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Five Accelerating Digital Trends That Will Impact Risk Management in 2021 – Security Boulevard

Digital risks escalated in 2020 under the onset of the novel coronavirus and shaped the cybersecurity policy landscape. Over the coming year, we can surmise five accelerating digital trends that will continue to exert their impact on security and human behavior. These include the proliferation of 5G and Internet-of-Things technologies, the continued use of disinformation tactics on social media (particularly around the coronavirus and issues of racial justice), the dangerous use of technologies by illiberal regimes, the rise of the MITRE ATT&CK framework as a tool for threat management, and the catalyzing impact of new U.S. leadership on policymaking and Americas national identity formation. Each will emerge as focal points in shaping the cybersecurity story over the coming year.

5G and IoT will increase the speed of attacks and enable more actors to conduct a wider range of operations against targets globally. According to McKinsey & Company, the number of internet-connected devices is projected to increase to 43 billion by 2023. This rise in users coupled with an increase in Internet of Things (IoT)-connected devices will create a larger attack surface, increasing opportunities for operations and attacks by nation-state and criminal actors alike. With more devices coming online and 5G gaining broader adoption, society will likely become more susceptible to attacks as it will speed up the pace of technical capabilities. Defensive capabilities may also be able to increase in speed, but I think we will see the balance tip in favor of the attacker in the short term.

Our democratic discourse will remain vulnerable to domestic and foreign disinformation campaigns, forcing technology companies, media, and the government to develop and deploy innovative practices to quell disinformation. Disinformation initiatives are a cost-effective way for foreign governments to attempt to meddle with our democratic process, and technology companies need to work with the media and the government to combat disinformation campaigns during periods of tension and political transition.

In 2020, U.S. Cyber Command took significant steps with the Cybersecurity and Infrastructure Security Agency (CISA) to prepare for foreign attacks on American democratic discourse, yet the majority of disinformation ultimately came from domestic actors. During the 2020 election, Twitter took a step in the right direction as it implemented a new policy based on flagging and providing greater context for content on the platform that it believed to be significantly altered or false. Twitter repeatedly flagged or blocked tweets, including from a conspiracy theorist who will soon enter the U.S. Congress. Over the coming year, social media companies will continue to innovate their approach to disinformation, U.S. Cyber Command will continue to invest in counter-offense capabilities to defend forward and stop hostile foreign actors from conducting operations against American interests, and the U.S. government will continue to elevate the role of CISA as the leading agency for election security. American society will be made stronger as technology companies, media, citizens, and the government practice tactics to prevent the spread of disinformation from domestic and foreign actors.

Autocratic regimes will ramp up the use of surveillance technologies for more effective control over their populations, forcing them into sharper confrontation with the United States as it likely asserts increasing levels of support for democratic movements globally. The use of surveillance and facial recognition technology has become so commonplace in countries ruled by autocratic governments that there is even a phrase to describe the techniques: high-tech illiberalism. In China, citizens are required to take part in facial identification practices to apply for new internet or mobile services. China now has a database that includes nearly all of the countrys 1.4 billion citizens, which it uses to closely track their movements (including how frequently they travel abroad), grant them access to their housing complexes, find suspected criminals, and even shame those wearing pajamas outdoors.

In illiberal societies, those in power will seek to ramp up surveillance capabilities using big data, machine learning, and AI to censor information and keep power in autocrats hands. During the pro-democracy protests against the Chinese government in Hong Kong, for example, we saw this practice on display when protesters who feared being identified and arrested by police using AI-powered surveillance technologies attacked smart lamps and wore masks to hide their faces, ultimately driving the Chinese government to ban masks altogether. Tensions over the use and abuse of surveillance technologies that leverage facial recognition and other sensitive biometric data will rise as governments continue their illiberal practices.

MITRE ATT&CK will continue to increase in prominence as the backbone framework for cybersecurity planning and threat-informed defense. MITRE ATT&CK is a globally vetted framework of known adversary tactics, techniques and common knowledge (A. T. T. C. K.), a kind of periodic table that lists and organizes malicious actor behavior in an accessible, user-friendly format. But ATT&CK is not just a framework to understand adversary behavior: it is a tool for improving security effectiveness, and that trend is catching on and leading to a transformation in the cybersecurity community. Governments all over the world have begun to use the ATT&CK framework as a tool to communicate with the public about threats and how to mitigate them. The Department of Defense, CISA, the Australian Prime Ministers Office and many other governments have adopted ATT&CK in recent years, and we should expect ATT&CK to achieve greater prominence and utility in the coming years.

Why is ATT&CK catching on? For years in cybersecurity, defenders lacked a common vision of the threat landscape. In the private sector, cyberthreat intelligence was often based on after-the-fact forensic data, leaving defenders uncertain about the adversarys future approach. Detailed knowledge of adversary tactics was often limited to classified government environments. Lacking a common lexicon for discussing adversary behaviors across the community, defenders fumbled in the dark to achieve security effectiveness. With the birth of the MITRE ATT&CK framework in 2015, this era of strategic ambiguity came to an end. ATT&CK gives the cybersecurity community a single, easy-to-access repository of adversary behavior to set a baseline against which they can prepare their cyberdefenses. It forms the basis of a threat-informed defense strategy, a transformational approach to security.

National leaders will play an increasingly prominent role in educating the public about the risks of digitization. One lesson learned from the COVID-19 pandemic is that decisive leadership has never mattered more for managing complex challenges. New Zealand Prime Minister Jacinda Ardern is one example of a leader who demonstrated how calm, deliberate actions in the face of crisis can have huge benefits for a population under stress. Her decision to rapidly implement a strict lockdown and extensive testing program resulted in one of the lowest COVID-19 case and death counts to date and allowed for a quick pivot to economic recovery.

What does this mean for cybersecurity? In the United States today the country is experiencing an acute level of strain from the onset of the novel coronavirus, systemic racism and disunity, and political instability. It is a moment ripe for cyberspace-enabled operations against American interests a problem that can best be offset outside of technological innovation through measured, rational leadership. Since the Russian intervention in the U.S. presidential election in 2016, outside of sub-cabinet officials the United States has not had a national leader play a prominent, consistent role in educating the public about the risks of digitization (to include cybersecurity and disinformation) for citizens and organizations. To help American society practice good cybersecurity and withstand disinformation, guidance from national leaders will play an increasing role over the coming year. The last time a U.S. president spoke to the public about the impact of rapid technological change on American society was in President Barack Obamas farewell address. An increased focus by national leaders on cybersecurity and digital risk should help American society better address the diverse issues facing the nation, from improving cybersecurity effectiveness to countering disinformation.

This article first appeared in Homeland Security Today on December 14, 2020 at this link.

The post Five Accelerating Digital Trends That Will Impact Risk Management in 2021 appeared first on AttackIQ.

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*** This is a Security Bloggers Network syndicated blog from Blog AttackIQ authored by Jonathan Reiber. Read the original post at: https://attackiq.com/2020/12/16/five-accelerating-digital-trends-that-will-impact-risk-management-in-2021/

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Five Accelerating Digital Trends That Will Impact Risk Management in 2021 - Security Boulevard

Fishing alters fish behaviour and features in exploited ecosystems – Newswise

Newswise Not all specimens of the same species are the same: there is a marked variability within the same population and sometimes these morphological differences are translated into a different behaviour.

A study by the UB shows that fishing alters resource distribution and therefore, the behaviour of two typologies of the same fish species, Labrus bergylta. These results, published in the journalMarine Ecology Progress Series, show that fishing hardens the understanding of how the features of species have evolved in exploited ecosystems, since it has an impact on how these act and feed from animals. Also, results ratify the importance of marine reservoirs to understand the original behaviour of these ecosystems before human intervention.

The article is signed by Llus Cardona, lex Aguilar and Fabiana Saporiti researchers from the Department of Evolutionary Biology, Ecology and Environmental Sciences and the Biodiversity Research Institute (IRBio) of the University of Barcelona. Experts from the Spanish Institute of Oceanography and the University of Essex (United Kingdom) also took part in the study.

The existence of different forms of the same species, called morphotypes, is frequent in vertebrate animals and depends to a large extent on the abundance of available preys during the first years of life, as well as on the competition with other congeners. To find out if two morphotypes of the same species differ in the use of resources and if this diversity is affected by fishing, the UB team launched a study on Labrus bergylta, a fish in the order of Perciformes and the family of the wrasses, very common on the northern coasts of the Iberian Peninsula and on the Atlantic coasts of Europe.

The researchers compared the middle patterns of use and the feeding of two morphotypes of this fish, one plain and the other with spots, in two different habitats: in the Ces Islands (Vigo), a protected marine area where recreational fishing is not allowed, and in contiguous areas open to fishing. With this aim, they first studied visually the number of specimens of each morphotype in the two areas and then used stable isotope analysis techniques of carbon and nitrogen to find out the differences in the type of feeding.

Fishing exploitation hardens the understanding of original trophic niches

The results show that the two morphotypes differ consistently in their use of the habitat both inside and outside the marine reserve, but only in the marine reserve do they also differ in their diet. According to the researchers, this is because of fishing: by reducing the size of the population, it reduces intraspecific competition. "The distribution of resources between these two varieties depends on the density, so the current behavior in areas open to fishing is not informative about their original trophic niches. This shows that many of the features that we see in exploited wild species may have more to do with that exploitation and not with adaptations to the natural environment, since it has been transformed by humans", says Llus Cardona.

These conclusions show the importance of protected areas to understand the behavior of marine species. "Comparing the biology of the species inside and outside the marine reserves and other protected areas allows us to understand the changes in the biology of the exploited species, which otherwise would not be clear", highlights Llus Cardona.

Given the situation, the authors point out the importance of analyzing how these changes are transferred to the rest of the trophic web and see if the same happens with other species in other regions. "This is particularly relevant for the North Atlantic Ocean, where a century of intense human exploitation has decimated the populations of most long-lived marine species", concludes the researcher.

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Fishing alters fish behaviour and features in exploited ecosystems - Newswise

Theo canine columns collected in Paws to Remember book – MassLive.com

When copy editor Robert Chipkin and his golden retriever, Theo, were asked to leave the grounds outside a Longmeadow coffee shop back in 2012, little did he know it would mark a new chapter in their relationship.

The ouster, prompted by a local ordinance banning dogs from restaurant premises, got Chipkin thinking of how it might appear from Theos point of view, and so was born Dog Tales, the random musings of the only regularly appearing canine columnist in the country.

For the next six years Theo had his say on topics ranging from cats (cant really trust them especially those wearing hats); skunks (they smell like skunks; get over it) to babies (never work a room with one; theyll always upstage you.)

A collection of these columns, Paws to Remember, the Wit & Wisdom of Theo the Golden Retriever, has been published by The Republican. It is available through The Republican, Amazon, Daves Pet Food City, Giftology, Mimis Consignment and email via chipcar@comcast.net

Chipkin said he never expected the column to last so long as Theo didnt travel much, had few political opinions, a dim memory (and thus never held a grudge), and his notion of time didnt extend much beyond dinner. Yet his count me in nature, doggish enthusiasm for everyday objects and simple observations of the silliness of much human behavior gave him plenty of fodder over the years.

For example, Theo wondered, when did doggy bags no longer go to dogs? There was a time when doggy bags were rightly the reward for being left home while humans enjoyed a fancy meal out. And then somehow to mix a metaphor, the doggy bag flew the coop, passing their rightful recipient right by and landing in the refrigerator to appear in ensuing meals for humans, with barely a scrap for dogs.

Its a dog life all right.

But Theo didnt mind, or so it appeared to Chipkin, and suddenly the two of them were communicating on a regular basis on all sorts of subjects from poop (it happens); to squirrels (why dont they like me?).

Once you start thinking like a dog, youre surprised at how easy it is, said Chipkin.

Chipkin and Theo retired at the same time from column writing, thinking they would have plenty of time to work on their memoirs.

It turns out they didnt.

Shortly after the column ended, Theo developed lymphatic cancer, a scourge of golden retrievers, and after one last trip to the beach died in 2019, just short of his 10th birthday.

Only somewhat comforted by a vets comments that our pets are only on loan to us, the Chipkins soon found the gloom of an empty house overwhelming, and less than a year later, Reilly, another golden retriever joined the family.

Like many second dogs, he knew enough not to try to replace Theo, but only attempt to lift the dark cloud that had enveloped the house. Of course, Reilly was not above putting his own paw print on the place in hopes of earning that highest of dog praise good dog.

And that he has, which likely would have made Theo proud.

Paws To Remember is now available is at the discounted price of $20 plus shipping and taxes through the Republican, Amazon, at Daves Pet Food City, in Agawam; Giftology, in Longmeadow; Mimis Consignment, in East Longmeadow, and from the author at chipcar@comcast.net

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Theo canine columns collected in Paws to Remember book - MassLive.com

How To with John Wilson Offers a Martians-Eye View of Homo Sapiens Habits – The New Yorker

How did How To with John Wilson make it onto HBO? I mean that as a compliment. The show, an endearing, oddball comic documentary in six half-hour episodes, isnt glamorous, or suspenseful, or slick. It has minimal drama and no murder, and looks as if it were shot for roughly the same budget that the network once allotted for a pair of Carrie Bradshaws shoes. Theres no sexthough one episode contains an astonishing, if chaste, display of male nuditybut there is a ton of city. Wilsons subject is human behavior, and his terrain is New York, which he trawls with the obsessive devotion of a beachcomber, sifting through the streets with his camera to find the treasures buried among the trash, and not just the figurative kind. The show opens on an image of an overflowing, graffiti-speckled dumpster, with the Manhattan skyline hovering in the background, waiting for her closeup. It never comes. Wilson is interested in what happens at ground level; when he does look up, he cant see the skyscrapers for the scaffolding.

Wilson is thirty-four and lives in Queens. He has worked as a video editor for a private investigator, and as a cameraman on infomercials. The first job must have trained him to look for the telling detail, the blip in the pattern, and the second to whet the visual appetite, or simply to tolerate the superfluous and the occasionally grotesque. (How To includes some footage from Wilsons infomercial years: lots of closeups of processed meat.) He has an eye for pun and metaphor, and an affectionate attunement to human foibles and eccentricities, which he captures with sneaky technique. If you happen to be having an upright nap on a park bench with your jacket draped, shroudlike, over your face, or trying to patiently lure a pigeon into a shopping bag on the streets of midtown in broad daylight, Wilson may well be lurking near you, recording the whole thing.

For years, Wilson posted short films to his Web site, where he garnered a small and passionate following. He is, at heart, a collector and collagist, and he hit on the conceit of mock-instructional videos as a way to organize his abundance of material. One of his fans was the cringe-comedy pioneer Nathan Fielder, who became an executive producer of How To, pitching the concept to networks as Planet Earth, but for New York. That description is sort of right. In episodes with names like How to Make Small Talk and How to Cover Your Furniture, Wilson takes a Martians-eye view of the habits and customs of Homo sapiens, though he doesnt profess the expertise of a David Attenborough. His primary student seems to be himself. Small talk is the glue that binds us all together, and the armor that shields us from each others darkest thoughts is a standard piece of Wilson narration. His affect is that of an awkward man-child; he has a slightly squashed, Kermit the Frog voice that sits in the back of his throat, and the halting, reading-aloud style of a novice public speaker. Even the closed captioning preserves his ums.

What makes the show spark is the specificity of the images that Wilson pairs with his deadpan text. As breezy as the result can seem, his process of foraging is painstaking; the footage that went into the show took two years to gather. Wilson edits musically, using visual beats to create tight rhythms, tonal ironies, felicities, and jokes. The phrase New York is filled with friendly people means something different when it is paired with the sight of a scowling FedEx driver flaunting his crotch in a va fangool grip. The show contains an encyclopedic array of grimaces, eye rolls, and acquiescent smiles. One of my favorite shots is of a portly man in a business suit, rubbing his hands together over and over, in an age-old gesture of distress. What I felt, after nearly three hours of touring through this human menagerie with Wilson as my guide, was a fresh admiration of our species physical ability to express so many variations of the same thing.

Because the success of each episode depends on Wilsons ability to hook a distinctive subject who can nudge it in new directions, we meet a parade of earnest and self-promoting weirdos, not all of equal interest. You can understand how exciting it must have been for Wilson to discover, in a grocery store, an apostle of The Mandela Effectthe phenomenon of commonly shared false memoriesand to follow him to a conference in Ketchum, Idaho, where attendees swapped elaborate theories of the multiverse to explain the fact that they always thought that Oscar Mayer was spelled with two es. But this kind of American kookiness is not all that hard to sniff out, and Wilsons arch, zoological approach stumbles when it courts his viewers condescension. The show, with its scavenger-hunt ethos, can get a little cutesy, and some of the gags border on Facebook meme material. When everyones a documentarian, the professional loses his edge.

Fundamentally, though, Wilson is an appreciator. He likes to talk to people, and people like to talk to him. On a mission to learn how to cook risotto, he wanders into the back yard of a house flying the Italian flag and ends up in the kitchen, where the owner, a middle-aged Italian-American guy, prepares the dish from scratch. (At moments like this, its worth pondering the private worlds that Wilson, a bespectacled, bearded white dude, is given access to, and the ones he isnt.) It can make you a little queasy to watch Wilson focus his lens on some unsuspecting schmo. Still, you could argue that the quirks that he spies on in secret pale in comparison with what people willingly reveal about themselves. In How to Split the Check, Wilson, investigating notions of fairness, attends a dinner on Long Island for an association of soccer referees, which devolves into acrimony and petty theft. If a group of refs cant establish order, who can? Another highlight is a portrait of Wilsons landlady, an Old Country, kerchief-wearing woman he calls Mama, who invites him to watch Jeopardy! on her sofa and does his laundry as if he were her young son. Mama watches Alex Trebek, and the camera watches Mama, returning her devotion with love.

In a sense, How To with John Wilson is the perfect documentary for our documenting-obsessed culture, a bizarro companionor correctiveto Instagrams bombardment of images of other landscapes, other homes, other lives. We take pictures so that we can show one anotherand remind ourselveswhere we were, what we saw, what we wore, what we ate. Wilson opens one episode with a clever montage of people posing for photographs and selfies; under his living lens, they wobble and bob, straining to keep still. That kind of preservation of dailiness is what hes after, too. In an episode called How to Improve Your Memory, he reveals that, for the past decade, he has kept notebooks listing each days activities, beginning with the time he woke up and what he ate for breakfast. The sight of the notebooks, divided into grids and filled with cramped handwriting, is startling. Wilson puts his anxiety on full display; he has spent years worrying about losing the past, but, when he reads over what he has written, he finds that it has managed to escape anyway.

Memory, in New York, is a way of planting a flag in our ever-shifting city, claiming a stake for ourselves. See that bank? It used to be my favorite bar. I remember how it was before, and it was better then. The city is always vanishing, maybe never faster than now. Wilson shot his last episode in early March, as the coronavirus hit the city. He enters a supermarket, trying to find the end of a snaking line of panic shoppers, a new era of city life beginning before his eyes. Then, like everyone else, he retreats home. Will New York still be New York when he ventures out again? A true New Yorker doesnt have to ask.

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How To with John Wilson Offers a Martians-Eye View of Homo Sapiens Habits - The New Yorker

Most Herkimer County schools shifting to remote learning – The Times Telegram

Donna Thompson|Times Telegram

The winter recess begins Dec. 23 for schools in the Herkimer BOCES area, but most of the component schools will be shifting to at least a day or two of remote instruction prior to that date, according to Herkimer-Fulton-Hamilton-Otsego BOCES Superintendent Sandra Sherwood.

That includes Herkimer BOCES, which is planning to move to virtual instruction for Monday and Tuesday prior to the break as long as circumstances dont force the change prior to that time, Sherwood said. She hopes the two days combined with the winter break will allow BOCES programs to resume as scheduled Jan. 4.

It all depends on human behavior, she added.

Some districts have already switched to remote instruction as the rising number of COVID-19 cases in the county and the resulting precautionary quarantines have created staffing problems.

More: 59 new COVID-19 cases reported Tuesday in Herkimer County

During a special meeting last week, the Central Valley school board decided to move all in-district students to virtual learning beginning Dec. 14. Superintendent Jeremy Rich called the meeting following an announcement from the Herkimer County Health Department that local COVID cases were rising faster than the department's resources could respond, according to a statement posted on the districts website.

Every time teachers are sent home (on precautionary quarantine), we have to fill the classrooms, said Rich in a video posted on the districts website. Were just running out of people. Weve been doing it and piecemealing it together, but were at a breaking point and it doesnt look like its going to get better.

Synchronous learning will be used with some students, allowing the teacher to see all of the students on the screen. The students can interface and interact with the teacher, Rich said. Weve practiced this and feel were positioned to make that happen.

He added, The goal is to return Jan. 4 with rested people, recharged people, and that we will have a full squad going into the second semester.

District residents have been asking when more students can return to in-person learning, he said. Of course that is our goal.

A plan is being developed to bring more students back by February, he said, but added We cant do this alone and we really appreciate your efforts as well.

Frankfort-Schuyler also shifted all of its students to remote instruction effective Dec. 14.

Unfortunately, even one case can have a dramatic impact on our staffing and ability to maintain continuity of instruction, as well as the cleanliness of our buildings, School Superintendent Joseph Palmer said in a statement posted on the districts website. He added that the district had received notification that another staff member tested positive for COVID-19. Although this is only our fifth positive staff case since we reopened, the contact tracing had a significant impact on the safe daily operations of our district. Due to contact tracing we currently are without 20 staff members. We share the same goal with our community and want to remain open for as long as possible; however, continuing in-person instruction under these conditions would be irresponsible. In-person and hybrid learning scheduled are expected to resume Jan. 4.

Herkimer Central School changed its calendar to make Dec. 21a remote learning day for all students and Dec. 22 a remote conference day for teachers with no instruction that day.

The district has only seen a couple of positive cases at the elementary school with a few more reported at the secondary level, but protocols put in place that include isolating classes and grade levels have minimized the impact, according to Superintendent Robert Miller. The district also hired six licensed teaching assistants who can step in to handle classroom teaching. Other staff members who do not have regular classroom assignments can also step in as needed.

We knew we could no longer hire substitute teachers, he said. So far the plan has been working, but Were all susceptible.

Owen D. Young and Poland Central Schools are scheduled to continue their regular schedules through Dec. 22.

Were taking it day by day with the hope of putting in six more school days, ODY School Superintendent Brennan Fahey said during a telephone interview Tuesday. He said the districts rural location is a plus, but he keeps in touch with Herkimer County Public Health and is continually evaluating the situation.

A day of remote learning is planned for Jan. 4 at ODY. The purpose is to make sure it is safe for students and staff to return to in-person instruction and to allow health officials time to contact the school with any information they have following the holidays, according to Fahey.

The Little Falls City School District went to fully remote learning after the Thanksgiving break and plans to continue through January. Superintendent Keith Levatino cited the rise in cases across the region as the reason for the decision.

At Dolgeville, the remote learning period for all students went into effect Nov. 30 with the goal of returning to the regular schedule Dec. 14. That date has been postponed with remote instruction through Dec. 22 and resuming Jan. 4-8. In-person instruction is scheduled to start again Jan. 11. A statement on the districts website cited the increased number of students and staff with positive tests or precautionary quarantines.

Richfield Springs Central School moved its 7-12 students to all virtual learning effective Dec. 7 until the holiday break, while Mount Markham students at all grade levels shifted to remote instruction effective Dec. 9, continuing until the holiday break.

West Canada Valley plans to move to remote instruction for Dec. 21 and 22 and continue it for the week of Jan. 4-8. Extracurricular activities are postponed until Jan. 11. The decision was made after consultations with Herkimer County Public Health and state personnel, according to a posting on the districts website.

Donna Thompson is the government and business reporter for the Times Telegram. For unlimited access to her stories, please subscribe or activate your digital account today.Email her at donna@timestelegram.com.

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Most Herkimer County schools shifting to remote learning - The Times Telegram

Public Voices fellows make themselves heard – University of Miami

Faculty members break into an unwelcoming media universe to share their expertise on everything from chronic fatigue to gospel music.

For years, Dr. Ana Palacio has kept a journal, documenting the fleeting thoughts about improving health care that come to her while seeing patients at the Miami VA Medical Center. But assuming that what she had to say was of little consequence, the Miller School of Medicine professor never shared her personal insights.

Today, the Ecuadorean-born internist realizes she undervalued both her eloquence in English and her expertise in recognizing the links between COVID-19 and myalgic encephalomyelitis/chronic fatigue syndrome (ME/CFS), a connection she wrote about during The OpEd Projects Public Voices Fellowship that she and 23 other University of Miami faculty members recently completed. Brought to the University by John Bixby, the former vice provost for research, the national initiative aims to increase the influence of women and other underrepresented thinkers in the public discourseand it clearly succeeded in elevating Palacios voice.

Her two commentaries about how research on COVID-19 can help fight ME/CFS not only validated her extensive knowledge about the complex, disabling, and often undiagnosed chronic illness, but led to new research opportunities that could make a difference in the lives of thousands of people suffering from ME/CFS or the constellation of chronic fatigue-like symptoms plaguing an increasing number of COVID-19 survivors.

It was truly a life-changing experience for me, Palacio said of the one-year fellowship, which included interactive seminars, one-on-one coaching with experienced writers/editors, and calls with media insiders. Not only because I learned to value my thoughts, but because I gained the confidence to share them. It showed me the worst that can happen is that nobody reads what I write, and the best that can happen is that you can make a difference.

Despite the pandemic, the Universitys Public Voices fellows published more than three dozen opinion pieces on a range of subjectsfrom why quarantining can be bad for your health to why Vice President-Elect Kamala Harris music mattersin a variety of high-profile, high-exposure publications. They included The Washington Post, the Chicago Tribune, Scientific American, U.S. News & World Report, and The Hill, one of the nations most well-read websites.

Given how difficult it is for new voices to break into the closed media universe even in the best of times, The OpEd Projects mentor-editors found the success of the Universitys fellows during the pandemic especially remarkable. As Neil J. Young and Angela Wright noted, several front-line health care workers were writing between ICU shifts and while juggling new homeschooling, childcare, and other family challenges. Just 24 hours after giving birth to her own daughter, Dr. Candice A. Sternberg, an assistant professor of clinical medicine in the Miller School's Division of Infectious Diseases, wrote about why pregnant women should take extra care against the coronavirus.

The hurdles we face normally in this work are substantial, Young said. Thats why this organization exists. Thats why we do what we do. Its hard to break into an unwelcoming media universe that has a closed gate. Its hard for people to believe they have something worth saying. Its hard for them to write in a form that they are not used to, and its hard to do additional work in already very busy lives. Those are the usual challenges; add the pandemic and its very impressive what Miami accomplished.

Several fellows, including the School of Laws Osamudia Jameswhose commentaries on achieving genuine diversity in higher education and on race, isolation, and parenting in the time of coronavirus appeared in Ms. magazine and The Washington Postwere already accomplished writers in the public sphere. But, for the majority of the fellows, writing for a wider audience was a stretch that pushed them out of their academic comfort zoneto a place they realized they belonged.

I gained so much from itespecially strategies concerning how to write for a broader audience in a way that connects my expertise with current events, said Frost School of Music ethnomusicologist Melvin Butler, one of only three male fellows, who in addition to the piece about the vice-president elect wrote about why Black gospel music still matters. I was reminded of the importance of taking chances and motivated to embrace the fact that my voice can, should in fact, make a difference in the world, Butler added.

Debra Lieberman, an associate professor of psychology and editor-in-chief of the journal Evolution and Human Behavior, initially observed a confidence gap among the fellows, including herself. Calling each of the women impressive with a capital I, she said she caught herself wondering how she was included among them. But then she reminded herself of the sense of expertise and confidence the fellowship strove to instill.

I think a lot of women started out as their own worst enemy, but this fellowship turned people into their own best advocates, said Lieberman, whose initial columnfor Psychology Today, about mental app settings for mating, earned her an invitation to host a blog on the magazines website. It made everyone say, No, I am an expert because I have this number of years of training, I have these credentials, I do this type of research, and I am no less a voice you should listen to.

And thats exactly what Palacio realized after U.S. News & World Report published her first column on how COVID-19 can help fight ME/CFS. She wrote the commentary both as a mother of a daughter whose ME/CFS went undiagnosed for years, and as a physician determined to put the condition with such varied symptoms on the radar of other unsuspecting physicians.

She also shared her hope that the connections between ME/CFS and the chronic fatigue symptoms that some COVID-19 patients are experiencing will offer a chance to combat the two debilitating conditions together. When Miami VA researcher Nancy Klimas, the director of the Institute for Neuro-Immune Medicine at Nova Southeastern University and a renowned authority on ME/CFS, reached out to collaborate with Palacio on her next article on the subject, she felt empowered to seize the opportunity.

Since then, Palacio has joined Klimas grant from the Centers for Disease Control and Prevention to screen COVD-19 survivors in Broward County for fatigue and several other persistent symptoms. And as a member of the Miami VA Geriatric Research Education and Clinical Center, she applied for and received $1.2 million from the Coronavirus Aid, Relief, and Economic Security Act to establish a multidisciplinary telehealth clinic for veterans who are experiencing persistent symptoms post-COVID-19 infection.

The clinic is slated to open in Januaryunder the collaborative direction of a physician and mother who once doubted the value of her insights, training, and experience.

For Bixby, who had little trouble convincing Provost Jeffrey Duerk to support Public Voices, the fellowship was a worthy experiment. We werent sure that it would work, but it was a great success, said Bixby, professor of pharmacology and neurological surgery who will return full time to his research at The Miami Project to Cure Paralysis next year. We are impressed by the passionate engagement of the fellows; their sense of purpose, team, and community; and most of all, the outcomethe development of a new community of UM voices who will continue to speak out and to be heard nationally.

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Public Voices fellows make themselves heard - University of Miami

The 10 podcasts to listen to right now, according to the Radio Advisory team – The Daily Briefing

Just in time for your holiday social distancing, the Radio Advisory podcast team offers eight recommendations on the podcasts you should listen to now to better understand issues of social justice, power, and inequity; decipher the meaning behind your favorite songs; and dig into "all the thought that goes into the things we don't think about."

Rachel Woods, Senior Director

Radio Advisory's host and head of content

I have been listening to Science Vs since graduate school. Every episode manages to distill complex areas of science into bit sized episodes that be understood by your average person. As someone who spent most of her education studying public health and exercise physiology, I appreciate host Wendy Zuckerman's ability to separate fact from fiction (looking at you seven-minute workout). The Australian accent and a healthy dose of humor helps too.

Being a science podcast, it shouldn't be a surprise that Science Vs quickly pivoted to covering the coronavirus. I recently went back and binged all 22 episodes they have done on Covid-19. I know what you are thinking: You can't possibly imagine spending your personal time taking in any more information about the pandemic. But here's why I keep coming back:

Chris Phelps, senior product manager

Radio Advisory's producer

I like music, and I like podcasts about music. If I'm not listening to Song Exploder or Strong Songs, it probably means I'm listening to Switched on Pop. You may not even be a fan of pop music, but I've learned there's more to it than just catchy lyrics and tunes. The hosts dive into the meaning of and purpose behind the genre, the storylines that go into making a pop song, and the ways pop music even draws from the past (hello Beethoven!). It's a fun listen that'll teach you something you didn't know about songs at the top of the charts.

Here's where to start:

Jared Landis, Managing Director

Radio Advisory guest

I highly encourage everyone to check out Scene on Radioa tremendous podcast produced by Duke University's Center for Documentary Studies. Yes, I'm a Duke alum myself, but that nothing to do with why I'm recommending Scene on Radio simply put, Scene on Radio is a terrifically researched documentary podcast that challenges the conventional understanding of our national narrative on issues related to social justice, power, and inequality.

Scene on Radio is best known for its Peabody-nominated Season two series, Seeing White. Seeing White takes listeners on a step-by-step journey that starts with the initial construction of race and "whiteness," and then explores how manmade whiteness has been codified into American society.And, in turn, explores how this manmade construct has dictated our country's "haves and have nots." The episodes are built on the excellent documentary work (i.e., research, facts) that I love as a researcher, but each closes with a more personal discussion between the host John Biewen and his collaborator, Chenjerai Kumanyika, to help listeners understand the real-world implication(s). Seeing White is a timeless discussion that's even more relevant after the summer of 2020.

In seasons three and four, Scene on Radio applies the same formula to educate listeners and debunk common myths about sexism and patriarchy (Season 3: Men), as well as democracy (Season 4: The land that never has been yet). Do yourself a favor: Listen to Scene on Radio, get smarter on these topics and start your own conversation.

Darby Sullivan, Consultant

Radio Advisory guest

One of the podcasts I've been most enjoying lately is Song Exploder. Each episode features an artist telling the story of how one of their songs were made. As a non-musician music lover, it's remarkable to hear about the creative processhow a song might start with one lyric, or a melody, or a half-broken instrument an artist found in a pawn shop, and sometime later it emerges fully formed and on repeat in my headphones. As great as it is to listen to some of my favorite artists (check out Waxahatchee discussing her song "Fire" and Janelle Mone's "So Afraid"), the most interesting episodes are often about how theme songs were made (think The Daily or BoJack Horseman).

And can't resist making one other podcast plug: It's almost a year old at this point, but it's never too late to listen to The New York Times' 1619 hosted by the incomparable Nikole Hannah-Jones. At only six episodes, it grapples with how the legacy of American slavery manifests today from the economy to music to health care. Fascinating and moving, 1619 offers another avenue for learning about structural racism. Here's to hoping there's a season two.

Brandi Greenberg, Vice President

Radio Advisory guest

Lately, I've become a regular listener of STAT's The Readout LOUD podcast. Given my preference for old-school reading of books and articles, I was late to the podcast cluband I still struggle to hold my attention with some of the longer, deep-dive podcast formats. But the Readout Loud podcast holds my attention each week.

As with its parent media company, STAT's podcast is laser-focused on the biopharma industry. But within that industry, it covers a huge range of topicsintegrating stories of scientific breakthroughs with stories of potential pricing regulations, moving from stories about Covid-19 treatment options to stories about diversifying clinical trial participants and trends in venture capital investment. The three hosts keep conversation flowing fluidly among each other and with expert guests (such as Zeke Emmanuel) and a range of biotech executives. In brisk episodes ranging from 20-30 minutes, I am able to stay up to speed on the major trends affecting biopharma and often pick up one or two "aha" insights I can share with my team.

Clare Wirth, Consultant

Radio Advisory guest

Like many others, I took time this summer to learn about racial injustice. For that reason, the latest addition to my podcast lineup is The New York Times Still Processing. Culture writers and hosts Wesley Morris and Jenna Wortham help listeners understand the enormity of structural racism and how it manifests in our popular culture. They pore through TV shows, movies, art, and the internet. Recent episodes examined the musical Hamilton, Aunt Jemima, Westworld, and Halle Barry.

What I love most is how the hosts challenge each other's thinking in real time, with the undercurrents of big cultural shifts as the backdrop. Yet, somehow the two balance these raw, difficult, and nuanced conversations with moments of levity. They're clearly great friends. If you want a podcast that challenges you to think more critically about popular culture, look no further.

Natalie Trebes, Director

Radio Advisory guest

Did you know that youve probably only seen just one New York City alley in film and TV? Did you know it's because there arent really many alleys in Manhattan?

That's the question-your-reality story that first got me engrossed in 99% Invisible. I could no sooner choose a favorite podcast than a favorite payment model, but 99% Invisible comes pretty close. Helmed by Roman Mars, the show is best described in its own words: It's "about all the thought that goes into the things we don't think about."

Each episode focuses on thoroughly exploring something big or small that often goes unnoticedfrom how cars have led to increased policing power, to why inflatable tube men are the staple of all used car lots. Yes, it really is as broad a scope as that: Some of the self-described main categories the show covers include "Objects," "Sounds," "Visuals," and "Cities."

It's the one podcast that I know is going to leave me intrigued, bemused, and inspired all at once. At the center of it all, Roman elegantly weaves each episode's journey with heartfelt moments that will leave you with a better understanding of human connections and a new way to look at the world.

Start with a recent favorite of mine: The tale of an obscure stamp that represented an entire multinational ecosystem that cropped up among merchant ships stranded for months in the Suez Canal after the Six-Day War in 1967. Crews from several different countries formed the Great Bitter Lake Association and together, despite language barriers, celebrated Christmases and staged their own Olympics. And even made their own stamps.

Ben Palmer, Senior Staff Writer

Radio Advisory copy editor

I'm a sucker for interview podcasts, which is what initially drew me to comedian Pete Holmes' You Made It Weird podcast. Little did I know that this podcast was so much more than just a simple interview podcast.

Holmes is one of my personal favorite comedianshe's excellent at improvising, which makes the podcasts fun, and he's someone who exudes joy in every way, which is infectious to his guests. He's also a fantastic interviewer and goes out of his way to make his interviews unique from your run-of-the-mill press junket talk show interviews.

But perhaps the main draw for me, personally, is how deep into spirituality, mysticism, and mindfulness Holmes is, and how much he incorporates that into each and every podcast. Raised in an evangelical Christian home, Holmes spent a lot of his 20s re-contextualizing his faith and discovering a whole new world of spirituality.

Every conversation that Holmes has on this podcast delves deep into the great mystery of lifethe fact that we're all living embodiments of awareness, spinning on a rock through an infinitely expanding universe. Whether someone uses religious or non-religious language, Holmes is there to just chat (often for 2.5 hours or more). The way he describes the podcast is probably bestit's like he and his guest were sitting at a coffee shop chatting, and you just happened to be sitting behind them, eavesdropping on the conversation.

Whether he's interviewing Adam Sandler, Ezra Klein, or a Buddhist guru, every episode of You Made It Weird is engaging and fascinating.

Alice Lee, Senior Director, Marketing

This is my latest favorite podcast to listen to during my early morning walks. If I were to go back in time and choose a different career, I am quite sure that I would have ended up in psychology Ive always been interested in the way that our minds work and what drives us to do what we do, and hosts Stephen Dubner and Angela Duckworth delve into interesting human behavior questions like How effective is the placebo effect?, Are you a maximizer or a Satisficer?, and What is the optimal way to be angry?.

They engage light and witty banter while citing plenty of research studies that bring legitimacy to their assertions and that also help me build out my (aspirational) reading list. After we enter the sixth month of social distancing, I have found the quick episodes of this podcast to be a fun escape that have also inspired careful examination of how I approach parenting, work, prioritzation, and relationships.

Joe Shrum, Senior Marketing Specialist

Radio Advisory sound production

Each episode of Ghibliotheque explores a single feature film from legendary Japanese animation house Studio Ghibli. One of the hosts has seen every film and serves as a guide to the other host who hasnt seen any of them. The podcast is low-stakes, has a relaxed aesthetic, and is the perfect excuse to watch more movies.

Theres never been a better time to discover (or rediscover) Studio Ghibli. Most of the studios catalog is available through HBOMax for folks in the US, or Netflix for everyone else. If youre new to Ghibli and dont know where to start, this New York Times article offers some recommendations. You could also start with episode #1 of Ghibliotheque (Spirited Away) and work your way through themthough to be honest, I would skip Grave of the Fireflies and come back to it later. Its an absolutely brilliant film, but its a reeeaaal heavy gut punch.

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The 10 podcasts to listen to right now, according to the Radio Advisory team - The Daily Briefing

Left To Their Own Devices, People Take On More Risks in Pandemic : Shots – Health News – NPR

Over the summer in New York City, customers could patronize restaurants by using outdoor sidewalk seating. Physical distancing and masks were encouraged, but at this Brooklyn restaurant in July, few stayed far apart or wore a mask. Robert Nickelsberg/Getty Images hide caption

Over the summer in New York City, customers could patronize restaurants by using outdoor sidewalk seating. Physical distancing and masks were encouraged, but at this Brooklyn restaurant in July, few stayed far apart or wore a mask.

She's embarrassed to admit it, but there were moments over the summer when Adriana Kaplan almost forgot about the pandemic. In the beginning, the Philadelphia native had taken the coronavirus seriously: She had all her groceries delivered and worked her software engineering job from her South Philly home. For the first two months of the pandemic, she barely left the house.

By the end of May though, she was starting to get restless. "I'm not good at just sitting at home," Kaplan, 29, said. "I felt trapped."

Slowly, she began inching her way out of the house, first buying groceries at the corner store during off-hours, when she expected fewer shoppers. She started hanging out with her neighbors again first with masks, but then, increasingly, without. She went to the office a few times, and before long was heading in most days. She traveled home to visit her parents. She went on dates. It started to feel like maybe the pandemic wasn't as serious as she'd thought.

"Nothing was happening to me; I wasn't hearing anybody close to me having it," Kaplan said. "The longer it went on, the more distant it felt."

COVID-19 is now killing 2,300 people a day or many more in the United States reaching a mortality rate higher than during the first wave of the pandemic. But without additional relief money from Congress, many state and local officials have been reluctant to reimpose lockdowns or restrictions that might jeopardize businesses. Instead, they are relying heavily on personal responsibility in the hopes that individuals will, collectively, make the right decisions to curb the virus's spread to follow rules for mask-wearing and social distancing.

Software engineer Adriana Kaplan outside her home in South Philadelphia. Kimberly Paynter/WHYY hide caption

Software engineer Adriana Kaplan outside her home in South Philadelphia.

Yet for many, like Kaplan, the acutely felt problems generated by isolation and inactivity have pushed aside the ominous implications of soaring case counts. Officials are relying on people to do their part to stop viral spread, but the public simply might not be afraid enough anymore for that to work.

In pandemic, health becomes a classic "public good problem"

The repeated refrains from governors, mayors and public health experts have become so familiar, they barely sink in anymore: Wash your hands, wear your mask, watch your distance. Some officials have gone further, pointing to individuals' failure to comply with this guidance as the reason cases are soaring.

"If you're socially distant, and you wore a mask, and you were smart, none of this would be a problem," New York Gov. Andrew Cuomo recently proclaimed. "It's all self-imposed. If you didn't eat the cheesecake, you wouldn't have a weight problem."

Governors such as Cuomo don't want to impose sweeping lockdowns like the ones in the spring without federal relief funding that would help individuals and businesses hold out until a vaccine is widely available. The problem with banking so heavily on human behavior as the only solution to pandemic mitigation though is that individuals are not great at assessing risk.

Research shows that when it comes to risk assessment, people are more likely to believe something hazardous will occur when they can easily picture it: Maybe it's already happened to them, or they've seen or heard about it happening to someone they know.

"For millions of years, we learned what was risky from our own personal experience," said Gretchen Chapman, a psychologist and decision researcher at Carnegie Mellon University. "Now, we're supposed to learn about risk by looking at public health department websites, to see how the cases are going up. Our cognitive system is just not set up to respond to that input for risks."

In the time it might take for the human perception of COVID-19 illness risk to catch up to reality, thousands more people could die. Unless the deaths affect you personally, it's too abstract, and there's no motivating fear to behave accordingly.

But what is real and palpable to many people is the economic pain and physical consequences resulting from shutdowns: Some 22 million Americans lost jobs in March and April. There is a documented increase in psychological distress resulting from isolation, job loss and illness. And mortality for causes other than COVID-19 has soared; people are seeking less health care for acute conditions as hospitals limit elective procedures and people avoid them as vectors of COVID-19 risk.

Chapman described the pandemic as a "public good problem" something that doesn't affect everyone in a society but does require everyone's cooperation to solve.

Young, healthy people may not feel they are putting themselves at much risk of severe illness if they go maskless or hang out in larger groups. But if they contract the virus, they could spread it to someone who won't survive. Everyone must remain vigilant for protective measures to work for those most at risk.

But vigilance can be exhausting. That's why "public good problems" aren't usually left up to individuals to work out on their own, Chapman said.

"We don't say, like, 'Taxes would really help the federal government and community services, [but] we think it should be up to individuals to donate taxes to the government because if they do, it'll be so much better,' " Chapman said. "That would not work. People would not do that."

It's only natural then that many Americans are having a hard time keeping their entire community in mind as they think about how they individually move through the world and behave during the pandemic. Instead, Chapman said, people tend to focus on the patterns in their own behavior and, if they don't end up sick, reach the seemingly logical conclusion that what they are doing is safe.

That's what happened to Kaplan. Throughout her carefree summer, she wasn't hearing scary stories about bodies piling up at morgues, or a friend's parent hospitalized and on a ventilator the anecdotes and images that would serve as daily reminders the pandemic was still killing people.

On the contrary, Kaplan was rewarded for her risky behavior. Dating led to a relationship. She felt connected to her family. And it seemed like everyone else was doing the same thing. In the evenings, for example, she'd often take a stroll. One block over from her house was a bustling thoroughfare, where outdoor tables had taken over the streets and life continued, almost as before.

Fear helps motivate people to stay vigilant, but then it wears off

It's hard to remain constantly vigilant against possible risks, especially for an invisible threat such as a pathogen. The fact that some people stop trying is not unique to this pandemic, said Dr. Robert Aronowitz, who chairs the Department of History and Sociology of Science at the University of Pennsylvania. He said that pandemics and epidemics don't usually end in a biological sense, rather they are simply foisted for the long term onto the social group most likely to contract them usually one already marginalized.

"AIDS hasn't gone away. There's new cases of AIDS all over the place popping up," Aronowitz said. "There's a sense among straight, middle-class people that it isn't going to hit them in their lifetime," he said, but maintaining that mindset involves "ignoring the populations who are vulnerable."

Those who can afford to forget, do.

As summer turned to fall, Kaplan had a scare. She learned that a colleague she had spent a lot of time with at work had been exposed to COVID-19, which meant Kaplan also had to go into quarantine. She was suddenly flooded with guilt about having been so cavalier, going maskless. It felt reckless.

"While I was doing it, I didn't feel like it was wrong, but looking back at it, I can see it probably wasn't the best choice," Kaplan said.

Now, she's buckling down again with her behaviors. She canceled some travel and declined invitations to a few weddings she had planned to attend. She didn't enjoy it at the time, but she's glad she had that brush with exposure, because it helped jolt her back to reality into remembering that the virus is still out there and dangerous.

Until that scare, it had started to feel like someone else's problem.

This story comes from NPR's reporting partnership with WHYY and Kaiser Health News.

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Left To Their Own Devices, People Take On More Risks in Pandemic : Shots - Health News - NPR

Infinite Jest, bodegas, and free speech: the worst tweets of 2020 – Vox.com

It was supposed to be a joke about candy. On November 30, Alison Leiby, a 37-year-old comedian and TV writer, was in the middle of moving apartments when she sent a tweet that would make her the websites main character of the day. In laymans terms, that meant shed done something horribly wrong and everyone was talking about it.

People who live outside of NYC and dont have bodegas, she began, where do you go to buy two Diet Cokes, a roll of paper towels, and oh also lemme get some peanut butter m&ms since Im here, why not.

Leiby would like you to know that yes, she has heard of CVS before. The intent of the joke, she says, was not, Where do you hillbillies even go to buy food? it was, Where do you do your impulse candy purchasing? This, however, is not the way the internet received it.

She doesnt know which single retweet was the one to elevate it into a platform-wide discourse, but within an hour or two, the replies had grown from 8,000, to 10,000, then 20,000 (as of publication time, more than 21,000 people have quote-tweeted it and another 20,000 have replied).

The most common responses were to the effect of Literally any place with a cash register or sarcastic quips about, say, Floridians having to wade miles through swamps and braving alligators to get to the nearest Publix. The ordeal, of course, got its own name: #Bodegagate.

Would a tweet like this have generated such a storm in any other year? Maybe, because people on the internet are always outraged over something. But it is undeniable that the tone of internet discourse during the months of the pandemic has changed. In this year of tragedy, of dramatic social and political upheaval, of loneliness, fear, and boredom, the rules about what is or is not acceptable to say or do online are being litigated in real time. The result is that nobody seems to know what the hell theyre doing.

Will my friends judge me if I share photos from my weekend getaway to an Airbnb? Am I a bad person if I posted a black square during the Black Lives Matter protests? Do I need to know or care about what The Letter is and should I tweet about it?

Posting on social media and thereby inviting potential criticism is always somewhat of a risk, but this year the stakes felt unfathomably high. To be online in 2020 was to be confronted by an infinite scroll of confounding, cringeworthy, or otherwise outrageous opinions that, in any other moment, may have been relegated to an off-hand comment at happy hour with friends. Instead, we screamed it into the digital void, allowing those sometimes-terrible, sometimes-merely-inelegant missives to travel far wider than they ever should have. Welcome to the year of bad posts.

In fairness to all of the bad posts mentioned hereafter, pandemics sort of make us lose our minds. Multiple studies of quarantined people have shown that separation from loved ones can deteriorate our mental health in ways that may include stress, depression, irritability, insomnia, fear, confusion, anger, frustration, and boredom. Young people, those who live alone, and those with chronic health conditions are at a greater risk for these things; one US study from April and May showed that nearly two-thirds of people under 30 had high levels of loneliness and that 37 percent said they had low support from family.

The first inkling that this year would bring a barrage of insufferable discourse began before any US lockdowns did. As signs about hand-washing were going up in workplaces and the idea that toilet paper was maybe going to become a valuable commodity was starting to enter the public consciousness, a certain kind of voice reigned supreme: the scold.

To a certain extent, scolding can provide a net benefit to society in times where individual behavior does need to be policed for the greater good wearing masks and social distancing are matters of personal choice, after all. But there is a limit. Supposed rule-breakers who dared to venture to a park or the beach were scolded in the media and online using misleading camera lenses that made everyone appear closer together. Women in hazmat suits screamed at joggers in Central Park, even while in Missouri it was still technically legal to attend a concert. As lockdowns began to add to the strain of working families, parents online scolded the childless for their perceived privilege; child-free people scolded companies for giving parents more time to care for their children.

In the first few months, it seemed as though there was no right way to live. With what seemed like a total lack of government support or consistent directives, individuals took it upon themselves to make their own rules and demanded that everyone else follow the same ones.

At the same time as we were told that Isaac Newton discovered the law of gravity and Shakespeare wrote King Lear during pandemics, and therefore we too should spend this uniquely terrifying time contributing great works to society, the rest of the internet was telling us that to be productive in quarantine really means you are being a slave to capitalism. While many of us turned to soothing hobbies like Animal Crossing or bread baking, one woman suggested that buying flour at the store was akin to literally taking food from my mouth because she chooses to make all of her own bread from scratch.

And these were only the most trivial of early-quarantine discourses. The social justice reckonings sparked by the police killing of George Floyd made social media another space for both rampant public shaming and extremely unwise posting habits. Viral activist slideshows made Instagram a minefield: A well-intentioned infographic about racism could come across as performative if someone had never posted political statements before, but to say nothing as a non-Black person could be perceived as white silence. The aesthetically pleasing illustrations of police brutality victims and Spark Notes-style explainers on complex topics like defund the police accelerated their virality, even when the content contained misinformation or collapsed the context with which they were created.

Similarly, when companies and influencers inevitably got called out for their callousness in light of racist behavior or ill-treatment of employees, Instagram was filled with slickly designed apologies articulating a commitment to do better, ironically all the while capitalizing on the aesthetics and mood of the moment with little concrete action attached.

No flashpoint better illustrated this tension than #BlackoutTuesday, which began as an online movement within the entertainment industry where workers could pause and reflect on the ways in which the music business has profited off of Black artists. Within hours, the hashtag was co-opted by white celebrities and trickled down to the masses, divorced from its original intent. In the midst of history-making protests in which Instagram was critical for sharing information between activists, the entire platform was overrun with white users posting mostly contextless black squares. By attempting to show their support for Black Lives Matter, these posts ended up drowning out crucial communication between people actually doing the groundwork.

The level of care devoted to decisions about what to post and what not to trickled down to our most innocuous activities, be they images of small gatherings within pods or an expensive cheese plate, becoming complicated in the context that the posters were enjoying themselves while lots of people were suffering. This anecdote from The Cut editor-in-chief Stella Bugbee is one such example:

I remember getting a text from a friend criticizing someone for documenting their exercise habits on Instagram. Normally she wouldnt have cared, but now the depictions of their outdoorsy life felt tone-deaf. The exchange made me wonder if my posts were the subject of such texts. I shared a beautiful spread of food, only to take it off my Instagram Stories a few hours later, lest it be seen as insensitive to those who were suffering food insecurity. And even as I was having that thought, I knew it wasnt just that I was afraid of causing pain directly but also of appearing unaware that some people were experiencing food insecurity.

Imagine going through this range of confusion and anxiety over a picture of food and yet, it makes sense. One could argue that any way we can find happiness in the face of tragedy says something wonderful about humanity, but you could just as easily question how someone is able to enjoy luxurious dinners while bail funds and food banks desperately need money. There is a case to be made that each of us has the personal responsibility to perform the seriousness of the moment or risk being seen as a Brunch Democrat, someone whose commitment to politics only exists insofar as it affects the privileged.

Fittingly, the worst posting offenders this year were the wealthy: A-listers who felt that the pandemic was the perfect time to make an uncomfortable video of themselves singing Imagine, Kardashians who treated their inner circle to private island getaways and birthday blowouts while swearing it was done safely, a Netflix rom-com star suggesting on Instagram Live that people are going to die of Covid-19 anyway, so whats the big deal, not to mention Madonnas notoriously unsettling bathtub video in which the pop icon, covered in gemstones and rose petals, claimed the virus was the great equalizer.

There is no precedent for a time like this, which is how we end up with lots of Instagrams of people posing with friends and masks couched in mealy-mouthed captions like, before you say anything, we all tested negative!, which just feels embarrassing for everyone involved. If the decision was so difficult to make, why post at all?

Perhaps you are starting to see why a rather sapless tweet about bodegas created such a fervent pile-on, or maybe you need more pandemic examples of people going absolutely bananas over objectively trivial debates online. All of the discourses listed below have received far too much attention as it is, and I include them here not to add to the dogpile or make some sort of bad-faith statement about woke PC culture gone too far, but to illustrate the particular wackiness that was the internet in 2020.

Here are just a few of the things people argued about this year:

Arguably the most divisive and most needlessly drawn-out discourse was centered around the nature of discourse itself. In July, Harpers magazine published an open letter calling for free speech and an end to cancel culture, signed by some of the worlds most prominent thinkers: Noam Chomsky, Margaret Atwood, David Brooks, Steven Pinker, Malcolm Gladwell, Salman Rushdie, Gloria Steinem, Cornel West, and Fareed Zakaria among them.

The backlash was immediate. Critics claimed that the argument of The Letter was not actually about free speech but about power, and that cancel culture as these thinkers would like to portray it does not actually exist in the way they think it does (that several of the signees have espoused transphobic beliefs made the content of the letter even more suspect). If the signees ability to speak freely were in any real peril, for instance, how would so many of them occupy the most influential seats in American media and academics?

Debates around free speech have existed in the public sphere for centuries, but as Voxs Zack Beauchamp explained, Whats happening now seems novel because we are currently seeing a wave of social justice activism that seeks to redefine how we understand appropriate debate over these topics, sometimes even pushing to consign to the margins views that may have seemed tolerable in the past.

As dreadful as it often makes the internet feel, social media was the reason The Letter existed in the first place. Without a platform like Twitter, millions of peoples experiences never would have been shared and considered, particularly those of BIPOC.

While most Americans do not have Twitter accounts, journalists and politicians often do, and they have turned heavily in the past decade to the activists, scholars and people of color on Twitter to inform their coverage and policies, wrote University of Pennsylvania communications professor Sarah Jackson in a defense of Twitter in the New York Times. When they havent done so, these communities have responded resoundingly online. And America has listened.

This is social media at its very best: democratizing the discourse so that the loudest and most historically prominent voices must also answer directly to the public. Its something we forget about when we describe Twitter as a hell site, even when so much of it is devoted to inane debates over himbos.

Brandy Jensen, a writer and editor living in New Orleans who could be described as having been Extremely Online since 2015, is often one of the first people to make a joke about an especially bad tweet. This year, though, the stakes felt higher. It felt like everybody was probably too excited to jump on any and all bad posts because were all stuck at home and wanting to yell about stuff, she says.

The bodega tweet, she adds, was the perfect example of a not-especially-good but not-especially-bad tweet whose vicious response felt unwarranted and may not have happened in a different moment. The pathway from bad tweet to death threat is getting shorter and more well-trod, she says. I do wish that people would treat bad posts like the gifts that they are rather than, like, snitching to employers. Have a little bit of perspective about what a tweet actually is.

For instance, sometimes a particularly awful tweet can be the best part of our days. She references the infamous gator tweet sent after a 2-year-old boy was killed by an alligator near a Disney World hotel in 2016. The tweet declared that the person was so finished with white mens entitlement lately that Im not really sad about a 2yo being eaten by a gator bc his daddy ignored signs, a sentiment so outlandishly vile that it almost falls into the category of absurdist humor.

I personally think that theres something beautiful about the kind of endless well of human pathologies, Jensen says. Youll think that youve seen every way that people can be and get a little bored with it all, and then youll come across something that introduces you to like an orientation that you have never even considered before. Like, I just had no idea that people could be stupid in this unique particular way.

Isnt this why we continue to log on, after all? To better understand the range of human behavior and learn about how to be better? There is something oddly wholesome about the most seemingly pointless online debates of the year, and why a scientist quipping that worms are overrated invited a comparison to social justice dynamics. It illustrates just how desperate we are to get things right, to be able to agree on the morality of our thoughts even if they sound completely ridiculous to everyone else.

Leiby says she can understand, theoretically, why people were eager to jump on the bodega tweet. Yet I think we should also understand why there seemed to be so many tweets like it this year. Leiby, for example, says she usually tests her rough draft ideas when she performs standup comedy. Naturally, she wasnt able to this year.

Theres something very different about saying [a joke] out loud to 40 people and being like, All right, maybe I didnt need to say that, so I just wont say it again, versus tweeting it out to the internet where potentially millions of people can see it, she says. I think everybodys feeling the need to express themselves, whatever that means.

Most of us dont do standup, but we do have friends, family, and coworkers who, until this year, we regularly bounced jokes or opinions among. These discussions have since moved online, where it is far easier to lose crucial context and the tones and facial expressions that in-person interaction provides, and where every point must be made in under 280 characters or a 60-second video clip. Its fun to dunk on a bad tweet, but what is the point when the tweet in question was probably sent by someone who, like the rest of us, is lonely, scared, and incurably bored?

The only thing we need to know about the bodega tweet and in all likelihood, most of the tweets we saw this year is that, as Leiby says, I dont think I gave it more than five minutes of thought.

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Escalent Finds Success of Utilities Tied to Engagement Beyond the Meter, Names 2020 Customer Champions – Business Wire

LIVONIA, Mich.--(BUSINESS WIRE)--Customer engagement with the nations largest 140 electric, combination and natural gas utilities has reached a new high thanks to effective utility responses to challenges posed by the pandemic and economy. Escalents ECR (engaged customer relationship) index, a comprehensive customer relationship measurement used by utility management to assess customer engagement, increased 15 points this year to 728 (on a 1,000-point benchmark scale) as a result of strengthened brand perceptions and increased product engagement. Forty-two utilities performed above their peers to earn the title of Escalent 2020 Utility Customer Champions. These results are from the 2020 Cogent Syndicated Utility Trusted Brand & Customer Engagement: Residential study by Escalent, a top human behavior and analytics firm.

Customers, Wall Street and regulators have all made it clear that the future success of a utility depends on engagement beyond the meter. Three in four (76%) customers now state their ideal utility should excel in the areas of Environment, Social and Governance (ESG), all categories that align with the ECR indexs Brand Trust component. Customers also report increased product engagement with high use of energy consumption management offerings (64% across 13 offerings) and interest in renewable energy and electric vehicle-related products (74% across seven offerings).

Engaging customers beyond simply satisfying service needs is now a utility reality to ensure future success. Scoring well on the ECR index is critical to growing company value and stakeholder support, said Chris Oberle, senior vice president at Escalent. Utilities have confronted a very tough year by building customer support for their environmental, social, product and management efforts. Our 2020 Customer Champions are leading the pack on these ESG principles.

Escalent congratulates the following utilities as 2020 Customer Champions. These utilities have scored above their peers on the ECR index, a 360-degree measurement of the utility customer relationship through performance on factors that impact Brand Trust, Product Experience and Service Satisfaction.

Cogent Syndicated 2020 Utility Customer Champions

AEP Ohio

Duquesne Light

Pepco

Atmos Energy South

Elizabethtown Gas

Piedmont Natural Gas

Avista

Idaho Power

PPL Electric Utilities

BGE

Intermountain Gas Company

PSE&G

Black Hills Energy Midwest

Kentucky Utilities

RG&E

Cascade Natural Gas

MidAmerican Energy

Salt River Project

CenterPoint Energy Midwest

Montana-Dakota Utilities

SDG&E

Columbia Gas South

New Jersey Natural Gas

TECO Peoples Gas

Columbia Gas of Ohio

NIPSCO

Texas Gas Service

CPS Energy

NW Natural

Toledo Edison

Dayton Power & Light

Oklahoma Natural Gas

Washington Gas

Delmarva Power

OUC

Wisconsin Public Service

DTE Energy

PECO Energy

Xcel Energy Midwest

Duke Energy Midwest

Peoples Gas

Xcel Energy West

The following are ECR scores for the 140 utilities covered in the study.

East Region Utility Brands

Engaged CustomerRelationship index

Service type

RG&E

750

Combination

PECO Energy

743

Combination

PSE&G

741

Combination

BGE

732

Combination

Delmarva Power

730

Combination

Con Edison

723

Combination

National Grid

719

Combination

NYSEG

709

Combination

Eversource

698

Combination

Pepco

749

Electric

PPL Electric Utilities

748

Electric

Duquesne Light

732

Electric

Penelec

726

Electric

Green Mountain Power

725

Electric

Penn Power

725

Electric

Met-Ed

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Escalent Finds Success of Utilities Tied to Engagement Beyond the Meter, Names 2020 Customer Champions - Business Wire