fewer people than they could have on the Titanic, just go to a supermarket today. People just dont listen, and when the fight or flight survival mechanism kicks in, things get crazy and you wind up with half-filled lifeboats and toilet paper aisles that look like the set decoration for a post-apocalyptic Charlton Heston movie from the 1970s, where the only thing missing is the talking monkeys.

The Titanic was also a case of every rich man for himself as more first-class male passengers survived the sinking of the worlds largest metaphor than third-class children.

With the coronavirus (COVID-19) news all bad changing for the worst on an hourly basis, the one constant in the news seems to be how thin the line is between civil behavior and mayhem. The only human behavior that seems to be making news is bad behavior, and if we arent careful, we could all lose our faith in humanity.

There are no coincidences, and the reading from last Sundays Mass from the book of Exodus shows that Moses knew all about this mentality as well. The people were beginning to grumble, they were thirsty and they started looking for the nearest oasis where they could hoard some bottled well water. Moses was at his wits end. Somehow God was not.

So, God makes water come forth from a rock and everything is great, until Moses spends more time than is comfortable up on Mt. Sinai and before you know it, theres a golden calf being danced around.

I think it is irrefutable evidence that Charles Darwin was wrong when we consider weve gone from worshiping a golden calf to bowing down before a tower of 2-ply moisturized tissue paper.

We are so quick to panic, and some of us are quick on making a buck, as two entrepreneurial brothers showcased. They drove more than a thousand miles through Kentucky and Tennessee grabbing every ounce of hand sanitizer they could find. Their final tally was more than 17,000 bottles of the stuff and they attempted to sell them on Amazon at prices that would make Ebenezer Scrooge blanch.

Fortunately, the same technology that makes it possible for greedy profiteers to sell their wares instantly and across the world also brings with it outrage, and the brothers have now decided to donate their supply of hand sanitizer. The fact that the local authorities were looking into the matter may or may not have had an influence on their newfound philanthropy.

We are in for the long haul with this medical crisis, and I am sure there will be more stories like this and stories about people fighting over cans of tuna. Things will settle down and some time in the future we will meander back into more normalcy until the next crisis.

It does make one wonder what God sees in us. Why does he exhibit such patience with us and why did he go to all the trouble to rescue us from sin, when we are so prone to take that gift for granted or throw it out altogether the minute times get tough? In short, why hasnt God lost his faith in humanity?

Close-up of the Bible verse Deuteronomy 31:6, "Do not be afraid." (Jennifer Wallace/Shutterstock)

And now, we are without the Mass. Here in Southern California, confession is still available to us, but not the Eucharist. Sadly, no one will be storming a locked church demanding entrance as if there was a pallet full of newly delivered Charmin inside.

So we may have to do a little home spiritual care. I know this is always a challenge with us Catholics, but we could actually open that Bible on the bookshelf, you know the book, the one you got for a wedding present, or a graduation present, or confirmation, with the spine that isnt creased. Now we can take advantage of another feature the Bible holds: It can be read, too.

And if we take the plunge (well have some free time on Sundays for the foreseeable future), well find there is one phrase that pops up over and over in both the Old and New Testaments.

Somebody actually counted and found Do not be afraid appears 365 times in Scripture. We obviously need constant reminding. For now, we arent going to get those reminders from attending Mass. But with a little effort and a lot of prayer, we can show God his patience in us is not misplaced.

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Wheres God in panic mode? - Angelus News

Leading Our Classes Through Times of Crisis with Engagement and PEACE – Faculty Focus

The worldwide COVID-19 pandemic has caused a fast and radical shift across colleges and universities to remote and online teaching models. As such, our face-to-face courses have been taken out of the physical classroom and thrust into virtual domains. While many instructors are fluent and may prefer online teaching practices, others are struggling to rapidly expand their skill sets and become fluent in technologies they have never, or perhaps only briefly, explored.

Although this transition to a remote teaching and learning format is uncomfortable for many of us, it has been inspirational to witness the collaborations that have emerged as a result of this pandemic. More specifically, in order to support these hasty efforts to move teaching online, a variety of communities of instructors have emerged to provide guidance, advice, tutorials, and other resources to help themselves and their colleagues achieve good enough-ness (teaching excellence is not the goal right now) in continuing to teach their students.

The recent emphasis on logistical resources and teaching-related information is understandable. Anecdotal accounts abound of instructors experiencing great anxiety at having been directed simply to put classes online, and these resources and information can help alleviate that anxiety and empower instructors to keep teaching. What has received less attention, however, has been discussion of how we as instructors should lead our students and inspire them in this time of emergency. Indeed, it is important to remember that while this is a new and unsettling experience for us, this is an equally new and unsettling experience for our students (many of whom are likely to be displaced from their housing situations and/or face economic hardships).

How we address these changing circumstances to our students will markedly impact their own reactions. We have an opportunity to use our teaching personas, philosophies, and practices to both help our students understand and manage the gravity of this current crisis and reassure them that we have some control, even in this uncertain situation, to create positive personal and professional experiences through our continuing academic connections. Below, we provide recommendations for how we can use our teaching personas, philosophies, and practices to lead our students during this crisis.

Acknowledge, and accept, that things are different now for us and our students. We could not anticipate the essentially universal transition to remote learning models. Many instructors do not want to teach online, and many students do not want to learn online. We are justified not only in our frustrations caused by this transition, but also in our desire to commiserate briefly with colleagues about how difficult and scary this will be (and not just academically, but cognitively, emotionally, physically, socially, etc.). But rather than focus on the negative, we recommend that instructors immediately transition to discussing with their students how they are ready to accept and lean into these changes. As instructors, we have the unique opportunity here to provide guidance, excitement, and inspiration about the changes we are facing. We have the opportunity to communicate with our students the value of this modified educational experience, which is a much more effective use of our time and skills than grieving about how things were or could/should have been.

Show your students that you will be reasonable and empathetic. Once you have acknowledged the changes and guided your students to accept that these changes will happen, you have the opportunity to reassure your students that, at least academically, things will be okay. Explicitly state to your students that you will shepherd them through this difficult time by making changes to their academic experience that are reasonable and fair. Share with them your empathy to their experiencing potential crises in many domains of life. Your student athletes may have had their seasons cancelled. Your senior students may not see their friends again or experience walking across the stage to receive their diplomas at graduation. Your students, or their family or friends, may be impacted directly by COVID-19. Let them know that you recognize that your class is not the only responsibility or concern they have right now, and let them know that they can trust you to continue to promote their learning and academic success through this difficult time.

Model engagement, optimism, and PEACE for your students. Our teaching philosophy is called Trickle Down Engagement, and is based on the idea that instructors engagement in the course and the content will impact students engagement, and ultimately, will facilitate their learning. Our Trickle Down Engagement teaching philosophy is based on theories of self-determination (Deci & Ryan, 1985; 2008; Ryan & Deci, 2017), intrinsic motivation (Deci, Koestner, & Ryan, 1999), positive psychology (Fredrickson, 2001), and emotional contagion (Frenzel et al., 2009), and our data supports this link between instructor engagement, student engagement, and student learning (Saucier, Miller, Jones, & Martens, 2020).

We believe that in times of crisis, instructors have the unique opportunity to model their engagement intentionally and palpably to their students to guide and inspire them through that crisis. Instructors have the opportunity to model acceptance of (as we stated earlier) and optimism about the situation. Further, instructors have the opportunity to bring PEACE to their students. In saying this, we mean not only that instructors can promote a sense of calm, reassurance, and positivity to their students (Saucier, 2019a) while teaching remotely, but PEACE is an acronym the describes the teaching persona they should make apparent to their students all the time. Instructors should explicitly manifest the attributes of Preparation, Expertise, Authenticity, Caring, and Engagement (PEACE) to their students (Saucier, 2019b). By doing so, instructors can use their teaching personas intentionally to inspire their students to persevere through the challenges we currently face.

The COVID-19 pandemic has shaken the world and will fundamentally change how we face many aspects of life. The transition of education to remote teaching models has been and will continue to be difficult for instructors and students. While this pandemic is (hopefully) temporary, we may make permanent impressions on our students by focusing on more than how to deliver our content in online modalities. We as instructors have unique opportunities to use our teaching personas, philosophies, and practices to inspire our students to keep learning, especially as we keep teaching in engaging and PEACE-ful ways.

Bios:

Donald A. Saucier, PhD, (2001, University of Vermont) is a university distinguished teaching scholar and professor of psychological sciences at Kansas State University. He has published more than 60 peer-reviewed journal articles, and he has been selected as a fellow of the Society for Personality and Social Psychology, the Society for the Psychological Study of Social Issues, the Society for Experimental Social Psychology, and the Midwestern Psychological Association. His numerous awards and honors include the University Distinguished Faculty Award for Mentoring of Undergraduate Students in Research, the Presidential Award for Excellence in Undergraduate Teaching, and the Society for the Psychological Study of Social Issues Teaching Resource Prize. Don is also the current faculty director of the Teaching and Learning Center at Kansas State University.

Tucker L. Jones, M.S. (2018, Kansas State University) is a doctoral candidate in the department of psychological sciences at Kansas State University. His research interests focus on exploring the various factors that are associated with emotional and behavioral responses to others. Tuckers recent work has examined (a) individual differences associated with emotional and behavioral responses to ambiguous social situations in which rejection might be inferred, (b) antisocial and prosocial teasing in children, and (c) individuals reactions to children/adults with various undesirable characteristics.

References:

Deci, E. L., Koestner, R., & Ryan, R. M. (1999). A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation.Psychological bulletin,125(6), 627-668.

Deci, E., & Ryan, R. M. (1985).Intrinsic motivation and self-determination in human behavior. Springer Science & Business Media.

Deci, E., & Ryan, R. M. (2008). Facilitating optimal motivation and psychological well-being across lifes domains. Canadian Psychology/Psychologie Canadienne, 49(1), 14-23.

Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions.American psychologist,56(3), 218-226.

Frenzel, A. C., Goetz, T., Ldtke, O., Pekrun, R., & Sutton, R. E. (2009). Emotional transmission in the classroom: exploring the relationship between teacher and student enjoyment.Journal of educational psychology,101(3), 705.

Ryan, R. M., & Deci, E. L. (2017). Self-determination theory: Basic psychologicalneeds in motivation, development, and wellness. New York: Guilford Press.

Saucier, D. A. (2019a, September 19). Having the time of my life: The trickle-down model of self and student engagement. ACUE Community. https://community.acue.org/blog/having-the-time-of-my-life-the-trickle-down-model-of-self-and-student-engagement/

Saucier, D. A. (2019b). Bringing PEACE to the classroom. Faculty Focus: Effective Teaching Strategies, Philosophy of Teaching. https://www.facultyfocus.com/articles/effective-teaching-strategies/bringing-peace-to-the-classroom/

Saucier, D. A., Miller, S. S., Jones, T. L., & Martens, A. L.(2020). Trickle down engagement: Effects of perceived teacher and studentengagement on learning outcomes [Manuscript in preparation]. Department ofPsychological Sciences, Kansas State University.

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Leading Our Classes Through Times of Crisis with Engagement and PEACE - Faculty Focus

The Future of Work Is Now – CEOWORLD magazine

We have been dancing at the edge of the future of work for the past decade. Keeping our partnership with that future close enough to reap the amazing benefits of disruptive technologies, but at a safe enough social distance to ignore the messy truths and human costs attached to those disruptions.

Then came the coronavirus. Forcing massive disruptions upon us all. No place to hide from hidden human costs.

Suddenly, everything changed.

Companies and managers who had forever insisted that employees remain desk-bound to ensure proper supervision suddenly found ways to make teleworking work; school districts that were stuck in the 20th century suddenly found new ways to teach, evaluate students, and keep track of learning; every organization in every industry completely rethought every aspect of work.

Suddenly, teachers, healthcare workers, grocery store employees, community food pantries, and delivery people became far more important than NBA players, pop-stars, and all who we had worshipped just days earlier.

The need for major changes was not tied solely to a global pandemic. They had been there all along, as part of the coming disruptive future of work.

The most direct path to that future is not paved with disruptions caused by viruses or technologies like AI, 5G, or the Internet of Things. It is paved by those who are bold and brave enough to get past their own limiting beliefs.

Where Will Your Leadership Take Us?

Pandemics are one of four biblical horsemen creating clarity, meaning in our lives, and shaping the rest of human history. As Andrew Nikiforuk wrote decades ago in his book, The Fourth Horseman, pandemics may seem to be random events, but they are actually the result of systemic vulnerabilities weve created ourselves.

The same is true about how todays leaders are approaching the future of work. Are you creating the next apocalypse or several decades of abundance? Your ability to move past your current prejudices, propensities, and predispositions may be the deciding factor.

Once the current crisis is over, we need you focused on the coming Era of AI. What you do, how you lead, how you plan, truly matters to us all.

You are the translator between extremely disruptive digital transformations and those we wish to empower to do their best. You are the difference between everyone soaring to new heights or having a robopocalypse forced upon them.

More than ever, we need you to understand how major changes in technologies impact human behavior, needs, performance, and motivation.

This is your legacy moment. We are at the edge, advancing towards a tech-driven future that has lost major chunks of its humanity. How do you as a leader ensure that we build a more human-centered future? The fierce urgency of tomorrow begins today.

4 Ways to Use Todays Pandemic to Jumpstart the Future of Work

The future of work is now. The pandemic crisis is your once-in-a-lifetime opportunity to see the world differently, to lead differently, to make a difference in more profound ways than you ever imagined. Go for it!

Written by Bill Jensen.Have you read?

# Best (and worst) countries in the world for old people to live in, 2020# Countries with the highest life expectancy in the world, 2020# Most expensive countries in the world to live in, 2020# Most Popular Places To Birdwatch In Each US State# Best Countries For Investment In Ecommerce And Digital Sector, 2020

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The Future of Work Is Now - CEOWORLD magazine

Experts say you should stop blaming bats for the COVID-19 pandemic – NewsDio

People have been blaming bats for the sudden spread of the new coronavirus worldwide. But for some scientists, these animals are innocent, and the main reason the world suffers from the effects of COVID-19 is human behavior. Initial research suggested that bats are a potential source of the new coronavirus. They could have carried the virus, but zoologists and disease experts agreed that humans started the pandemic by altering the environment. It is important to know that scientists have not yet confirmed where the coronavirus originated. It is not the first time that bats have been linked to the disease, as they also carried some viruses in the past that are very similar to the causes of COVID-19, CNN reported. With studies still ongoing to find the actual source of the coronavirus, it is clear to some experts that humans are the reason why the new coronavirus has moved from bat communities to many parts of the world. Human activities, such as deforestation and transportation, begin the process called "zoonotic overflow". "The underlying causes of the zoonotic spread of bats or other wildlife have almost always, always, been shown to be human behavior," Andrew Cunningham, professor of wildlife epidemiology at the London Zoological Society, told CNN. "Human activities are causing this." Destruction of natural habitat and hunting cause stress to bats, damaging the animal's immune system. In Wuhan, China, where the COVID-19 pandemic began, scientists linked the first case of infection to a wet local market that sold wild animals such as delicacies or pets."We think the impact of stress on bats would be very similar to that of people," said Cunningham. "It would allow infections to increase and be excreted, to be eliminated. You can think that if people are stressed and have the cold sore virus, they will get a cold sore. That is the virus that is 'expressed'. . "Zoonotic spread can spread disease quickly and cause global problems in weeks. This is due to human access to transportation, allowing movement from one place to another. Human activities cause both stress on animals and the rapid transmission of the virus from wildlife when traveling to places. People are "very well connected," according to Kate Jones, president of ecology and biodiversity at University College London. Astonham and Jones expressed that damage to the environment can also harm humans. Experts warned that without changes in human behavior to protect the planet, diseases like COVID-19 or worse may reoccur in the future. Zoologists and disease experts agreed that humans, not bats, started the COVID-19 pandemic due to activities that altered the environment and wildlife. Pixabay. [TagsToTranslate] covid-19

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Experts say you should stop blaming bats for the COVID-19 pandemic - NewsDio

Lessons From the 1918 Flu – NPR

In 1918, the St. Louis Red Cross Motor Corps personnel wear masks as they hold stretchers next to ambulances in preparation for victims of the influenza epidemic. Library of Congress/AP hide caption

In 1918, the St. Louis Red Cross Motor Corps personnel wear masks as they hold stretchers next to ambulances in preparation for victims of the influenza epidemic.

It's easy to stare out your window at the nearly empty streets, at the people wearing masks and leaving a six-foot berth for passersby, and to believe that this is a moment unlike any other. To assume that the fear, the haphazard responses to the pandemic, the radical adjustments people are making to their livesthat these are all unprecedented.

But like most extraordinary moments, this one has a long trail that leads to it. Just over a century ago, a new infectious disease overtook the globe. Its history has long been buried, subsumed beneath the story of World War I. Historian Nancy Bristow believes it's no mistake that Americans have focused on their victory in the war rather than on the devastation of the 1918 flu pandemic.

"To remember the flu would be to admit to the lack of control that people had had over their own health. It would be to admit that the United States was not necessarily all powerful, but was like everywhere else in the world: subject as victims to something beyond their control," she says.

When we exhume this history, instructive lessons for our own time emerge. As is happening now, Americans had trouble hewing to the new constraints on their social behavior.

"It was hard for people because on the one hand it's inconvenient. And on the other, they were asking for new habitsthings that they had always been allowed to do before, and suddenly you're not allowed, for instance, to spit on the street or to share a drinking cup. That you had to cover your cough and sneeze in your elbow. These were new things people were being asked to do in 1918," Nancy says.

This week on Hidden Brain, Nancy guides us through the history of the epidemic, from the policies American cities imposed on their citizens, to the blues musicians who crooned, "Influenza is the kind of disease/Makes you weak down to your knees." Bridging 1918 and 2020, we uncover the human dimensions of a pandemic.

Additional Resources:

American Pandemic: The Lost Worlds Of The 1918 Influenza Epidemic by Nancy Bristow, 2017

Pale Horse, Pale Rider by Katherine Anne Porter, 1939

"The 1919 Influenza Blues" by Essie Jenkins

"Jesus Is Coming Soon" by Blind Willie Johnson, 1928

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Lessons From the 1918 Flu - NPR

Internet Governance and the Universal Declaration of Human Rights, Part 4: Article 13-15 – CircleID

Articles 13-15: Political Rights (I), Co-authored by Klaus Stoll and Prof Sam Lanfranco. [1]

This is Part 4 of a series of articles published (here in CircleID) on the UDHR and human rights in the cyberspaces of the Internet Ecosystem. [2] Here we discuss Articles 13-15 and touch on other topics such as the role of cyber governance, empowered digital citizenship, and whistleblowers. [3] At this point in this series of articles on the UDHR in the digital age, it is useful to pause and remind ourselves of the purpose of this analysis. The exponential growth of digital cyberspace and the Internet ecosystem has both opened new exciting virtual territories for human activity and has disrupted many elements of society's existing (literal) human social order. At the same time, it has produced major tears in society's social fabric and posed challenges to the underlying social contract. [4] In this series of articles we try to do several things.

First, we looked at the UDHR and its underlying principles to see what guidance the UDHR might give to define, or at least point the way, to formulating the principles and policies that support the rights and duties of digital citizenship. For some aspects, the guidance around protected rights is straightforward. Other areas are unique to the global span of the Internet ecosystem and demand fresh thinking and fresh approaches.

Second, our intention is to explore possible mechanisms for pursuing possible ways forward. There may be neither a unique path nor a unique arrangement of mechanisms. There is, however, a unique starting point --one enabled by the scope of the Internet ecosystem. That starting point, aspirational at this point, begins with engaged digital stakeholders, with the broader goal of promoting engaged digital citizenship. With all its pitfalls and its uses by those wishing to attack democracy and democratic processes, the Internet ecosystem offers a venue for democratic multistakeholder engagement in policy and decision-making processes that was heretofore unimaginable. Internet governance for stakeholder engagement will likely include some blend of national, international, and multilateral structures and processes. It should be formulated using a multistakeholder process.

The Internet ecosystem has changed reality in ways more profound than the changes from the Industrial Revolution in the late 19th Century to the early 20th Century. Those changes were not recognized at the end of WWI when the Treaty of Versailles imposed peace conditions that contributed to almost half a century of terrible consequences. [5] While the principles contained in the UDHR may be robust and durable, the context has changed dramatically, as has the speed of change.

This calls for an ecosystem approach and not a "whack-a-mole" symptomatic approach to issues surrounding the rights and duties of one's presence and residency in the Internet ecosystem. It calls for an engaged stakeholder approach that combines progress in governance and regulations with the rebuild of appropriate social fabric and social contract.

Finally, these series of articles are meant to contribute to the upcoming 75th anniversary of the UN's Universal Declaration of Human Rights, and prompt an Internet ecosystem-wide discussion around digital rights and Internet ecosystem policy development. [6] The goal is to kickstart progress toward a much-needed International Covenant on digital Civil and Political, Economic, Social and Cultural Rights.

Historical Context

The UDHR was drafted in an important historical period. It was written during the time of the persecution and the mass migration European Jews, the refusal of the world's nations to grant migrants asylum, British limitations on Jewish immigration to Palestine, civil war between factions in Palestine, the resulting two-state solution proposed by the UN in 1947, and the founding of the State of Israel in 1948. [7] The question now is what do the Articles mean at this moment in time, as persons and other entities (communities, companies, governments) take up residence (migrate) to the cyberspaces of the Internet ecosystem. Residence within the cyberspaces of the Internet ecosystem is simultaneous to maintaining residence within nation-states. We cannot simply translate the UDHR into cyberspace. On the other hand, there is no need to redraft them for the digital age, as our fundamental human rights remain the same, and the challenge is how to apply them in a new context. We must start from the principles behind the UDHR and use them as navigational aids. We should look to the UDHR to help us understand our rights and obligations in cyberspace and how to build respect for the digital dignity and rights of others. We must also examine what needs to be codified into formal covenants with regard to rights and duties in cyberspace, and what needs to become part of the social fabric and underlying social contract.

Article 13: (1) Everyone has the right to freedom of movement and residence within the borders of each state.

Article 13: (2) Everyone has the right to leave any country, including his own, and to return to his country.

Central to any discussion of Articles 13-15 regarding rights and duties is to revisit the notions of nation and state, as they related to the cyberspaces of the Internet ecosystem, a subject previously discussed in Part 1 of this series. [8] Article 13: (1) is set within the framework of statehood, whilst Article 13: (2) is set within the notion of country.

Cyberstate Basics

Within cyberspace, we are living in technological and social constructs and virtual territories. These were initially the web sites we visit and the social platforms (email, social media) we use. Increasingly, they now include the growing universe of the Internet of Things (IoT) with its immense tracking and data archiving. Each of those online spaces could be compared to nations in terms of their process and data control. Many digital tech companies and their high-level representatives act in their relationship with states as if they are nations in their own right [9]. Like nations in the real world, digital territories are influenced and defined by political, economic, geographic, ethnic, religious, language factors. What are, or should be, our rights and obligations as digital citizens within the digital territories of cyberspace?

Our digital residence in the cyberspaces of the global Internet ecosystem stands in marked contrast to our digital residence where we reside. Governments have sovereignty and authority over the domestic cyberstate. Persons and entities have a state defined digital citizenship and residency. They also now have a nation-like digital residence in the global Internet ecosystem. However, cyberstate governance, commonly called "Internet Governance" (IG) is in its infancy at both levels, in terms of what it is and what it covers.

Approaches to sovereignty in Cyberspace go back as far as 1996 when John Perry Barlow published his "Declaration of the Independence of Cyberspace". [10] "We will create a civilization of the Mind in Cyberspace. May it be more humane and fair than the world your governments have made before."

The current state of Internet governance, in its infancy, has not reached the status of a cyberstate with defined mechanisms of cyber-governance. As well, the Internet has disrupted the behavioral norms of the prevailing social constructs of the late 20th Century, resulted in major tears in society's social fabric and damage to the underlying social contract. Repairing the social fabric, and agreeing upon a new social contract base, is an essential complement to the development of both digital governance and digital citizenship. This is a pressing priority of the moment.

A just state is built by the political will and engagement of its citizens. To construct the layers of the cyberstate, from local to global, will require shared aspirational goals and vision across stakeholders. The steps needed to create a system of digital governance within a country's cyberstate are rooted in the state's Constitution and associated institutions for policy development, and their implementation in the literal world. That work is challenging and will benefit from starting with the principles underpinning the UDHR.

The power and legitimacy of the cyber governance stem from the recognition of a state's sovereignty and its right to govern domestic cyberspace. [11] Within one's country citizenship, national digital citizenship comes under the governance of that domestic cyberspace. At the same time persons and entities have a global residence in cyberspace, and may have local residences in other countries. [12] This raises the issue of digital migration, and one's ability to change digital residence across states and governments, at will. At the same time, this leaves open our understanding of what digital citizenship means at the global level. ICANN, responsible for the security and stability of the global Internet, has a motto that states: "One World, One Internet." What that means in terms of global digital citizenship, domestic digital citizenship, and cyberstate governance is yet to be worked out. Ideally, this will be determined, consistent with and with help from, the principles in the UDHR.

Cyberspace Residence Requires Empowered Digital Citizenship

Article 13: (1) gives everyone the right to freedom of movement and residence, within the borders of a state. Residence and citizenship are not necessarily the same so Article 13 does not address rights and duties regarding citizenship. Residency in cyberspace operates both within the nation state, and globally outside the nation state. [13] Ideally, there should be only one set of cyberstate policies and regulations, one digital citizenship for all. However, nation-states can and do distinguish between residence and citizenship. They may have different policies for each, policies that also differ from those of other nation-states. At the global level, that is not the case. In global cyberspace everyone is a global resident and, by extension, a global citizen. There is no way to differentiate between the two. There is no way to acknowledge global residency but deny global citizenship.

States are in the process of building their policies and regulations for national cyberspace, and for the rights and duties of national citizens and residents, virtual or literal, in national cyberspaces. This was the motive behind Facebook moving its user files out of Ireland at the start of the GDPR. Subscribers remained residents of the Internet ecosystem but no longer held that residency in Ireland.

We have now entered a period of cyberspace governance building. As countries and regions act, there is a high degree of consultation and some collaboration. Hopefully, they will be guided by principles like those in the UDHR, and policies of good governance will prevail. In Part 1 of this series, we stated: "Today, cyberspace bestows on each of us a dual, but inseparable, physical and digital citizenship. Even if we don't know about cyberspace or are unable or have decided not to use any of the digital technologies, we are still digital citizens with rights (and corresponding duties)". Access to cyberspace becomes a human right, that indirectly is enshrined in the fundamental human rights of the UDHR.

At the level of the global Internet ecosystem, the issue of global digital citizenship is more complicated on one front and easier on another. The explosive expansion of the Internet has made everyone a de facto resident and global citizen in cyberspace. The rights and obligations of global digital citizenship are yet to be defined. In addition to the key issue of what rights and obligations should accompany that citizenship, it is the key issue of who should be involved in formulating those rights and obligations.

This is where the UDHR comes in two ways. The principles in the UDHR constitute the key principles that should be enshrined in a declaration of digital rights, or more properly, the rights of global digital citizenship. Secondly, any structures of global governance are likely to be enshrined in international or multilateral treaty agreements. They are unlikely to come from some sort of overarching cyberstate. [14] It is essential for the governance of cyberspace that policymaking and enforcement tools are in place that ensure global digital citizens are empowered in the policy-making processes, are never deprived of their full rights (and duties) citizenship and enjoy a safe and secure residence in the cyberspaces of the Internet.

To delineate between national digital citizenship and citizenship within the cyberspaces of the Internet ecosystem, we use the term digital citizenship for the former and global digital citizenship for the later. In both cases, effective democracy calls for engaged citizenship, engaged digital citizenship and engaged global digital citizenship. Here our focus is on stakeholder engaged global digital citizenship.

There are state and private sector initiatives under to create ring-fences around sections of cyberspace. [15] Creating isolated cyberspaces runs against the very nature and strengths of cyberspace. Such efforts are to be resisted in that they devalue the very strengths of the Internet ecosystem as a tool for human understanding and human development. Such ring-fenced spaces would diminish global digital citizenship, establishing second-class digital citizenship that lacked access to one's rights as a global digital citizen.

Opting Out: A Conundrum

Article 13: (2) refers to the right to leave any country, including one's own, and to return to that country. At one level, this presents a simple issue. With the advances in government (services, etc.) and e-governance, it is easier for citizens to engage their governments and engage in governance. It also means that those without adequate digital access have diminished citizenship. This underscores the need to treat digital access as a public good and not just another private consumable. However, it is virtually impossible to become "non-resident" in a national cyberspace. Even when physically leaving a country, one is liable to remain subject to that country's digital citizenship rights and duties, even in exile. There are many examples that show how difficult, or even impossible, it is for many to erase their digital footprints.

Residence in cyberspace is, of course, completely composed of data, data tagged with personal identifiers. Such data goes well beyond personal data input into the data cloud by deliberate transactional actions. It includes data collected from one's behavior, as one browses and roams around the Internet. More importantly, increasingly, it also includes ambient data from one's simple presence in life. Ambient data is data from cell phones, automobiles, the Internet of Things (IoT), third-party surveillance, and a myriad of other sources. Such data, personal or not, is broadly tagged with identifiers and used to construct profiles. It is increasingly used in "black box" artificial intelligence (AI) algorithms to construct digital personas, used for marketing, monitoring, and a broad myriad of other uses. [16] While Article 13: (2) speaks about a right to leave, in cyberspace there is nowhere to go, nowhere to hide. Being a digital resident comes with the fact of being alive, with residency possibly both after death and before birth. [17] One's final wish may be to maintain digital residency forever. [18] This makes protected access to the proper rights and duties of digital citizenship all that more important.

Digital Asylum: Rights, Obligations and Duties

Article 14: (1) Everyone has the right to seek and to enjoy in other countries asylum from persecution.

Article 14: (2) This right may not be invoked in the case of prosecutions genuinely arising from non-political crimes or from acts contrary to the purposes and principles of the United Nations.

Cyberspace, by its nature, is a network of networks based on common technical standards that operate at the technical level independent of any ethical standards. With many different policies, rules of conduct and culture practices, what might be permissible in one context, may be unacceptable or the cause for persecution in another. What is considered normal and healthy in an open society may be subject to censure or punishment under a repressive regime.

The right to freedom of digital asylum may be complicated and needs exploration. If within one's digital residency one has been persecuted or prevented access, digital migration still leaves the literal person open to persecution. [19] For digital asylum to have meaning, it might have to be accompanied by physical migration.

Issues arise here. Can there be a digital asylum with some protections? Can digital crimes abroad be subject to the territorial jurisdiction of one's physical residence? [20] If a digital persona is persecuted in a digital space by entities that exert political power over that space, or if there is an inability of political powers to protect that digital person, what rights are relevant here? What does "a right to leave" mean? [21] How does a right to asylum assure a right to protection? If there is a duty in digital spaces to grant asylum what does that mean?

Also, foreign digital residency can be like dual citizenship and exist for purposes other than asylum. Digital residency may be the presence of a persona within a country despite the person not having literal citizenship. [22] What rights does the digital asylum resident have within the literal rights and duties of the host country?

While in principle the extension of a right of asylum to digital/cyber residents should exist, there is much work to be done to understand what needs to go into the rights and obligations/duties of digital residency, digital citizenship and digital asylum.

Asylum and Migration: Political Crimes and Contrary Acts

Article 14: (2) restricts the application of claims to asylum to situations where the claim is not based on a political crime or acts contrary to the purposes and principles of the UN. However, it is not easy to define what constitutes a political crime. The definition is influenced by both the context and the point of view of the beholder, whether the beholder is persons or institutions:

"...a political crime or political offence is an offence involving overt acts or omissions (where there is a duty to act), which prejudice the interests of the state, its government, or the political system. It is to be distinguished from state crime, in which it is the states that break both their own criminal laws or public international law." [23] States may define political crimes as any behavior perceived as a threat, real or imagined, to the state's survival, including both violent and non-violent oppositional crimes. Such criminalization may curtail a range of human rights, civil rights, freedoms. Under such regimes conduct which would not normally be considered criminal per se is criminalized at the convenience of the group holding power. [24] Political crimes in the context of the UDHR are considered an abuse of human rights. Asylum is the mechanism that protects human rights against arbitrary state power, be it driven by political, economic, religious or other forces. Extending this notion to the protection to one's digital residency and citizenship is one of the challenges on the global Internet policy and governance agenda.

The purposes and principle of the UN are stated in the first two chapters of the UN charter. [25] It identifies "members", "people" and "peace-loving states" that promote and encourage respect for human rights and for fundamental freedoms for all without distinction as to race, sex, language, or religion. Peoples and states are addressed here, but the ultimate focus is on the rights of the people. As in the case of political crimes and the work of the UN itself, the yardstick to measure and evaluate behavior is the UDHR. Any acts contrary to human rights are acts contrary to the purposes and principles of the United Nations. These protections need to be extended to digital personas and residency in the cyberspaces of the Internet ecosystem.

Whistleblowers and the Need for Protections:

Digital whistleblowers are an example of an area that needs further analysis and an exploration as we flesh out the rights, duties and protections regarding the integrity of digital activities. At the other end of the spectrum purveyors of miss information, "false news" and malicious information also require attention and accountability for their actions. [26] This is a complicated and muddy area so we will dwell on several recent incidents [27].

Many states view the publication of classified, or unclassified but embarrassing information, increasingly from digital sources, as not a political crime, but as a criminal activity that does not deserve the protection of Article 14: 1. [28] When it comes to whistleblowers in the context of cyberspace names such as Snowden, Assange, and Manning come to mind. [29] The question is if their whistleblowing deeds are deserving protection and literal asylum, or are nonpolitical crimes that are not subject to human rights protection.

Snowden describes his motivation clearly:

"...My sole motive is to inform the public as to that which is done in their name and that which is done against them." [30] Snowden qualifies that, saying that the disclosure of information must be justified and serve a public interest." [31] In contrast the US Government argued that the major portion of the content:

" had nothing to do with exposing government oversight of domestic activities. The vast majority of those were related to our military capabilities, operations, tactics, techniques and procedures". [32] In 2013, Snowden was partially vindicated when a U.S. federal judge ruled the collection of U.S. phone metadata by the NSA was likely unconstitutional.

Assange and Wikileaks didn't impose criteria on which documents to publish. They publish available data from what they perceive as "powers" and let the rest of the world decide. They view Wikileaks acting as a "dropbox" to ensure that journalists and whistleblowers are not prosecuted for disclosing sensitive or classified documents. According to WikiLeaks, its goal is:

"to bring important news and information to the public ... One of our most important activities is to publish original source material alongside our news stories so readers and historians alike can see evidence of the truth." [33] This is complicated legal terrain at the national level, and more so at the global level. It crosses both national boundaries and the boundaries between the digital and the literal. It illustrates the need for engaged dialogue among the various stakeholders ranging from engaged literal and digital stakeholders to lawmakers and judicial systems, a dialogue that must precede any rush to legislation and regulations, both at the national and the global (international/multilateral?) level.

Digital Residency and the Rights and Obligations of Digital Citizenship

Article 15: (1) Everyone has the right to a nationality.

The advent of digital technologies has created an important new reality, the scope for a digital residence in the cyberspaces of the Internet ecosystem. Consider digital residency and how the issues raised relate back to the UDHR. For starters, digital technologies are a double-edged sword. [34] Practically every trace of one's presence in cyberspace is uniquely tagged to one's literal persona. One's virtual identity and the AI assisted multiple digital personas constructed by others facilitate one's integration into new virtual and literal contexts in ways that one may not approve or wish for. They provide unique identifiers to others well beyond our contemporary notions of privacy and personal security. [35] Nationality, as a citizen or resident of a state, is an important foundational concept of the UDHR [36]. It defines the legal relationship of a person to the state, giving the state jurisdiction over the person. In turn, the person enjoys rights and duties protection from the state. The protection of rights and duties and the honoring of those by both the citizen/resident and the state within the realm of in one's digital residency in cyberspace is an area calling for multistakeholder dialogue to explore the issues and multistakeholder engagement in policy development.

Article 15: (2) No one shall be arbitrarily deprived of his nationality nor denied the right to change his nationality.

The world is again in the middle of a great migration. From 1850 to 1950 one hundred million people migrated, mainly from Europe to colonial areas and areas of sparse population. [37] We are on the cusp of another great migration. Social unrest and climate change have resulted in 70 million forcibly displaced persons, many of those with little prospect of "going home" in any meaningful way. [38] Migration results from both push factors and pull factors. While most existing migrants have been "pushed" by political unrest, estimates suggest that hundreds of millions more will be "pushed" by climate change in the next 20-30 years. [39] Article 15 was crafted after the terrible events of WWII. Refugees fleeing persecution and economic hardship faced some hostile reception but found welcoming destinations in other parts of the world. Increasingly migrants are "displaced persons" stuck in an indeterminate existence in slums and refugee camps, with nowhere to go. They may retain literal nationality or have become effectively stateless. Deprived of the rights of their prior literal nationality, they have little hope of changing literal residency or nationality.

Is there any scope for ameliorating this situation through the extension of digital citizenship? There is much ongoing work around assigning digital Identification documentation to refugees for the management of immediate services. Many have been displaced with no personal documentation and are effectively stateless persons. Within the refugee process, a digital identity can compensate for lack of proof, but it cannot restore the ability to exercise the rights and obligations one's literal identity and leave open the question of what good is a digital identity in the absence of a literal identity?

This leaves open the question of whether there is any scope for ameliorating these personal situations through the extension and application of digital citizenship. The short answer is that nobody knows. That depends on how the world treats the creation of the rights and duties of digital citizenship, and in the absence of rights of literal residency, this is another area to be explored.

There is a bit more to explore regarding UDHR Articles 15.1 and 15.2 that will be handled in the next article in this CircleID series, along with an exploration of UDHR Article: 16 and Article: 17.

What is clear thus far is that the UNDH can and should serve as the North Star/Southern Cross navigational aid for the construction of both an understanding of how we should approach the rights and duties of digital citizenship, in particular global digital citizenship, and how we need multistakeholder dialogue around how to handle those rights and duties challenges that are unique to the digital cyberspaces of the Internet ecosystem.

We also reiterate our position that there is neither a one-size-fits-all template for developing our understanding and approach to digital citizenship. There is a need for multistakeholder engagement, both to identify the best path forward and to get stakeholder buy-in to both the path taken and the mechanisms chosen.

The path forward cannot be completely regulatory and will require attention to restoring society's social fabric, with possibly different repairs in different settings, and rebuilding the underlying social contract to embrace human activities across both of our digital and literal human realities.

Beyond that, and beyond how these tasks are handled at the national level in individual nation-states, there will need to be some blend of international and multilateral action to move forward. This progress, while enlightened by historical perspective and expertise, will have to come from multistakeholder engagement that has been enabled by the digital cyberspaces of the Internet ecosystem. Trying to circumvent, or short circuit, that route will result in delay and the risk of failure.

In the next section, we explore further issues of digital presence and data ownership in the digital cyberspaces of the Internet ecosystem, and how decisions in those areas impact on how we handle the rights and duties of digital citizenship, in the quest for digital and literal future with promise.

[2] Part 1, 2, 3 are available here:http://www.circleid.com/posts/20191210_internet_governance...http://www.circleid.com/posts/20200106_internet_governance...http://www.circleid.com/posts/20200203_internet_governance...

[3] This series of article are presented a bit like preparing the foundation for a house, here the house is the "house of regulations and rights" in the digital age. An understanding of the desired digital rights, and the pitfalls from policy and regulation, is required to build a sturdy and relevant platform of digital rights.

[4] A long list of examples could be given here, ranging from issues of personal privacy and security, to disruptive disintermediation in business, and social process, to the toxic effects of false news on elections, governance and trust.

[5] . See: The Economic Consequences of the Peace, written by the British economist John Maynard Keynes and published in 1919. His call for multilateral policies was ignored after WWI. He was instrumental in the growth of multilateralism after WWII.

[6] Comments are welcomed. Send comments with "UDHR" in the subject line to klausstoll@thebrocasgroup.com . Comments will be used to update this digital rights discussion in subsequent articles.

[7] After World War II the drafters of the UDHR faced a historical situation of immense complexity. British rule of Palestine, confirmed by the League of Nations, took effect in 1923. To escape persecution in Europe, Jewish immigration to Palestine took place in waves, resulting in Palestinian and Arab rioting in 1920 and 1921. The British imposed immigration quotas for Jews. The US Immigration Act of 1924 barred Jewish immigration to the United States. Persecution in Poland and Hungary left those Jewish communities with few migration options. By 1938 several hundred thousand Jews had migrated to Palestine. Between 1939 and 1945 Nazi atrocities caused the deaths of approximately 6 million Jews and at the war's end illegal migration accelerated. The British turned to the UN for help and the United Nations Special Committee on Palestine (UNSCOP) proposed "an independent Arab State" and "an independent Jewish State". The resolution was adopted by the UN in 1947 and followed by inaction. David Ben-Gurion proclaiming Israeli independence in 1948. It is within this context that the drafters of the UDHR drafted Articles 13-15.

[8] For Country, Nation and State: A country is commonly understood as a defined and recognized geographic territory inside which people live according to a legally binding sets of rules that are set by its own governance processes. The term nation often refers to a country, but not always. A nation may exist within or across geographic boundaries. It may be defined as a community of people based on political, economic, geographic, ethnic, religious, and other factors. The important difference between a country and a nation is that a nation may not have sovereignty or governing power, nor clearly delineated geographic boundaries. A state, by contrast, is an entity with governing power and sovereignty over a geographic area.

[9] Tech giants like Amazon, Facebook and Google have behaved in part as though they are their own global digital nations, some (Amazon) even appropriating the names of territories, reflecting their intentions to operate at a global scale and, in the absence of global Internet ecosystem governance, act as digital nations answerable only to themselves.

[10] See: John Perry Barlow "A Declaration of the Independence of Cyberspace", https://www.eff.org/cyberspace-independence. (Ironically Barlow made his declaration in Davos where the WEF meets annually and is busy trying to shape its own capitalist Cyberstate). At the same time Nexusweb declared its Independence as the first virtual country in Cyberspace and published its own Declaration of Independence, see: https://web.archive.org/web/19970102014217/http://www.inter-nexus.com/nexusweb/declare1.html

For further discussion on the topic of "A Declaration of the Independence of Cyberspace", see: https://en.wikipedia.org/wiki/A_Declaration_of_the...

[11] There is scope for some extraterritorial application here. In the area of child abuse, for example, countries can and do prosecute citizens for sex crimes against children whether they are perpetrated at home or abroad.

[12] For example, when the EU implemented the General Data Protection Regulation (GDPR) in 2018 Facebook moved millions of accounts out of Ireland to remove them from GDPR regulation.

[13] This is a bit like one's rights on the high seas. Some of those rights have been enshrined in multilateral "law of the sea" agreements, some rights are protected by one's national citizenship and the protective efforts of the relevant nation states, and for some rights there is no legal protection at all. For example, in the case of rescue efforts when pirates hijack ships at sea, it is often difficult to determine which rights apply and which do not.

[14] While some might wish for a one world government approach that respects and enforces global digital citizenship, it is unrealistic to believe that nation states would give up sovereignty for the creation of a global digital governance structure. The short run path forward is more likely to be international and multinational.

[15] For example see: "Russia Says It Has Successfully Tested a Country-Wide Alternative to the Global Internet", http://www.circleid.com/posts/20191227_russia_has_tested_country_wide...

[16] The area of AI-enhanced facial recognition software is a case in point here. China is using it to monitor human behavior and keep a "social credit" score card on individuals. Multiple commercial entities are compiling scorecard ratings (credit, insurance, health, driving) using digital business practice and data gathering techniques that raise serious legal and human rights (privacy) questions.

[17] See: https://iapp.org/news/a/pregnancy-tracking-app-drawing-privacy-scrutiny/ and see:

https://www.gamingtechlaw.com/2018/09/iconsumer-deceased-persons-gdpr-data-protection.html

[18] See the digital mausoleum in https://www.google.com/search?client=firefox-b-d&q=black+mirror+san+junipero

[19] There are ongoing issues here. How much privacy should prevail around domain name ownership? Anonymous ownership can hide criminals, predatory behavior and such. Revealed ownership can expose vulnerable groups to retribution by enemies and repressive regimes. Even the current controversy around the sale of the non-profit .org registry by the Internet Society to a private capital fund has raised questions around the protections afforded to social activist .org domain name holders.

[20] For example, Canadian citizens and permanent residents engaging in prohibited child sexual exploitation in a foreign country can be prosecuted in Canada even when they have not been convicted in the foreign country.

[21] It cannot simply mean the right to disconnect when access is increasingly seen as integral to both human and digital rights. It would be like saying that one can escape constraints on literal citizenship by ceasing to breath.

[22] Estonia is offering a digital e-residency. See: https://en.wikipedia.org/wiki/E-Residency_of_Estonia

[23] https://en.wikipedia.org/wiki/Political_crime , A good example of a state crime was the persecution of minorities in Nazi Germany.

[24] From: https://wikimili.com/en/Political_crime

[25] https://www.un.org/en/charter-united-nations/

[26] In both cases this can spill over into being subject to physical violence or engaging in acts of physical violence. The literal and digital worlds are parts of one single larger reality.

[27] Covid19 makes for an interesting and important new example. The speed and the volume misinformation appeared about Covid19 overwhelming. How do we move from an Internet saturated with misinformation and false news to an emphasis on an "information commons" based on evidence, truth and integrity? At one level this has become the Internet's finest hour, using novel approaches to address pandemic circumstances at lightning speed. Digital processes and digital actors (firms, organizations, governments, and individuals) have emerged as crucial to how we combat disease. At another level emerging practices are raising questions about policy, practices and behavior that will have to be addressed once society is no longer of a war footing fighting the covid-19 virus outbreak.

[28] It can be perceived as a threat to the political authority of the state if individuals distribute material containing uncensored information which undermines the credibility of state-controlled news media. See: https://en.wikipedia.org/wiki/Political_crime

[29] Edward Joseph Snowden leaked highly classified information from the National Security Agency (NSA) in 2013, after seeing the Director of National Intelligence, James Clapper, directly lie under oath to Congress by denying that the NSA wittingly collects data on millions of Americans. In May 20, 2013, Snowden left the United states to seek physical asylum and remains abroad. Julian Paul Assange, the Australian who founded WikiLeaks, published a series of leaks provided by U.S. Army intelligence analyst Chelsea Manning. After a series of asylum moves and legal complications Assanage faces legal indictment from the United States and remains incarcerated in Britain's London Belmarsh Prison. Chelsea Elizabeth Manning, the American activist, whistleblower and former US Army soldier, was court-martialed in 2013 for violations of the US Espionage Act and other offenses after disclosing military and diplomatic documents to WikiLeaks, and was sentenced to prison in 2017. In Marsh 2020, a Federal judge orders Chelsea Manning's release from jail.

[30] Poitras, Laura; Greenwald, Glenn (June 9, 2013), (video), The Guardian. London.

[31] Greenwald, Glenn; MacAskill, Ewen; Poitras, Laura (June 9, 2013). "Edward Snowden: the whistleblower behind the NSA surveillance revelations". The Guardian. London.

[32] Army General Martin Dempsey, Chairman of the Joint Chiefs of Staff, speaking to the House Armed Services Committee (March 2014).

[33] Whistleblower leaks can be used to illuminate truth, or to influence outcomes. At the start of the 2016 US Presidential campaign Wikileaks released documents pertaining to Democratic Party candidate Hillary Clinton. The U.S. Intelligence Community and a Special Counsel investigation concluded that that the Russian government carried out the hacking to interfere in the 2016 US Presidential elections.

[34] For the use of identity data to persecute asylum seekers see: https://www.nytimes.com/2019/10/02/magazine/ice-surveillance-deportation.html

[35] Even the idea of a permanent digital identification is subject to much debate. Benefits are being weighed against a "nanny" or "surveillance" state watching and meddling into every aspect of one's personal affairs. This concern is amplified when it comes to applications like AI enhanced facial recognition software linked to broadly installed camera networks. The current Chinese personal "Social Credit" score, based on mass digital and video surveillance, is an example of such practices.

[36] The UN sees as one of its central roles to enforce the right to nationality, as the right to nationality implies protection of the human rights of every individual to a minimal standard, set down in the UDHR. This is reflected in the large amount of treaties and resolutions and UN agencies work on the topic. See: https://www.ohchr.org/EN/Issues/Pages/Nationality.aspx

Originally posted here:
Internet Governance and the Universal Declaration of Human Rights, Part 4: Article 13-15 - CircleID

Human Behavior Expert Dana Borowka: Top Ten Tips on How to Think Clearly and Not Let Fear Control You – PRNewswire

SANTA MONICA, Calif., March 20, 2020 /PRNewswire/ -- How does fear show up in our lives and do we handle it as well as we would like to? Thinking clearly and not letting fear control you are essential to deal with stress during the national health emergency.

"Dealing with fear isn't really fun, and many people would like to avoid or deny it," says work style and human behavior expert Dana Borowka.

Borowka has over 25 years of human behavioral consulting and counseling experience.

"Fear is much like our shadow; no matter how hard we run, it's going to chase us," says Borowka.

Borowka is a nationally renowned speaker and former radio personality on human behavior. He is the author of the books, Cracking the Personality Code, Cracking the Business Code and Cracking the High-Performance Team Code. He is CEO of Lighthouse Consulting Services, an in-depth and work style assessment and consulting firm.

Fear or stress can feel overwhelming at times. So, how can we manage it better?The following are ten ideas from Borowka on how to get a handle on fear:

For media who want to interview Dana Borowka about fear and stress reduction

Please contact Dana at Lighthouse Consulting Services LLC, Santa Monica, CA, (310) 453-6556, x403, [emailprotected] or website: http://www.lighthouseconsulting.com.

SOURCE Dana Borowka

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Human Behavior Expert Dana Borowka: Top Ten Tips on How to Think Clearly and Not Let Fear Control You - PRNewswire

Machine Learning: The Real Buzzword Of 2020 – Forbes

Artificial intelligence (AI) is a hot topic. Skim tech journals or sites, and you'll undoubtedly see articles focused on how AI is the big technology for 2020. CIOs are discussing how to bring AI into their organizations, and CX leaders are listing AI as a must-have.

But here's the funny thing: AI doesn't really exist not yet anyway. I know many will be surprised to hear this, but before you decide that I'm wrong, consider Merriam-Webster.com's definition: "The capability of a machine to imitate intelligent human behavior."

If you believe this is the right definition of AI, then I ask you: Are there machines imitating intelligent human behavior today? The answer right now is no. If there is a machine that seems smart on its own, the truth is that AI isn't the driver machine learning (ML) is. ML is alive and thriving, yet AI gets all the credit.

It's time to get familiar with ML.

ML powers programs and machines to take data, analyze it in real time, and then learn and adapt based on that information. This is happening today. Think of the recommendations you get for products on Amazon or the shows Netflix suggests you watch. This is all due to ML. It learns your preferences based on your browsing/purchasing/viewing behaviors and then makes intelligent recommendations. The ability to synthesize massive amounts of data in nanoseconds makes machines smart. There's actually nothing artificial about it it's real and at play in our lives already.

Without a doubt, ML is a game-changer for many industries, including contact centers. Similar to the way that automation revolutionized manufacturing, ML can be the missing link to revolutionizing the customer service industry. When leveraged correctly, ML offers enormous productivity gains in customer-facing interactions, empowering contact centers to use bots to perform basic, repetitive tasks. By offloading straightforward work to bots, human agents are free to do work that requires empathy and thought that only they can deliver. This can create an exponentially scalable customer experience workforce in other words, it could solve the industry's oldest and most expensive problem.

ML's potential is big.

Once you know how ML works, I'm sure you can think of ways it has touched your life. But ML's potential is greater than how we're using it. In fact, I don't think we've scratched the surface of its benefits. I believe one of the biggest untapped possibilities for ML lies inside organizations around internal processes. I believe that in 2020, we'll start seeing organizations using ML's data and analysis capabilities to make more informed workforce management decisions.

Instead of contact center managers having to manually sort through data to find out which agents are doing well on a particular day, they can use the insight delivered via ML to see who is providing great service and is able to take on additional customers and issues and, conversely, who is struggling and might need a break. This is an effect of ML's ability to use sentiment analysis and natural language process (NLP) to identify patterns, including patterns in an employee's productivity. ML gives managers informative, real-time data to help them support their staff, which helps employees succeed and helps to deliver an exceptional experience to every customer. Win-win.

When you have machines that can learn about your processes, customers' and employees' needs, and goals, you have the knowledge to make iterative, positive changes to your business. This can lead to:

Better employee experiences and a more engaged workforce with less turnover.

Better, more personalized, lower-effort customer experiences.

Reduced staffing expenses and higher revenue potential.

Streamlined operations by partnering humans with bots.

If you're not a computer science nerd, the concept of ML might feel unrealistic, expensive or difficult to deploy. In short, it seems risky. However, I believe this is a technology your business should be using. Here are some tips to make the transition to ML less intimidating:

1. Do your research. While you should feel a sense of urgency to integrate ML into your business, don't make hasty decisions. Take the time to get a solid understanding of your customers' needs. You don't want to start using just any solution, but one that best matches your business needs.

2. Choose the right ML-powered bot. Just like any other technology, there are options. Make sure you find a bot that meets the needs of your business and offers the services that make life better for your customers and your employees. Not every bot is built alike.

3. Don't forget about your people. Leveraging the right technology innovation is critical to your business, but so is investing in your people and ensuring that the tech and the humans are working together harmoniously.

4. Realize that you're never done. It's important for leaders across all businesses to realize that customer experience is constantly evolving and that we must always be watching, evaluating and tweaking. Don't be afraid to make changes or modifications to your ML plans. If something isn't producing the results you want, find the issue, and make a change. Learn, and keep going. If you have a win, isolate what worked, and replicate it. Similar to the first tip, this isn't a race, so be thoughtful about what you're doing, and ensure it resonates with your business objectives as well as your customers' and employees' needs.

ML isn't the way of the future it's the way of the present, and I can't think of one reason you would knowingly decide to be late to the game. Your business deserves to work smarter, and this is the power of ML. Are you ready?

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Machine Learning: The Real Buzzword Of 2020 - Forbes

5 tips from astronauts for thriving in isolation – We Are The Mighty

NASA Astronaut and U.S. Army Lt. Col. Anne McClain took to Twitter to share the official training astronauts use for living in confined spaces for long periods of time. Afterall, the International Space Station has been operating for nearly 20 years, giving NASA astronauts and psychologists time to examine human behavior and needs when living and working remotely.

They narrowed the behavior skills down to five general skills called "Expeditionary Behavior," or "EB" because the military just loves a good acronym.

Built from 1998 to 2001, the International Space Station usually holds crews of between three and six people who will spend about six months there at a time, though mission lengths can vary. During that time, the astronauts perform experiments and spacewalks, maintain the space station, conduct media and education events and test out technology.

Also during this time, they are allocated at least two hours a day for exercise and personal care.

According to NASA, the living and working space in the station is larger than a six-bedroom house (and has six sleeping quarters, two bathrooms, a gym and a 360-degree view bay window). Still, six months in a space bucket with two to five other people can give some perspective to anyone feeling confined.

This is the "GoodEB" that helps astronauts:

"Share info/feelings freely. Talk about intentions before taking action. Use good terminology. Discuss when your or others' actions were not as expected. Debrief after success or conflict. Listen, then restate message to ensure it's understood. Admit when you're wrong," McClain tweeted.

It's common for humans to have strong emotional responses and act on them before they fully understand them. Honest communication is critical in a confined space or during heightened stress.

"Accept responsibility. Adjust style to environment. Assign tasks, set goals. Lead by example. Give direction, info, feedback, coaching + encouragement. Ensure teammates have resources. Talk when something isn't right. Ask questions. Offer solutions, not just problems," urged McClain.

For anyone confined with family or roommates, it can be an adjustment to share personal space and limited supplies for a prolonged period of time. Shifting to a team dynamic can bring a new perspective to everyone's roles within the home. If you weren't already doing this, now is the time to share the household chores, the cooking, the supply runs, and, for many families, the education responsibilities.

"Realistically assess own strengths and weaknesses, and their influence on the group. Learn from mistakes. Take action to mitigate stress or negativity (don't pass on to the group). Be social. Seek feedback. Balance work, rest, and personal time. Be organized," suggested McClain.

There's a quote I've always liked that says, "Please accept responsibility for the energy you are bringing into this space," and it feels especially relevant now. We must each stay in touch with ourselves so we can identify rising stress and mitigate it with self-care.

Self-care can be anything from calling a friend to a work-out session from YouTube to releasing expectations of perfection and taking the time to enjoy some relaxation with a book or movie.

"Demonstrate patience and respect. Encourage others. Monitor team for signs of stress or fatigue. Encourage participation in team activities. Develop positive relationships. Volunteer for the unpleasant tasks. Offer and accept help. Share the credit; take the blame," said McClain.

"Cooperate rather than compete. Actively cultivate group culture (use each individual's culture to build the whole). Respect roles, responsibilities, and workload. Take accountability, give praise freely. Work to ensure positive team attitude. Keep calm in conflict," suggests McClain.

Parents are learning how to homeschool. Partners are sharing household responsibilities like cooking and cleaning. More people are sick and being cared for by their roommates.

All the while, we are each learning how to restrict our movements while maintaining our health and vitality. The key points throughout NASA's Expeditionary Behaviors are to take care of each other and ourselves by working together.

And just remember, Scott Kelly set the record for most consecutive days in space by an American by living for 340 days during a one-year mission aboard the International Space Station, proving that humans are pretty remarkable when it comes to adapting to our environment!

If you need any advice on thriving from home, here are a few We Are The Mighty articles that can help:

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5 tips from astronauts for thriving in isolation - We Are The Mighty

Could vaping play a role in coronavirus infections among the young? Maybe – Canon City Daily Record

By Kristen Jordan ShamusDetroit Free Press

DETROIT Gov. Gretchen Whitmer spoke directly to young Michiganders on Monday as she announced an executive order requiring people to stay home to avoid spreading novel coronavirus.

Young people, Im talking to you now, Whitmer said. Youre not immune from this. You can get this virus. You can carry this without even knowing it and be unknowingly exposing others to it.

Theres been this misperception that if youre young, youre not susceptible to COVID-19. The fact of the matter is in America, we are seeing severe consequences in our younger people in ways that they havent seen it in other parts of the world.

She speculated that vaping might be contributing to the 41% of people ages 20-49 in Michigan who have contracted the virus, according to data from the Michigan Department of Health and Human Services. Despite a spate of vaping-related lung injuries nationally in 2019, the habit is popular among young people.

Ive talked to more than one physician who has observed, and perhaps theres too little science to know precisely if this is whats going on, but vaping is a lot more popular in the United States than it is elsewhere, Whitmer said. And that compromises your respiratory system and makes you more susceptible to respiratory illness.

Dr. Samuel Allen, a pulmonologist at Beaumont Health, told the Free Press that its too soon to say what role vaping is playing in the global coronavirus pandemic, which, as of Monday night, had infected about 375,000 people and killed at least 16,400, according to the Johns Hopkins COVID-19 Global Case Tracker.

Theres really no scientific evidence that links the two, he said. First of all, its because vaping itself is relatively still in its infancy. So is it plausible as a kind of an interesting observation? Yeah. But as far as a scientific link, theres none.

But, Allen said, a person who has lung injury from vaping probably would be more likely to be severely sickened by COVID-19 than someone without vaping-related lung injury, just as a cigarette smoker, someone with chronic lung disease, diabetes, immune suppression or heart disease would.

Dr. Meilan Han, a pulmonary specialist at Michigan Medicine and professor at the University of Michigan, said that while most of the research about the novel coronavirus suggests older people are more likely to be hospitalized and die of the disease, we certainly do know that there are young people in the United States that clearly are experiencing severe disease and are on ventilators.

And so people have been hypothesizing as to what some of the risk factors might be. We dont have a lot of published data from the U.S., so were looking to the little bits of published data that are coming out of China. What theyre seeing is that one of the risk factors does appear to be smoking.

One report suggests that smokers have a 14-times higher risk of severe illness with a COVID-19 infection than nonsmokers, she said.

We dont have a lot of data on vaping right now, but there is reason to potentially hypothesize that things that cause lung inflammation like smoking, like vaping might increase the risk for more severe disease, she said.

Dr. Arnold Monto, professor of epidemiology and global public health at the University of Michigan, said any connection to vaping and the rate of young people with severe disease from COVID-19 is speculation.

Theres vaping, he said. Young people have gotten sick. Maybe its vaping, but we dont have a link. What we would want from an epidemiologic standpoint is to have the histories of those who became sick and see whether they vaped. But theres no data that I know of, so its pure speculation.

Whitmers stay home, stay safe order also addressed the potential that the number of novel coronavirus cases could overwhelm the health care system as it spreads exponentially through the state.

The death count in Michigan was up to 15 Monday afternoon, and the states total confirmed case count reached 1,328. Whitmer predicted the number of confirmed COVID-19 cases could rise fivefold more over the next week.

We have roughly 10 million people in our state, she said. There is a model that anticipates and if we stay on our current trajectory, just like Italy, over 70% of our people can get infected with COVID-19.

Of that 7 million people projected, about a million of them would need to be hospitalized. Let me give you a little perspective here. We have about 25,000 acute care beds in Michigan. Without additional aggressive measures soon, our hospitals will be overwhelmed. And we dont currently have enough beds, masks, gowns and ventilators.

But if we all do our part and simply stay home, we have a shot at helping our health care system meet our needs. Because this disease cant spread person-to-person if were not out there.

The model Whitmer referenced is a worst-case scenario, Monto said.

I think you have to be prepared for the worst and hope for the best, he said, adding that how Michigan _ and the country fares _ in the days and weeks ahead depends on several factors.

It all depends on how many people have already been sheltering in place as much as they could, Monto said, and how many heed the governors warning and take her order seriously going forward.

A lot of this is dependent on human behavior and those who like to go out and party are still going to go out and party, he said. Short-term, the less contact we have with others who might be infected is the best policy.

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Could vaping play a role in coronavirus infections among the young? Maybe - Canon City Daily Record